clinical training and proficiency coach resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Strategic and systematic Health Service Manager with 10+ years of experience in coordinating and optimizing healthcare operations to ensure optimum quality of patient care. Proven record of developing and mentoring industry professionals to navigate complex medical processes and procedures. Highly skilled in steering day-to-day functions including scheduling of patient appointments, maintaining clinical facilities, and procuring medical equipment. Well-regarded ability in spearheading institutional projects and promptly addressing high volume of patient demands to improve overall customer experience.

  • Clinical Supervision
  • Evaluating Student Performance
  • Class Lecturing
  • Leadership Development
  • Managing Student Outcomes
  • Leadership and Mentoring Abilities
  • Maintaining Patient Safety Standards
  • Inventory and Supply Management
  • Check-In and Check-Out Procedures
  • Clear Communication
  • Operating EKG Equipment
  • Critical Thinking
  • Appointment Scheduling
  • Medication Administration
  • Examination Preparation
  • Diagnostic Testing
  • Routine Laboratory Testing
  • Performance Tracking and Evaluation
  • Verbal and Written Communication
05/2022 to Current
Clinical Training and Proficiency Coach Common Spirit Goodyear, AZ,
  • Executing competency evaluations and clinic training for clinical support staff by utilizing evidence-based research materials in a classroom setting
  • Assists clinical staff employee and their manager with the development and implementation of clinical education plans designed to achieve the clinical educational goals and proficiencies set by leadership
  • Collaborates with clinical training team to conduct focused training in a classroom setting
  • Contributes to the development and preparation of training curriculum and materials based on student/employee knowledge, needs assessments and areas for improvement identified
  • Possesses knowledge of and ability to implement a wide variety of interactive adult learning principles and instructional best practices into education and training programs
  • Provide lesson plans, course outlines, and classroom materials for instructor-led/virtual instruction
  • Explains and demonstrates clinical skills
  • Performs skill evaluations in the clinical setting as needs to meet the program requirements in DFW Metroplex when required
  • Track satisfactory completion of required staff clinical competencies
  • Documents performance and provides feedback to employee on level of performance based on class objectives.
  • Retained interest and maximized receptive learning by educating students utilizing instructional techniques, hands-on activities and laboratory curriculum.
  • Communicated students' individual and group performance to lead faculty.
  • Partnered with other instructors to share best practices for optimized student learning.
11/2007 to 07/2022
Lead Medical Assistant/Clinical Supervisor Baptist Memorial Group Jenkins & Nease Internal Medicine City, STATE,
  • Supported doctors and other medical professionals in administering health care to patients
  • Ensure safe facility procedures by completing tasks including preparation of equipment and maintaining rooms and care centers
  • Conducted diagnostic tests and utilized specialized equipment in patient tests
  • Assisted in responding to emergency situations and coordinated transfer of critically ill patients to other medical facilities
  • Co-developed medical training programs with colleagues by integrating contemporary developments in the medical field and integrate relevant information learned from conferences, seminars, and training sessions
  • Trained and coached entry-level medical professionals in collecting blood, tissue, and other laboratory specimens, preparing medical examination rooms, and interviewing patients to obtain medical information and measure vital signs
  • Steered operational and fiscal performance growth by managing financial records and facilitating bookkeeping duties, such as handling credit collections, mailing monthly statements, and scheduling surgery appointments for patients
  • Created a My chart sign up video for the Baptist website, foster relationships with key referral sources, and optimized patient payment scheme which resulted in dramatic overall increase of revenue coming from new customers
  • Received numerous jobs offers from various medical departments, due to my expert assistance in treating patients, and focus on cultivating quality-oriented cultures, and encouraging continual improvement of health processes.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
07/2019 to 05/2022
Medical Assistant BJC Medical Group City, STATE,
  • Assist medical professionals in day-to-day medical processes
  • Manage medical records, prepare inventory and order medical and office equipment
  • Provide end-to-end patient care from conducting routine laboratory tests to monitoring and expediting recovery
  • Evaluate health histories and educate patients and families on treatment plan and diagnostic procedures
  • Strategically reduced hospital supply and device expenses by creating an ordering system which systematically accomplished end of the month count of diverse medical instruments and prevented duplication of orders
  • Career Highlights Mentored, trained, and partnered with new hire medical professionals in developing medical training programs
  • Created an ordering system which resulted in a 40% decrease of equipment expenses
  • Significantly boost health service quality of 2 locations managed
  • Propelled customer engagement and satisfaction leading to wider client base
  • Professional Experience, continued
  • Significantly increased multi-stakeholder engagement and satisfaction by promptly addressing customer inquiries regarding treatment procedures, prescription and drug refills authorization, diets, and medical instruction
  • Ensured seamless coordination of patient care and triage by leveraging healthcare trend procedures on medical chart notetaking, vital statistics acquisition, and prescription information dissemination to patients and pharmacies
  • Raised medical service quality in two locations by optimizing operational practices such as cleaning, sterilizing, and disposing contaminated medical supplies, laboratory testing, and administering immunizations according to global health standards.
  • Scheduled appointments for patients via phone and in person.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Education and Training
Expected in 05/2022 to to
Bachelor of Science: Health Science
University of Memphis - Memphis, TN,
Expected in 04/2007 to to
: Medical Assisting
Concorde Career College - Memphis, TN
Activities and Honors
Member, Honor Society Member, National Society of Collegiate Scholar Member, Memphis Urban League Young Professionals.

Medical Assistant Certification – National Center for Competency Testing

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Resume Overview

School Attended

  • University of Memphis
  • Concorde Career College

Job Titles Held:

  • Clinical Training and Proficiency Coach
  • Lead Medical Assistant/Clinical Supervisor
  • Medical Assistant


  • Bachelor of Science

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