Accomplished Master HVAC/R with over 20 years of experience emphasizing strategic planning and client relationship management with a drive for success. An articulate project manager that is action-oriented with a strong ability to communicate effectively with technology, executive, and business audiences.
- Technical Expertise In All Areas of HVAC Industry
- Supervise, Motivate, and Lead Employees
- Cost and Schedule Control
- Knowledge of Building Code and OSHA Safety
- Design HVAC System To Satisfy Specified Requirements
- General Knowledge of All Construction Trades
- Outstanding Problem Solving Skills
- Proficiency in all Microsoft Office Products
Completed levels I-IV
OSHA General Industrial Safety Certified
Clarksville, TN, 2013 - Current
- Hired as Co-Service Manager and Technical Trainer where main focus is to properly train employees and ensure operating procedures are followed.
- Designed and implemented technician procedures to increase sales turnovers, average service tickets, and Maintenance Contract sales.
- Establish, assign, and adjust work methods and procedures to meet schedules using knowledge of capacities and capabilities of personnel and equipment.
- Manage Technician Performance Tracker, distributing daily reports to other department heads.
- Lead weekly service technician meetings.
- Handle Customer complaints and concerns in timely and effective manner.
- Support sales department as a Sales Specialist to help the sales manager improve revenue and performance in the department by using my extensive knowledge of HVAC sales and design of residential, commercial, and geothermal systems.
- Provide high quality business counseling to include sales, pricing strategies, and estimating.
Johns Island, SC, 11/2010 - 10/2012
- Full Service HVAC, Electrical, and Plumbing Company.
- Directed and managed all areas of the day to day field operations including service, sales, and installations in all three divisions of the company.
- Prepared bid packages and performed in-home sales presentations for residential and commercial customers.
- Analyzed project results to discover more efficient ways of operating with increased productivity and reduced cost.
- Managed multiple projects closely, ensuring that all budgets and timelines were met.
- Ensured employees were properly trained and strictly following operating procedures, maintained quality control.
Lancaster, PA, 02/2005 - 11/2010
- Full Service HVAC Company Offering Repairs, Installations, Maintenance.
- Developed and built profitable business from start up to generate 6- figure sales annually.
- Sold services to residential and commercial customers, building a strong customer relationship leading to referrals.
- Hired, trained, and supervised installers and service technicians.
- Prepared and produced estimates per customer needs.
- Managed all aspects of HVAC projects from start to finish.
- Helped build and maintain customer base.
Youngstown, OH, 08/2003 - 01/2005
- Responsible for diagnosing and repairing all heating, ventilation, and air-conditioning equipment, both residential and commercial.
- Sold preventative maintenance contracts and other upgrades.
- Handled new equipment inquiries.
- Responded to emergency calls, performed preventative maintenance, and delivered excellent customer service resulting in positive customer feedback.
City, STATE, 11/2001 - 08/2003
- Provided quality and timely repairs of customers HVAC equipment while maintaining high customer service.
- Promoted and sold extended warranties and other services/accessories that directly impacted the profitability of the company.
City, STATE, 09/1999 - 11/2001
- Involved in all phases of HVAC installation, repair, and maintenance, encompassing both residential and commercial applications.
City, STATE, 05/1995 - 09/1999
- Responsibilities included both residential and commercial installation, repairs, and maintenance.
- Dedicated team member providing expert testing and troubleshooting skills.
City, STATE, 03/1993 - 05/1995
- Entry level position responsible for all phases of HVAC.
- Eagle Mountain, Canandaigua, NY, 04/2009 Geothermal Sales/Installation Training
- Virginia Dept of Professional & Occupational Regulations, Richmond, VA, 7/31/2002 Licensed Master HVAC and Journeyman HVAC
- EPA Certified since 1996
exceptional interpersonal and communication skills; outstanding customer service and organizational skills; understanding contracts and time lines; budgeting and scheduling; estimating; quality control; team leader; technical trainer; troubleshooting; manage mechanical, electrical, and plumbing jobs
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Resume Overview
School Attended
- Spotsylvania Vocation Center
- Germanna Community College
- Concord College
- Spotsylvania High School
Job Titles Held:
- Co-Service Manager/Technical Trainer/Commercial & Residential Sales Specialist
- Vice President of Operations
- Owner/Operator
- HVAC Service Expert/Licensed Journeyman
- Residential HVAC Repair Technician
- HVAC Service Technician
- HVAC Lead Service Technician
- Service/Installation Technician
Degrees
- HVAC Apprenticeship Program
- Business Management
- Business Management
- High School Diploma
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