Personable Medical Assistant bringing 3+ years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering athorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated over 7+ years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity.
Skills
General Housekeeping Ability
Collecting Specimens
Infection Control Procedures
Helping With Medication
Medical Billing
HIPAA Compliance
Venipuncture and Phlebotomy
Proper Sterilization Techniques
Charting Expertise
Wound Care and Irrigation
Catheter Change and Preparation
Patient Relations
Medication Administration
Blood and Tissue Collection
Cleaning and Sanitizing
Operating EKG Equipment
Appointment Scheduling
Updating Medical Records
Examination Preparation
Diagnostic Testing
Procedure Assistance
Coordinating Drug Refills
Time Management
Pharmacy Relations
Wound Care
Clear Communication
Multi-line Telephone System Operation
Check-In and Check-Out Procedures
Clinical and Operational Judgement
Problem Anticipation and Resolution
Social Perceptiveness
Completing Insurance Forms
Treatment Room Preparation
Routine Laboratory Testing
Multitasking and Prioritization
Decision Making
Dictation and Transcription
Supply Management
Experience
07/2021 to 05/2022
CNA/Hospitality AideDanaher – Mountain View, CA,
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Assisted residents with bathing and dressing to promote personal hygiene.
Used mobility devices to transport patients.
Observed and reported unusual symptoms and changes to charge nurse.
Helped residents walk with or without self-help devices.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Assisted residents in preparing for activities and social programs.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Answered signal lights, bells or intercom systems to determine resident needs.
Documented activities and recorded information in EMR system.
Distributed drinking water and nourishment to residents.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
06/2019 to 09/2020
Homehealth CareTidi Products – Neenah, WI,
Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Documented care provided and submitted notes to supervisor.
Assisted with client personal care needs to foster independence and well-being.
Assisted clients with bathing, dressing and incontinence care.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Managed patient transportation and appointment scheduling.
Tracked and reported clients' progress based on observations and conversations.
Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Helped clients stay happy and healthy by providing mental and emotional support.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Recognized emergency situations and implemented appropriate procedures.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Documented patient status and reported changes in care needs.
Accompanied clients to doctors' offices or on other trips outside home.
Planned, prepared or served meals to patients according to prescribed diets.
Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
Planned optimal meals based on established nutritional plans.
Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Delivered high level of assistance with cooking, meal preparation and shopping.
Maintained records of patient care, progress or problems to report and discuss observations.
Transported individuals to medical appointments and assisted with errands.
Provided entertainment and companionship through conversation, reading and board games.
01/2018 to 05/2019
Customer Service AssociateWalgreens – City, STATE,
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Addressed inquiries, resolved customer issues and managed customer relations.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Followed policies and procedures to meet or exceed established performance requirements.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Developed and organized electronic files to maintain customer service-related documents.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Consulted with customers regarding needs and addressed concerns.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Maintained customer privacy and protected company operations by keeping information private and confidential.
Recommended and initiated product offerings to meet customer changing needs.
Improved customer service wait times to mitigate complaints.
10/2017 to 12/2017
Order PickerAmazon Fullfillment Center – City, STATE,
Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
Selected products and items from shelves and pallets for customer orders.
Fulfilled orders quickly to accomplish challenging daily objectives.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Read orders to obtain item numbers and located merchandise in bins or on shelves.
Placed products on conveyors for final wrapping and shipment.
Education and Training
Expected in 06/2016
Certified Medical Assistant: Medical Terminology UEI College - Chula Vista, CA, GPA:
Expected in 07/2014
High School Diploma: Penn Foster High School - Scranton, PA GPA:
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