clinical nurse manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Results-focused health benefits and medical professional. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Clinical Quality Improvement
  • Profitability strategies
  • Recruiting and Hiring
  • Multidisciplinary team collaboration
  • Accreditation coordination
  • Performance metrics
  • Healthcare delivery
  • Regulatory requirements
  • Process improvement
  • Operational improvement
  • Relationship development
Professional Experience
Clinical Nurse Manager, 02/2002 to Current
Willow Valley Retirement CommunitiesLancaster, PA,
  • Direct oversight of 24 FTEs.
  • Oversight of Private Duty Nurses, including Licensed Practical Nurses and Registered Nurses.
  • Developed and maintained quality care systems and standards, including but not limited to creating and improvement for home care services.
  • Collaborate with clinical quality specialist, outcomes manager, and medical director to develop ongoing readiness and quality improvement strategies to ensure continual compliance within private duty nursing services.
  • Conceptualized, developed, and implemented strategies to reduce avoidable bed days of medically complex technology-dependent inpatients meeting eligibility for home care services by decreasing operational vacancy rate of PDN staff and identified areas of opportunity and risk related to staff turnover.
  • Facilitated adherence to all safety and regulatory objectives, including developing streamlined onboarding training program for new and current staff.
  • Developed organizational methods and policies, implementing training initiatives to deliver ongoing awareness of and compliance with established procedures through monthly adherence to education requirements.
  • Investigated and identified quality issues to uncover root causes and explore potential corrective actions.
  • Detected department-level problems by monitoring activities and reporting on findings.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
Care Manager, 08/2021 to 05/2022
HealthfirstNew York, NY,
  • Oversight of approximately 90 managed care patients.
  • Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.
  • Coordinated medical and health services in compliance with government regulations.
  • Assessed competency of clinical staff to promote quality, continuity, and safety.
  • Conducted comprehensive psychosocial assessment of patient's/family's health and psychosocial needs while exercising intuitive understanding of complexity and uniqueness to identify strengths, challenges, and opportunities.
  • Advocates for Managed Care Organization patient population on system level (hospital, organization, and community) by developing programs and protocols to meet needs of patient population better while identifying over-utilization, gaps in care, and resources needed.
  • Sustains working understanding of regulatory requirements and accreditation standards with Ohio Department of Health.
  • Partnered with Care Source and current members of Care Source.
  • Facilitates communication and coordination between healthcare team members, involving patient/family in decision-making to minimize service fragmentation.
Clinical Coordinator Home Care Services, 10/2018 to 07/2021
Common SpiritOoltewah, TN,
  • Oversight of approximately 40 home care patients.
  • Implemented standards of care, policies, and procedures established by home care.
  • Ensured safe staffing to provide home care visits.
  • Led and directed overall operations of facility by customer needs, government regulations and Company policies, with focus on maintaining excellent care for patients while achieving facility's business objectives.
  • Responsible for census through clinical competency and reputation, excellent physician relationships and culture of professionalism and customer service.
  • Ensured compliance of clinical initiatives such as National Patient Safety Goal Implementation, CVC line bundles, SBAR-Change in Condition.
  • Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Reviewed and modified care plans for varying complexity in home setting.
  • Demonstrated expertise concerning safety and feasibility of providing care in home environment.
  • Sustains working understanding of home care services regulatory requirements and accreditation standards.
  • Quality Improvement project to reduce hospital readmission for home care services agency patients.
  • Quality Improvement project to increase efficiency of telehealth ambulatory visits during pandemic.
PACU Registered Nurse, 02/2005 to 10/2018
Cincinnati Children's Hospital Medical CenterCity, STATE,
  • Kept meticulous charting notes regarding patient assessments and medications, later transferring information into records management system.
  • Took vitals and assessed patients in recovery room following surgical procedures.
  • Performed flawless autonomous practice consistent with evidence-based standards and patient care considerations.
  • Supported healthy working environment, adhering to patient safety protocol, complying with hospital policies and maintaining situational awareness.
  • Promoted quality of care by adhering to industry standards and measuring health outcomes against patient care goals and benchmarks.
  • Collaborated with patients and healthcare teams to assess, plan, implement and evaluate custom care plans for each individual.
  • Evaluated cardio-respiratory systems for deviations, providing appropriate treatment as necessary.
  • Assessed and identified individual patient educational needs, removing barriers to learning and supporting comprehensive progress.
  • Evaluated patients' pain levels, implementing correct dosage of medication to alleviate discomfort.
  • Evaluated patient histories, complaints, and current symptoms.
  • Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Developed evidence-based practice project to implement use of intravenous acetaminophen to decrease use of narcotics in post-anesthesia care unit.
  • Poster presentation and research of intravenous acetaminophen and narcotic usage findings at 26th International Nursing Research Conference in July 2015 in Puerto Rico.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Monitored patient reactions after administering medications and IV therapies.
Registered Nurse - Neurosurgery and Neurology, 02/2002 to 02/2005
Cincinnati Children's Hospital Medical CenterCity, STATE,
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Managed care from admission to discharge.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
Education and Training
Master of Science: Nursing /Executive Nurse Leadership, Expected in 06/2020 to Northern Kentucky University - Newport, KY
Bachelor of Science: Nursing, Expected in 06/2016 to University of Cincinnati - Cincinnati, OH
  • Cum Laude
Associate of Science: Nursing, Expected in 12/2001 to Good Samaritan College of Nursing And Health Science - Cincinnati, OH
Professional Licensures and Certifications

  • Ohio State Board of Nursing License, Registered Nurse (RN), 2001-present
  • Certified Pediatric Nurse (CPN) 2015-present
  • CPR/Basic Life Support (BLS) - present

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Resume Overview

School Attended

  • Northern Kentucky University
  • University of Cincinnati
  • Good Samaritan College of Nursing And Health Science

Job Titles Held:

  • Clinical Nurse Manager
  • Care Manager
  • Clinical Coordinator Home Care Services
  • PACU Registered Nurse
  • Registered Nurse - Neurosurgery and Neurology


  • Master of Science
  • Bachelor of Science
  • Associate of Science

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