Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Practice management compliance
Planning and development
Research leadership
People skills
Organization
Computer skills
Basic math
Education and Training
Howell High SchoolHowell, MIExpected in 05/2012 – –High School Diploma: - GPA:
Experience
Books-A-Million, Inc. - Co-Manager Broomfield, CO, 10/2018 - 04/2020
Recruited and hired qualified candidates to fill open positions.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Assisted with training and onboarding of sales associates in all store operations.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
Completed daily sales reports and analyzed metrics to identify trends.
Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Reviewed applications for open positions and made knowledgeable hiring recommendations.
Enjoy - Assistant Store Manager Oakland, CA, 02/2018 - 12/2018
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Assisted customers, answered questions and resolved problems for stellar customer service.
Coached and developed store associates through formal and informal interactions.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Recruited, interviewed and hired qualified employees to provide top-quality service.
Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Scheduled staff to assign employee shifts according to departmental and business needs.
Coursehorse - General Manager Brooklyn, NY, 06/2014 - 01/2018
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Contacted customers via phone and email to explore connections, offer services and cement relationships.
Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
Created interview questionnaires, job descriptions and advertisements, pre-screening protocols, and post-interview assessments.
Cultivated and maintained relationships and ongoing communication with potential job candidates.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training on topics such as effective prospecting, sales negotiations and presentation development.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Built and maintained loyal, long-term customer relationships through effective account management.
Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Analyzed quarterly sales statistics and prepared analyses for corporate management.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Tracked monthly sales to generate reports for business development planning.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Coursehorse - General Manager Brooklyn, NY, 03/2012 - 04/2014
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Trained employees on company procedures and policies, including worksite safety.
Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Tracked monthly sales to generate reports for business development planning.
Built and maintained loyal, long-term customer relationships through effective account management.
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