Accomplished Master HVAC/R with over 20 years of experience emphasizing strategic planning and client relationship management with a drive for success. An articulate project manager that is action-oriented with a strong ability to communicate effectively with technology, executive, and business audiences.
Core Qualifications
Technical Expertise In All Areas of HVAC Industry
Supervise, Motivate, and Lead Employees
Cost and Schedule Control
Knowledge of Building Code and OSHA Safety
Design HVAC System To Satisfy Specified Requirements
Hired as Co-Service Manager and Technical Trainer where main focus is to properly train employees and ensure operating procedures are followed.
Designed and implemented technician procedures to increase sales turnovers, average service tickets, and Maintenance Contract sales.
Establish, assign, and adjust work methods and procedures to meet schedules using knowledge of capacities and capabilities of personnel and equipment.
Manage Technician Performance Tracker, distributing daily reports to other department heads.
Lead weekly service technician meetings.
Handle Customer complaints and concerns in timely and effective manner.
Support sales department as a Sales Specialist to help the sales manager improve revenue and performance in the department by using my extensive knowledge of HVAC sales and design of residential, commercial, and geothermal systems.
Provide high quality business counseling to include sales, pricing strategies, and estimating.
Lineage Logistics - Vice President of Operations Johns Island, SC, 11/2010 - 10/2012
Full Service HVAC, Electrical, and Plumbing Company.
Directed and managed all areas of the day to day field operations including service, sales, and installations in all three divisions of the company.
Prepared bid packages and performed in-home sales presentations for residential and commercial customers.
Analyzed project results to discover more efficient ways of operating with increased productivity and reduced cost.
Managed multiple projects closely, ensuring that all budgets and timelines were met.
Ensured employees were properly trained and strictly following operating procedures, maintained quality control.
Homeserve Usa - Owner/Operator Lancaster, PA, 02/2005 - 11/2010
Full Service HVAC Company Offering Repairs, Installations, Maintenance.
Developed and built profitable business from start up to generate 6- figure sales annually.
Sold services to residential and commercial customers, building a strong customer relationship leading to referrals.
Hired, trained, and supervised installers and service technicians.
Prepared and produced estimates per customer needs.
Managed all aspects of HVAC projects from start to finish.
Responsible for diagnosing and repairing all heating, ventilation, and air-conditioning equipment, both residential and commercial.
Sold preventative maintenance contracts and other upgrades.
Handled new equipment inquiries.
Responded to emergency calls, performed preventative maintenance, and delivered excellent customer service resulting in positive customer feedback.
Sears Home Improvement Products - Residential HVAC Repair Technician City, STATE, 11/2001 - 08/2003
Provided quality and timely repairs of customers HVAC equipment while maintaining high customer service.
Promoted and sold extended warranties and other services/accessories that directly impacted the profitability of the company.
KenMar Heating & A/C, Inc - HVAC Service Technician City, STATE, 09/1999 - 11/2001
Involved in all phases of HVAC installation, repair, and maintenance, encompassing both residential and commercial applications.
Spotsylvania Heating & A/C, Inc - HVAC Lead Service Technician City, STATE, 05/1995 - 09/1999
Responsibilities included both residential and commercial installation, repairs, and maintenance.
Dedicated team member providing expert testing and troubleshooting skills.
N & M Heating & A/C - Service/Installation Technician City, STATE, 03/1993 - 05/1995
Entry level position responsible for all phases of HVAC.
Accomplishments
Eagle Mountain, Canandaigua, NY, 04/2009 Geothermal Sales/Installation Training
Virginia Dept of Professional & Occupational Regulations, Richmond, VA, 7/31/2002 Licensed Master HVAC and Journeyman HVAC
EPA Certified since 1996
Skills
exceptional interpersonal and communication skills; outstanding customer service and organizational skills; understanding contracts and time lines; budgeting and scheduling; estimating; quality control; team leader; technical trainer; troubleshooting; manage mechanical, electrical, and plumbing jobs
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