Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated Application Analyst with over 7 years of experience supporting healthcare organizations in the clinical informatics field. Motivated professional pursuing opportunities to grow and contribute to the growth of the company. Focused on providing superior work quality and customer service.

Skills
  • Critical Thinking
  • Customer Service
  • Multitasking Abilities
  • Problem Solving
  • Process Improvement and Workflow Development
  • Training & Development
  • Organization and Time management
  • Technical Analysis & Writing
  • System and Program Efficiency
  • Computer Proficiency
  • Network Analytics
  • Database Reporting
  • Web Development
Work History
Clinical Systems Analyst II, 03/2019 - Current
Moffitt Cancer Center Tampa, FL,
  • Assist with account creations and access provisioning.
  • Assists with management and maintenance of master files owned by the application team.
  • Participate in the Optimization project assisting the team on Security, Ambulatory and MyChart related build/troubleshooting as Visit Navigators, SmartTexts and SmartTools, MyChart Questionnaires and message routing optimization.
  • Shadows clinical users to identify workflow issues/suggested improvements as part of the Optimization project.
  • Assists with daily assigned team incidents.
  • Serves as support contact for the application.
  • Participate in the implementation of system updates.
  • Provides trouble shooting, error resolution and user support in efficient and timely manner.
  • Performs in-depth analysis of workflows, data collection, report details, and other +technical issues associated with the software.
  • Participate in Epic projects implementation representing the team.
  • Maximizes system functionality and data retrieval in conjunction with user application to enhance patient care, work redesign and quality improvement opportunities.
  • Coordinates all issues that arise within the specific application area.
  • Knowledgeable of organization policies, procedures and business operations.
  • Demonstrates positive and service minded attitude in solving problems and furthering the information needs of the end user and organization.
Sr. System Analyst, 03/2017 - 03/2019
Eli Lilly And Company Denton, TX,
  • Assists with incidents assigned to the team on a daily basis.
  • Assist with account creations and access provision.
  • Assists with management and maintenance of master files owned by the application team.
  • Serves as support contact for the application.
  • Participate in the implementation of system updates.
  • Participate in the Optimization project assisting the team on Security, Ambulatory and MyChart related build/troubleshooting.
  • Shadows clinical users to identify workflow issues/suggested improvements as part of the Optimization project.
  • Provides trouble shooting, error resolution and user support in efficient and timely manner.
  • Maximizes system functionality and data retrieval in conjunction with user application to enhance patient care, work redesign and quality improvement opportunities.
  • Participates in User Group meetings.
  • Demonstrates positive and service minded attitude in solving problems and furthering the information needs of the end user and organization.
Ambulatory and MyChart Applications Coordinator II, 09/2014 - 03/2017
Leon Medical Centers City, STATE,
  • Coordinates with Patient Care Services the design, implementation, functionality and evaluation of integrated Clinical Information Systems that support and enhance clinical practice, administrative and management needs and patient outcomes.
  • Serves as support analyst for Ambulatory application leading projects and creating custom workflows to improve team's organization and end user experience.
  • Works on optimization of system build to increase productivity and build effectiveness for Results Routing, In Basket distributions schemes, Encounter Conversion table, Printer Mapping, SmartTools, Templates, Visit Navigators, Profiles.
  • Serves as lead support analyst for MyChart application leading upgrades and projects implementations.
  • Serves as the primary resource for assisting the end users in system support.
  • Identifies and documents user software problems/issues and coordinates possible resolution.
  • Functions as liaison and applications advisor in analysis and evaluation of user needs.
  • Provides trouble shooting, error resolution and user support in an efficient and timely manner.
  • Maximizes system functionality and data retrieval in conjunction with user application to enhance patient care, work redesign and quality improvement opportunities.
  • Participates in User Group meetings.
  • Demonstrates a positive and service minded attitude in solving problems and furthering the information needs of the end user and organization.
  • Works with clinical user, vendors and other health care organizations to remain knowledgeable of emerging technology.
  • Participates in the implementation of system updates and releases with management, systems personnel, end users and vendors.
  • Plans and coordinates system testing efforts.
  • Provides written/verbal status reports to project managers/coordinators (i.e., Applications Specialists, Lead Specialists and/or Senior Management).
  • Serves as primary support contact for the application.
  • Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with the software.
  • Coordinates all issues that arise within the specific application area.
  • Knowledgeable of organization policies, procedures and business operations.
EpicCare Ambulatory Instructional Designer, 01/2014 - 09/2014
Leon Medical Centers City, STATE,
  • Assists in the design, delivery, and improvement of software applications training programs and related courseware.
  • Demonstrates great understanding of end users’ business needs and works closely with end users to identify problems and provide solutions.
  • Coordinates the development and implementation of training strategies, plans, and processes for the assigned application in conjunction with the overall Training program strategy and training goals.
  • Participates in workflow training design and system MST build activities.
  • Maintains the MST Build Training environment.
  • Develops and maintains the course curricula and training materials for assigned application(s).
  • Participates in the building, testing, simulation and maintaining of the training environment.
  • Managing updates to policy and procedure documentation related to training.
  • Conduct training for medical staff and credentialed trainers.
  • Responsible for coordination of detailed curriculum content.
  • Designing and developing role-based training programs to support the workflows to be implemented.
  • Preparing the Epic Training system for hands-on training, developing training scenarios and training patients, etc.
  • Training end-users on proper use of the application.
  • Training newly hired employees as part of their orientation.
  • Coordinating training of end-users for new releases.
  • Providing demonstrations of system workflows/functionality as necessary.
  • Complies with the Health System's Policies/Procedures protecting patient information and the confidentiality of the information in accordance with the Federal and State regulations.
Education
Bachelor’s: information technologies/Software Development, Expected in 05/2017
-
Florida International University - Miami, FL
GPA:
Associate: Arts in Computer Information Systems, Expected in 06/2011
-
Miami Dade College - Miami, FL
GPA:
Associate Degree: Computer Science, Expected in 07/2004
-
University of Computer Science - La Habana, Cuba,
GPA:
Certifications

EpicCare Ambulatory Certification
Epic MyChart Certification

EpicCare Link Certification
Epic Healthy Planet Analytics and Clinical Build Certification
Epic In Basket Configuration Badge

Epic Security Coordinator - Proficient

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Resume Overview

School Attended

  • Florida International University
  • Miami Dade College
  • University of Computer Science

Job Titles Held:

  • Clinical Systems Analyst II
  • Sr. System Analyst
  • Ambulatory and MyChart Applications Coordinator II
  • EpicCare Ambulatory Instructional Designer

Degrees

  • Bachelor’s
  • Associate
  • Associate Degree

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