Co Manager resume example with 18+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Effective communicator, determined and responsible management professional with more than 4 years of success in business administration demonstrating superior customer service, boosting efficiency and streamlining procedures. Poised and sharp with proven success handling tight deadlines to attain business goals in a busy office setting. In-depth knowlClaire of employee management, HR operational strategies, and a passion for rules and regulations. Exemplary problem solving, communication, analytical thinking, and leadership skills.
Skills
Word Processing, Excel, Word, Power Point
60 WPM
Paycor Payroll Processing Software
Superior oral and written communication skills
Confidentiality
Time management abilities
Analytic and critical thinking
Planning, prioritizing and organization
Policy and procedure adherence
Guest experiences and confidentiality
Detail-oriented
Skilled problem solver
Strong sense of urgency
Work History
Co-Manager, 04/2001 to 10/2006 Fiesta Mart – Missouri City, TX,
Hired as entry level employee and advanced through several positions including Crew Member, Shift Leader, Shift Supervisor, Assistant Manager and finishing my employment as Co- Manager with some General Manager training courses
Maintained team efficiency by strategically planning, organizing and delegating daily activities, monitoring employee output and rewarding positive contributions
Attained and demonstrated advance knowlClaire of Operations Manual, policies, regulations and procedures to elevate property from Phase 1 to Phase 2 training facility
Maintained training series for all employees, including performing, evaluating, certifying and re-certificating staff and management on all facets of store operations
Developed a staff that provided hospitable, professional service while adhering to strict policies and business initiatives
Conducted monthly analysis of employee performance to identify performance gaps and training needs
Screened resumes, selected and interviewed potential employees, provide offers, perform on boarding to prepare employee file including background check, W-4, I-9 and payroll information
Prepared weekly schedules to maintain customer needs while meeting financial guidelines
Compared employee scheduled hours to actual clocked hours and justifying overtime as needed to Owners
Independently managed time to maintain daily operations and complete administrative responsibilities
Bar Manager / Shift Supervisor, 01/2007 to 06/2008 First Hospitality Group Inc – Bloomington, MN,
Supervised daily operations of the bar, front of house and back of house restaurant operations
Communicated efficiently demonstrating strong interpersonal skills to establish positive relationships with customers, employees and vendors
Coordinated with kitchen employees and front of the house personnel to consistently drive smooth operations
Performed daily shift reconciliation of servers and bartenders to ensure all receipts and cash were recorded and accounted for
Maintained tight financial controls with highly accurate daily registers
Controlled labor costs by adjusting schedules and workflow to better align with property demands
Answered customer questions and resolved complaints as needed, mentoring staff to prevent recurring issues
Resolved escalated customer complaints quickly to maximize satisfaction and brand loyalty
Trained staff on bar practices, laws and liabilities, customer service standards and productivity strategies
Pursued training opportunities to advance mixology knowlClaire and refine understanding of beer, wine and liquor, better serving customers and staff
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Restaurant Supervisor, Lead Bartender & Server, 05/2008 to 03/2015 The Blennerhassett Hotel – City, STATE,
Effectively scheduled and allocated assigned team in alignment with operational and customer needs
Reviewed applications, interviewed and conducted new employee hiring, development and training
Counseled, coached and disciplined staff when necessary per handbook policies and procedures
Reconciled employee receipts, cash, and tip transfers daily to account for all required cash and documents
Monitored employee performance and safety, conducting training in a formal classroom setting and retraining on the spot to correct problems and optimize productivity
Referred employees as necessary for any workers compensation claims
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowlClaire and customer demands
Performed routine product inventory, ordering and cost analysis using Excel spreadsheets and other computer applications
Prepared and conducted employee reviews
Creation and implementation of event signature cocktails and creating, implementing and cost analysis of seasonal and regular drink menus for the restaurant and lounge
Trained and conducted training in wine and liquor service in order to provide outstanding experiences to guests
Composed material and taught in the Hotel's Culinary Program, Women's Weekend Events and upon request Mixology 101 and other beverage and entertainment classes in a classroom setting
