clinical training manager resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Clinical Training/Implementation Manager with more than 6 years of experience in progressively responsible roles, managing and implementing Telemedicine platforms, Medical Device technologies and Electronic Health Records systems. Strong background working with clients to analyze system requirements to develop data driven quality strategies that improve workflows and processes
Experience in healthcare billing methods like CPT, HCPCS, SNOMED, ICD-9, and ICD-10
Change Management, Process improvement
Strong knowledge of HITEC regulations, payers and health services
CAPA and FMEA
Work History
Clinical Training Manager, 08/XXX9 - 09/2020 Caravel Autism Health – Geneva, IL,
Re-envisioned and built a structured Training program for the entire Clinical/Medical group to train physicians on the company's AI-powered Telemedicine platform, clinical policies and procedures. This program enables physicians to deliver immediate, virtual, text-based primary care to patients across the country.
Implemented COVID-19 Surge Training initiative and successfully trained over 115 remote based physicians on the company's telemedicine platform in a span of 60 days
Led process improvement initiatives to improve Physician Onboarding process for new physician hires. This led to a 60% optimization in the Physician Onboarding process
Worked closely with subject matter experts (SMEs) and managers to understand learning needs, manage the Learning Management System, develop engaging eLearning modules and create learner analytics
Established and oversaw consistent processes to effectively and efficiently design training materials and programs (e.g., includes classroom, virtual instructor-led training and blended learning options)
Partnered with Clinical Operations, Physician Leadership and Product teams to identify areas of improvement within our internal telemedicine system and design solutions to address pain points.
Performed analysis of patient charts to assess Clinical Quality and identify areas of deficiency. Designed training feedback loops to address these deficient areas and improve physician efficiency
Worked on driving innovative and sustainable organizational improvement for better patient care and positive financial impact through collaboration and thought partnership.
Implemented the eClinicalWorks EHR system in pain management clinics and customized the EHR to include templates, order sets and digital patient questionnaires
Optimized the use of Patient Check-In kiosks and Patient Portal to improve the patient engagement and reduce administrative burden
Utilized Six Sigma methodologies like Value Stream Mapping and Failure Mode Effect Analysis to reduce patient wait time by 20% and increase physician productivity by 30%
Automated the lab ordering system by working with Interface Project Managers to setup a bidirectional HL7 Interface for electronic transmission of LabCorp & Quest orders and results
Synergized front and back end revenue cycle operations to optimize revenue collections and claims management
Data Analyst (eClinicalWorks Trainer), 07/XXX6 - 01/XXX8 Partners Healthcare System – Boston, MA,
Performed data analysis using SQL and eClinicalWorks EHR business intelligence tools for Population Health Analytics and MIPS/MACRA to obtain real-world evidence of patient treatment effectiveness and patient visit analysis
Conducted scoping of problems & performed root cause analysis to generate targeted business insights
Created training programs to train physicians in the optimal use of the eClinicalWorks EHR system leading to increased physician productivity
Analyzed clinical process models as they are (As-is), comparing them to the future and improved designs (To-be) and determining necessary changes for arriving at the improved state
Partnered with Medical Director, Doctors and Clinic Managers during implementation planning phases, conducting gap and workflow analysis to ensure best practices are in place for optimal levels of care
Clinical Business Analyst, 03/XXX4 - 07/XXX6 Common Spirit – Little Falls, MN,
Led the implementation of eClinicalWorks' Electronic Health Records (EHR) system in clinics of varying specialties like Urology, Pain Management etc. across the country, which included training doctors, streamlining clinical workflows and providing post go-live support.
Awarded Trainer of the Year (XXX4) for on-site training imparted to clients, and consistently maintaining the highest level of product knowledge
Imparted in-depth knowledge on EHR systems, clinical operations and workflows to over 80 clinics and hospitals all over the country. Worked with these clinics to setup customized automated appointment reminder systems to increase operational efficiency and reduce no-show rates by 30%.
Gathered and analyzed interoperability requirements for integration with different application systems; performed system analysis to assess system capabilities and constraints
Documented functional and technical specifications, project plans and use cases and testing and delivering solutions for integration of EHR and clinical information systems
Participated in joint application design sessions with project stakeholders and organized and facilitated internal meetings to produce high quality project deliverables within target date
Collaborated with vendors to establish hardware architecture, mode of connectivity and HL7 specifications
Analyzed engineering, business, and all other data processing problems
Generated reports and built dynamic dashboards from structured clinical data using SQL and IBM Cognos to assess organizational performance and help in Meaningful Use Stage 1and 2 reporting
Performed the statistical analysis of clinical data to ascertain drug efficacy for pre-market approval of drugs using SQL and SAS
Generated adverse and serious adverse event reports.
Technical Service Specialist, 07/XXX2 - 03/XXX3 Kelly Services (Biosense Webster Inc.) – City, STATE,
Quality tested and analyzed Cardiac Mapping systems and Stockert Generators used to ablate cardiac tissues
Coordinated with technical teams to ensure sound experimental design, data analysis, implementation, verification and validation of CAPA actions
Improved cardiac mapping system testing protocols using investigative tools like Trend Analysis and Control Charts
Education
Master Of Science: Biomedical Engineering: , Expected in - New Jersey Institute Of Technology - Newark, NJ GPA: Status -
Conducted clinical protocols in a research study aimed at improving the mobility of stroke patients sponsored by the National Institute of Child Health and Human Development
Developed a Virtual Biomedical Instrumentation model of an Audiometer and its functioning using LabVIEW
Developed 3-D models of medical devices like patient monitors, C-arms and designed Hip-implants using ProE-CAD
Bachelors Of Engineering: Biomedical Engineering: , Expected in - University of Mumbai - Mumbai, India, GPA: Status -
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