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A professional manager of different services and needs for clients/customers. Knowledgeable about overseeing production of a company that is progressing each day, customer service, budgeting, maintaining office performance, inventory controls, record keeping and compliance standards. Hardworking and quick learning professional with excellent administrative and business management abilities. Over 7 years of experience in field. From helping a wonderful management team in a restaurant setting to maintaining clients and office operations for a construction company to owning and operating a successful salon from top to bottom. I will say that I am a very diverse, high-preforming individual with many years in the client satisfaction world. I believe many of the great employees and staff that I have had the pleasure of coming in contact with over the years would also say the same.
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- Managed administrative aspects of sales by recording inventory, accepting customer payments and inputting daily sales logs. Kept all records of weekly supply and inventory needs and made regular orders. Established and administered annual budget with effective controls.
- Helped maintain running a small business by executing all daily responsibilities; including answering calls, taking messages, scheduling appointments, taking payments, receiving packages and all mail. Keep full records and inventory for business and tax purposes. Providing hair services, hair care, skin care services, as well as nail services to clients (male and female of all ages) according to the individuals preferences and needs.
- Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
- Oversaw, provided and improved product & services through efficient coordination of daily operations.
- Set, enforced and optimized internal policies and employee contracts to maintain efficiency and responsiveness to business demands.
- Managed and scheduled employees to maintain adequate coverage during business hours. Created weekly work schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Organized promotions to boost Service and product sales, achieving growth in revenue
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored office supplies by checking inventory on weekly to bi-weekly basis and placed orders whenever stock appeared low.
- Collected, sorted and distributed mail and prepared mail, messages and courier deliveries for the business.
- Used quick response and dynamic service skills to build a timely and efficient way to get clients request/appointments set and taken care of.
- Welcomed each client pleasantly and confirmed appointments/meeting schedules and identification.
- Resolved customer issues quickly and notified proper personnel immediately when problems escalated.
- Received packages and mail at front desk and dispersed to correct employees.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Managed day-to-day front of the house operations to drive quality, standards and meet customer expectations. Had manager authorization to discount, remove charges made, help wait staff with ordering or ring in any needed items.
- Helped the host staff execute timely and efficient processes to drive first class guest service.
- Helped front of house staff (Hostess, server, bartender, etc.) maintain and preform for each shift efficiently.
- Handled complaints, settled disputes and resolved grievances to maintain guest satisfaction.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with the company mission statement.
- Helped with inventory and pick up needs from vendors and distributors.
- Did start out as a server in the wait staff, after just a few years, I was promoted to bartender. Which requires more of a fast pace environment and multi-tasking. I was promoted to Key manager after several months of being a head lead server and bartender. Learning to close the restaurant and opening it. Setting up for day to day service and learning to shut it down for the evening, until the next business day.
Empire Beauty School - Concord, NC,
- Graduated with 4.0 GPA
- Awarded "Student of the week", for excellent service and performance.
- Awarded Most service sales in the month of October 2013.
- Graduated in Top 3% of Class
- Received school awards for multiple leadership and performance achievements.
University of North Carolina At Charlotte - Charlotte, NC
- Professional development completed in History and Science
- Member of Delta Zeta Sorority 2006 pledge class
- Dean's List - Sophomore year, 2nd semester. Junior year and Senior year 2nd semester.
- Member of the Club women's tennis team
- Majored in Education
- Minored in History
- Minored in Middle Grades Education
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School Attended
- Empire Beauty School
- University of North Carolina At Charlotte
Job Titles Held:
- Co-Owner/Manager/Stylist
- Office Assistant/Receptionist
- Key Manager
Degrees
- Associate of Arts
- Bachelor of Education
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