Clinical Systems Analyst II Resume Example Company Name

CLINICAL SYSTEMS ANALYST II

Professional Summary

Dedicated Application Analyst with over 7 years of experience supporting healthcare organizations in the clinical informatics field. Motivated professional pursuing opportunities to grow and contribute to the growth of the company. Focused on providing superior work quality and customer service.

Skills

Critical Thinking
Customer Service
Multitasking Abilities
Problem Solving
Process Improvement and Workflow Development
Training & Development
Organization and Time management

Technical Analysis & Writing
System and Program Efficiency
Computer Proficiency
Network Analytics
Database Reporting
Web Development

Work History

Mar 2019 - CurrentClinical Systems Analyst IICompany Name - City, State

Assist with account creations and access provisioning.
Assists with management and maintenance of master files owned by the application team.
Participate in the Optimization project assisting the team on Security, Ambulatory and MyChart related build/troubleshooting as Visit Navigators, SmartTexts and SmartTools, MyChart Questionnaires and message routing optimization.
Shadows clinical users to identify workflow issues/suggested improvements as part of the Optimization project.
Assists with daily assigned team incidents.
Serves as support contact for the application.
Participate in the implementation of system updates.
Provides trouble shooting, error resolution and user support in efficient and timely manner.
Performs in-depth analysis of workflows, data collection, report details, and other +technical issues associated with the software.
Participate in Epic projects implementation representing the team.
Maximizes system functionality and data retrieval in conjunction with user application to enhance patient care, work redesign and quality improvement opportunities.
Coordinates all issues that arise within the specific application area.
Knowledgeable of organization policies, procedures and business operations.
Demonstrates positive and service minded attitude in solving problems and furthering the information needs of the end user and organization.

Mar 2017 - Mar 2019Sr. System AnalystCompany Name - City, State

Assists with incidents assigned to the team on a daily basis.
Assist with account creations and access provision.
Assists with management and maintenance of master files owned by the application team.
Serves as support contact for the application.
Participate in the implementation of system updates.
Participate in the Optimization project assisting the team on Security, Ambulatory and MyChart related build/troubleshooting.
Shadows clinical users to identify workflow issues/suggested improvements as part of the Optimization project.
Provides trouble shooting, error resolution and user support in efficient and timely manner.
Maximizes system functionality and data retrieval in conjunction with user application to enhance patient care, work redesign and quality improvement opportunities.
Participates in User Group meetings.
Demonstrates positive and service minded attitude in solving problems and furthering the information needs of the end user and organization.

Sep 2014 - Mar 2017Ambulatory and MyChart Applications Coordinator IICompany Name - City, State

Coordinates with Patient Care Services the design, implementation, functionality and evaluation of integrated Clinical Information Systems that support and enhance clinical practice, administrative and management needs and patient outcomes.
Serves as support analyst for Ambulatory application leading projects and creating custom workflows to improve team's organization and end user experience.
Works on optimization of system build to increase productivity and build effectiveness for Results Routing, In Basket distributions schemes, Encounter Conversion table, Printer Mapping, SmartTools, Templates, Visit Navigators, Profiles.
Serves as lead support analyst for MyChart application leading upgrades and projects implementations.
Serves as the primary resource for assisting the end users in system support.
Identifies and documents user software problems/issues and coordinates possible resolution.
Functions as liaison and applications advisor in analysis and evaluation of user needs.
Provides trouble shooting, error resolution and user support in an efficient and timely manner.
Maximizes system functionality and data retrieval in conjunction with user application to enhance patient care, work redesign and quality improvement opportunities.
Participates in User Group meetings.
Demonstrates a positive and service minded attitude in solving problems and furthering the information needs of the end user and organization.
Works with clinical user, vendors and other health care organizations to remain knowledgeable of emerging technology.
Participates in the implementation of system updates and releases with management, systems personnel, end users and vendors.
Plans and coordinates system testing efforts.
Provides written/verbal status reports to project managers/coordinators (i.e., Applications Specialists, Lead Specialists and/or Senior Management).
Serves as primary support contact for the application.
Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with the software.
Coordinates all issues that arise within the specific application area.
Knowledgeable of organization policies, procedures and business operations.

Jan 2014 - Sep 2014EpicCare Ambulatory Instructional DesignerCompany Name - City, State

Assists in the design, delivery, and improvement of software applications training programs and related courseware.
Demonstrates great understanding of end users' business needs and works closely with end users to identify problems and provide solutions.
Coordinates the development and implementation of training strategies, plans, and processes for the assigned application in conjunction with the overall Training program strategy and training goals.
Participates in workflow training design and system MST build activities.
Maintains the MST Build Training environment.
Develops and maintains the course curricula and training materials for assigned application(s).
Participates in the building, testing, simulation and maintaining of the training environment.
Managing updates to policy and procedure documentation related to training.
Conduct training for medical staff and credentialed trainers.
Responsible for coordination of detailed curriculum content.
Designing and developing role-based training programs to support the workflows to be implemented.
Preparing the Epic Training system for hands-on training, developing training scenarios and training patients, etc.
Training end-users on proper use of the application.
Training newly hired employees as part of their orientation.
Coordinating training of end-users for new releases.
Providing demonstrations of system workflows/functionality as necessary.
Complies with the Health System's Policies/Procedures protecting patient information and the confidentiality of the information in accordance with the Federal and State regulations.

Education

May 2017Bachelor's: information technologies/Software DevelopmentFlorida International University | City, State

Jun 2011Associate: Arts in Computer Information SystemsMiami Dade College | City, State

Jul 2004Associate Degree: Computer ScienceUniversity of Computer Science | City

Certifications

EpicCare Ambulatory Certification
Epic MyChart Certification

EpicCare Link Certification
Epic Healthy Planet Analytics and Clinical Build Certification
Epic In Basket Configuration Badge

Epic Security Coordinator - Proficient

Resume Overview

School Attended

Florida International University
Miami Dade College
University of Computer Science

Job Titles Held:

Clinical Systems Analyst II
Sr. System Analyst
Ambulatory and MyChart Applications Coordinator II
EpicCare Ambulatory Instructional Designer

Degrees

Bachelor's : information technologies/Software Development
Associate : Arts in Computer Information Systems
Associate Degree : Computer Science

Clinical Systems Analyst II Resume Example

DISCLAIMER

How this resume score could be improved?

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes