Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Practice management compliance
  • Planning and development
  • Research leadership
  • People skills
  • Organization
  • Computer skills
  • Basic math
Education and Training
Howell High School Howell, MI Expected in 05/2012 High School Diploma : - GPA :
Experience
Books-A-Million, Inc. - Co-Manager
Broomfield, CO, 10/2018 - 04/2020
  • Recruited and hired qualified candidates to fill open positions.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Assisted with training and onboarding of sales associates in all store operations.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Reviewed applications for open positions and made knowledgeable hiring recommendations.
Enjoy - Assistant Store Manager
Oakland, CA, 02/2018 - 12/2018
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Coached and developed store associates through formal and informal interactions.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
Coursehorse - General Manager
Brooklyn, NY, 06/2014 - 01/2018
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
  • Created interview questionnaires, job descriptions and advertisements, pre-screening protocols, and post-interview assessments.
  • Cultivated and maintained relationships and ongoing communication with potential job candidates.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training on topics such as effective prospecting, sales negotiations and presentation development.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Analyzed quarterly sales statistics and prepared analyses for corporate management.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Tracked monthly sales to generate reports for business development planning.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
Coursehorse - General Manager
Brooklyn, NY, 03/2012 - 04/2014
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Trained employees on company procedures and policies, including worksite safety.
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.

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Resume Overview

School Attended

  • Howell High School

Job Titles Held:

  • Co-Manager
  • Assistant Store Manager
  • General Manager
  • General Manager

Degrees

  • High School Diploma

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