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Ensured continuous provision of impeccable services
Guest Services Manager, 03/2015 to 09/2019 The Blennerhassett Hotel – City, STATE,
Full Time, 40+ hours per week
Oversaw and am proficient in all front desk operations with eye for hotel reputation, staff productivity and operational efficiency
Greeted arriving customers and staff professionally by name
Operated high- volume, multi-line telephone system to independently handle over 50 calls each day
Responded to all customer inquiries and concerns promptly and professionally, via phone, email, and using multiple online platforms while demonstrating superior verbal and written communication skills
Monitored premises, screened visitors, updated logs and issued passes to maintain security
Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure customer satisfaction
Reacted effectively to unforeseen events or delays to lead the team to best possible outcome and maintain business goals
Collected and process payments from clients and updated account balances
Maintained financial accuracy by collecting deposits, fees and payments, processing charges and issuing receipts
Exercised security checking reservations and payment cards and against identification
Maintained client confidentiality regarding personal information, reservations and payments
Composed professional business documents such as property and guest memos, announcements, guest letters, training documents, policies, standard operating procedures and created and maintained spreadsheets using Word, Excel and other processing software
Prepare professional written correspondence for use with customers, vendors, and all levels of management
Coordinated between billing department and customers to resolve problems
Exercised sound judgment in issuing credits and making exceptions to policies to maintain high levels of customer satisfaction when applicable
Schedule and maintain department time cards and payroll documentation including tracking for eligibility of benefits, leave entitlement, applying requested and/or required use paid time off, employee policy infractions and monitoring accrued employee paid time off and overtime
Created and evaluated schedules for maximum effectiveness to control department labor while maintaining management expectations
Maintained files and records, sent and received faxes, photocopied, and used other office equipment routinely
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
Managed front office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels while adhering to budget requirements
Updated weekly company databases to retain most up to date customer and reservation data
Prepared weekly schedule for department and maintained time cards and payroll documentation
Attend benefit overview meetings as management to then review, present, explain and answer questions regarding benefit packages to staff annually and as needed upon employee qualification
Coordinated travel accommodations for staff and out-of-town visitors, including billing arrangements, vouchers, creating agendas and securing transportation
Assisted customers with prompt and polite support in-person and via telephone for hotel reservations, shuttle coordination, activity arrangements and appointments, service requests, and property and area information
Directed a team of up to 15 individuals including Guest Services Representatives, Night Auditors, Bellman & Valet Attendants, Reservationist, and Security personnel continuously offering guidance, coaching, and motivation for all team members
Hired and trained new employees, demonstrating best methods for serving clients and guests
Trained and guided staff and guests through hotel policies and procedures in regards to handbook policies, discounted rate and reward eligibility, tax exemption laws, and contract stipulations
Documented, reviewed and analyzed staff performance to prepare employee performance reviews
Referred employees as necessary for any workers compensation claims
Established internal databases and record management systems to ensure accuracy and integrity of documentation and data
Thorough working knowlClaire of SynXis, Fed Rooms, Trip Advisor, Booking.com, Expedia, and other online travel agency platforms to manage their individual booking requirements, marketing materials and incentives, performance analytics, property details and billing
Research continuously industry laws, policies and processes to ensure best practices
Starbucks Coffee Bar management which included overseeing daily operations, scheduling, training, product ordering, staffing, quality control, cost analysis, seasonal product implementation, specials/ promotions, retail and revenue management
Education
: Education, Expected in Ohio University - Athens, OH GPA:
64 Credit Hours Completed - Quarter System
High School Diploma: , Expected in 2002 Eastern High School - Reedsville, OH GPA:
Certifications
Communicating with Tact & Professionalism, Skillpath Seminars - June 2019
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