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cna in training resume example with 1+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Versatile employee skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over four years of experience working in retail, customer service, and healthcare settings. Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.

Skills
  • Customer Support
  • Issue and Complaint Resolution
  • De-escalation Techniques
  • Calm and Professional Under Pressure
  • Customer Service
  • Data Entry
  • Transaction Processing
  • Upbeat and Positive Personality
  • Bilingual American Sign Language and English
  • Computer Skills
  • Strong Analytical and Problem Solving Skills
  • Establishing and Maintaining Customer Relationships
  • Verbal Communication
  • Safety Regulations
  • Display Assembly
  • Punctual and Reliable
  • Energetic and Outgoing
  • Safe Lifting Procedures
  • Safety Methods
  • Willing to Learn
  • Product Displays
Experience
11/2022 to 02/2023 CNA in Training Pruitthealth | Fort Oglethorpe, GA,
  • Turned and repositioned bedridden patients to optimize comfort.
  • Maintained homelike environment for residents to support plan of care.
  • Delivered nursing-related services under supervision of Registered Nurse.
  • Learned and demonstrated proper technique for assisting patients in walking with or without assistive devices.
  • Measured and recorded food and liquid intake and output and reported changes to nursing staff.
  • Obtained wide range of information from nursing staff about patient conditions, treatment plans and suggested activities.
  • Examined patients to detect open wounds, bruises and other issues requiring medical care.
  • Reminded patients to take medications and nutritional supplements to promote wellness.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff.
  • Guided individuals to bathrooms and cared for incontinence needs.
  • Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Educated patients and families on health care needs, conditions and options.
  • Counted and recorded inventory levels of unit equipment and supplies.
  • Used play, conversation, art and other forms of self-expression to prepare patients for everything from routine tests to complicated surgeries.
06/2022 to 08/2022 Night Crew Stocker Town & Country Market | Portage, IN,
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Checked shelves in department to determine replenishment needs.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Assessed floor displays to restock merchandise.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Updated pricing and sales signs to promote merchandise.
  • Identified and quickly handled spill clean-up.
  • Pulled items from stock using lift equipment and added to shelves or bins.
  • Checked delivered merchandise and order information to verify shipment accuracy.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Operated forklift and pallet jack to transport heavy loads.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Issued supplies, materials and products to team members based on information from requisitions.
12/2019 to 05/2021 Customer Service Associate Lowes | Raleigh, NC,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers regarding needs and addressed concerns.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Improved customer service wait times to mitigate complaints.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Promoted brand and marketing campaigns to create interest with customer.
  • Troubleshot shortages and overages to support quality control efforts.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education and Training
Expected in 05/2025 to to Associate of Science | Health Sciences Laramie County Community College, Cheyenne, WY GPA:
Expected in 05/2019 to to High School Diploma | Hereford High School, Parkton, MD GPA:
Languages
American Sign Language:
Native/ Bilingual
Negotiated:
French:
Professional
Negotiated:

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Resume Overview

School Attended

  • Laramie County Community College
  • Hereford High School

Job Titles Held:

  • CNA in Training
  • Night Crew Stocker
  • Customer Service Associate

Degrees

  • Associate of Science
  • High School Diploma

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