LiveCareer-Resume

club lounge attendant resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Table Assignment Management

  • Flexible and Adaptable
  • Creative Problem Solving
  • Attention to Detail
  • Service-Oriented
  • Self-Motivated
  • Multitasking and Prioritization
  • Front of House Management
  • Warm and Welcoming
  • Active Listening and Communication
  • Time Management and Prioritization
  • Highly Organized
  • Opening and Closing Procedures
  • Verbal and Written Communication
Education
Walter G O'connell Copiague High School Copiague, NY Expected in 08/1981 High School Diploma : - GPA :
Work History
Aimbridge Hospitality - Club Lounge Attendant
Grand Junction, CO, 09/2021 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Inspected dishes and utensils for cleanliness.

  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Global Aviation Services - Passenger Service Supervisor
Atlanta, GA, 05/2021 - 09/2021
  • Escorted handicapped passengers from terminal to aircraft.
  • Oversaw ticketing, gate and ramp services.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.

  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Monitored security and maintained operational protocols.
  • Managed team member schedules and work assignments.
  • Hired, trained and motivated employees to provide exceptional passenger care and support.
  • Announced flight status updates and information about gate changes over PA system.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Big Yellow Group - Assistant Store Manager
Bow, NH, 05/2018 - 04/2021
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Walked through store areas every day] to identify and proactively resolve issues negatively impacting operations.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Analyzed and interpreted store trends to facilitate planning.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Marriott International - Front Desk Clerk
Federal Way, WA, 10/2017 - 05/2018
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained transaction security by verifying payment cards against identification.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved service-related problems and documented actions in system.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

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Resume Overview

School Attended

  • Walter G O'connell Copiague High School

Job Titles Held:

  • Club Lounge Attendant
  • Passenger Service Supervisor
  • Assistant Store Manager
  • Front Desk Clerk

Degrees

  • High School Diploma

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