(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated Project Officer successful at cultivating strong relationships and building quality-minded teams. Consistent record of completing projects according to schedule and earning high client satisfaction. Talented problem-solver, conflict manager and organizer offering 20+ years of progressive healthcare and customer service experience. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Expert in MS OFFICE
  • Document management
  • Administrative coordination
  • Schedule Management
  • Reporting skills
  • Data Collection
  • Meeting support
  • Onboarding Process Design
  • Project Management
  • Policy Review
  • Schedule Coordination
  • Presentation skills
  • Strategic Alignment
  • SAS Reporting
  • Relationship Management
  • Planning
  • Business Requirements
  • Ability To Travel
  • Customer Experience
  • Presentation Skills
  • Business Solutions
University of Houston - Downtown Houston, TX Expected in 05/2015 Bachelor of Science : Psychology - GPA :
  • Professional development completed in Business Administration
  • Dean's List Fall 2014/Spring 2015
Lone Star College System Spring, TX Expected in 05/2010 Associate of Arts : Business - GPA :
  • Professional development completed in Arts/Humanities
  • Continuing education in Professional Development
  • Dean's List Fall 2009/Spring 2010
  • Dean's List Fall 2008/Spring 2009
  • Dr. Edward de Bono's, Thinking System: Lateral Thinking Training Course - 2018
  • Dr. Edward de Bono's, Thinking System: Six Thinking Hats Training Course - 2018
Work History
Jefferson Healthcare - Clinical Practice Manager
Port Townsend, WA, 10/2016 - Current
  • Oversaw accounting, budgeting, and financial reporting.
  • Addressed and remedied all patient or team member issues.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Developed policies and procedures for effective practice management.
  • Created and implemented organizational policies and procedures.
  • Reviewed and evaluated test results to suggest care and treatment options.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to Business Practice owner.
  • Conducted literature and coding reviews to adhere to state and federal standards.
  • Supervised team of two office personnel.

Aleut Support Services Llc - Main - Senior Project Coordinator
Lajas, PR, 01/2005 - Current
  • Created project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion.
  • Analyzed project costs to confirm positive return on investment (ROI) for new proposals.
  • Oversaw multiple simultaneous projects, maintaining high levels of quality and producing excellent results.
  • Facilitated communication between departments to enhance project success.
  • Functioned as primary liaison between Medical and Executive Hospital management staff, leading seamless coordination between teams.
  • Managed all administrative and logistical functions for department projects and increased conference attendance by 30%.
  • Administered project management meetings to align support staff priorities with management goals.
  • Organized meetings and gathered support materials.
  • Published weekly progress reports, updating senior leadership and stakeholders on overall project development.
Integrated Electrical Services, Inc. - Project Cost Analyst
West University Place, TX, 01/2000 - 05/2003
  • Completed technical estimates using cost models.
  • Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
  • Devised, enhanced and communicated deliverable timetables by reviewing project requirements, scope and resources to make accurate assessments.
  • Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
  • Prepared estimates used by management for purposes such as planning, organizing and scheduling work.
  • Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
  • Determined project objectives, budgets and schedules by coordinating with clients and teammates and optimized plans to meet changing conditions.
Emerald Expositions - Customer Service Manager
Louisville, KY, 01/1996 - 10/1998
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Consistently managed 10-person staff, effectively resolving issues, which resulted in top ranking out of 3 teams.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 8 in the development of initiating and starting a new Palliative Care Wellness Program.
  • Developed and Enhanced the Annual National Conference for the Palliative Care Program.

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School Attended

  • University of Houston - Downtown
  • Lone Star College System

Job Titles Held:

  • Clinical Practice Manager
  • Senior Project Coordinator
  • Project Cost Analyst
  • Customer Service Manager


  • Bachelor of Science
  • Associate of Arts

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