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Clinical Services Manager- Remote Resume Example

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CLINICAL SERVICES MANAGER- REMOTE
Professional Summary

Ambitious & hardworking remote health education professional who is passionate about improving individual and community health through education, public awareness and advocacy. Adaptable and creative relationship builder with excellent communication skills and the ability to educate diverse audiences. Ready to offer 18 years of clinical experience to a dynamic health education position with a growing organization.

Skills
  • Patient health education
  • Patient relationship management
  • Proactive problem solving
  • High level of autonomy
  • Effective communication
  • Telehealth/teletriage
  • Medication education
  • Chronic Disease Management
  • Assessment documentation
  • HIPAA compliant
  • EMR
  • Interdisciplinary care collaboration
Work History
Clinical Services Manager- Remote/Work From Home, 01/2018 to Current
HealthTrackRx – Denton, TX
  • Oversees overall operation of clinical services and patient care, including scheduling, education, quality assurance, safety protocols and risk management, and facility maintenance.
  • Ensures laboratory specimens are handled according to laboratory protocols to maximize accuracy and precision of results.
  • Implements ongoing learning strategies such as tutorials,instructional modules, and manages hands-on sessions to help nurses and staff improve understanding of best care delivery practices.
  • Communicates effectively with staff members, physicians and patients and employs active listening and interpersonal skills.
  • Collaborates with sales and account management teams to ensure timely delivery of action items.
  • Promotes high morale and staff retention through dynamic communication, prompt problem resolution, proactive managerial practices and facilitation of positive work environment.
RN Case Manager, 06/2015 to 09/2017
Advanced Homecare – Concord, NC
  • Trained patients and caregivers on safe and appropriate use of in- home medical device tools such as lymphedema pumps, intravenous infusion, wound vacs and feeding tubes.
  • Instructed patients on ways to improve lifestyle choices, dramatically reducing chance of symptom recurrence.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
  • Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Accurately documented all elements of nursing assessment, including treatment and follow-up care.
RN Case Manager, 09/2014 to 08/2015
BAYADA – Concord, NC
  • Trained patients and caregivers on safe and appropriate use of in- home medical device tools such as lymphedema pumps, intravenous infusion, wound vacs and feeding tubes.
  • Instructed patients on ways to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
  • Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Accurately documented all elements of nursing assessment, including treatment and follow-up care.
Telehealth Nurse- Remote/Work From Home, 07/2008 to 11/2011
Carolinas HealthCare System – Charlotte, NC
  • Offered patient education and advice related to health concern assessment, treatment instructions, medication administration, follow-up appointments and symptoms indicating emergency care.
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
  • Monitored compliance and evaluated effectiveness of home treatment instructions.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Accurately documented all elements of nursing assessment.
Education
Associate of Science: NursingCarolinas College of Health Sciences - Charlotte, NC
  • Phi Theta Kappa National Honor Society
Master of Science: Nursing, 2021
Western Governors University - Salt Lake City, UT
Registered Nurse Licensure

NC Board of Nursing-

-Compact Licensure Registered Nurse #185213

Connecticut

-Registered Nurse #080385

Illinois

-Registered Nurse #041478967

Indiana

-Registered Nurse #28250650A

New York

-Registered Nurse #742758

Pennsylvania

-Registered Nurse #703039

Vermont Board of Nursing

-Registered Nurse #026.0134271

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Resume Overview

Companies Worked For:

  • HealthTrackRx
  • Advanced Homecare
  • BAYADA
  • Carolinas HealthCare System

School Attended

  • Carolinas College of Health Sciences
  • Western Governors University

Job Titles Held:

  • Clinical Services Manager- Remote/Work From Home
  • RN Case Manager
  • Telehealth Nurse- Remote/Work From Home

Degrees

  • Associate of Science : Nursing
    Master of Science : Nursing , 2021

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