Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

  • Linen Replacements
  • Needs Determination
  • Bedsore Prevention
  • Electronic Recordkeeping
  • Fluid Measurement
  • Feeding Assistance
  • Mobility Assistance
  • Emotional and Social Support
  • Oral Hygiene
  • Injury Prevention
  • HIPAA Compliance
  • Wound Care
  • Biohazard Disposal
  • Patient Care Quality
  • Patient Positioning
  • Operating Procedures and Policies
  • Customer Service
  • Problem Solving
  • Customer Retention Strategies
  • POS Systems and Ordering Platforms
  • Upselling Products and Services
  • Verbal and Written Communication
  • Order and Refund Processing
Work History
06/2021 to 11/2021 CNA/Hospitality Aide Horizon House | Seattle, WA,
  • Evaluated residents to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted good oral and personal hygiene by aiding residents with shaving, bathing and teeth brushing.
  • Answered call lights and supported residents comfort and safety by adjusting bed rails and equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Evaluated residents to identify and address wounds, behavioral concerns and medically relevant symptoms; I would then immediately alert the nurse in charge as soon as a symptom was spotted.
11/2020 to 05/2021 Shift Manager Wabtec Corporation | Mcpherson, KS,
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
07/2019 to 02/2020 Order Filler Walmart Distribution Center | City, STATE,
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Disposed of damaged or defective items and alerted management.
  • Picked and packed order items.
  • Manually filled orders into proper boxes with the total weight being up to 50 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
01/2015 to 03/2019 Delivery Driver/shift Manager, Asst. Manager, GM Pizza Hut | City, STATE,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Introduced new products or services, increased marketing activities and improved customer service to drive sales.
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Recognized staff for contributions to company success to foster engagement and increase productivity.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Expected in 06/2016 High School Diploma | Fairfield High School, Fairfield, TX GPA:

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    School Attended

    • Fairfield High School

    Job Titles Held:

    • CNA/Hospitality Aide
    • Shift Manager
    • Order Filler
    • Delivery Driver/shift Manager, Asst. Manager, GM


    • High School Diploma

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