Dedicated Project Officer successful at cultivating strong relationships and building quality-minded teams. Consistent record of completing projects according to schedule and earning high client satisfaction. Talented problem-solver, conflict manager and organizer offering 20+ years of progressive healthcare and customer service experience. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Expert in MS OFFICE
Document management
Administrative coordination
Schedule Management
Reporting skills
Data Collection
Meeting support
Onboarding Process Design
Project Management
Policy Review
Schedule Coordination
Presentation skills
Strategic Alignment
SAS Reporting
Relationship Management
Planning
Business Requirements
Ability To Travel
Customer Experience
Presentation Skills
Business Solutions
Education
University of Houston - DowntownHouston, TXExpected in 05/2015 – –Bachelor of Science:Psychology - GPA:
Professional development completed in Business Administration
Dean's List Fall 2014/Spring 2015
Lone Star College SystemSpring, TXExpected in 05/2010 – –Associate of Arts:Business - GPA:
Professional development completed in Arts/Humanities
Continuing education in Professional Development
Dean's List Fall 2009/Spring 2010
Dean's List Fall 2008/Spring 2009
Certifications
Dr. Edward de Bono's, Thinking System: Lateral Thinking Training Course - 2018
Dr. Edward de Bono's, Thinking System: Six Thinking Hats Training Course - 2018
Work History
Jefferson Healthcare - Clinical Practice Manager Port Townsend, WA, 10/2016 - Current
Oversaw accounting, budgeting, and financial reporting.
Addressed and remedied all patient or team member issues.
Communicated closely with patients, ensuring medical information was kept private.
Developed policies and procedures for effective practice management.
Created and implemented organizational policies and procedures.
Reviewed and evaluated test results to suggest care and treatment options.
Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to Business Practice owner.
Conducted literature and coding reviews to adhere to state and federal standards.
Supervised team of two office personnel.
Aleut Support Services Llc - Main - Senior Project Coordinator Lajas, PR, 01/2005 - Current
Created project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion.
Analyzed project costs to confirm positive return on investment (ROI) for new proposals.
Oversaw multiple simultaneous projects, maintaining high levels of quality and producing excellent results.
Facilitated communication between departments to enhance project success.
Functioned as primary liaison between Medical and Executive Hospital management staff, leading seamless coordination between teams.
Managed all administrative and logistical functions for department projects and increased conference attendance by 30%.
Administered project management meetings to align support staff priorities with management goals.
Organized meetings and gathered support materials.
Published weekly progress reports, updating senior leadership and stakeholders on overall project development.
Integrated Electrical Services, Inc. - Project Cost Analyst West University Place, TX, 01/2000 - 05/2003
Completed technical estimates using cost models.
Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
Devised, enhanced and communicated deliverable timetables by reviewing project requirements, scope and resources to make accurate assessments.
Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
Prepared estimates used by management for purposes such as planning, organizing and scheduling work.
Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
Determined project objectives, budgets and schedules by coordinating with clients and teammates and optimized plans to meet changing conditions.
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