Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
I am a dedicated Master's prepared Registered Nurse (RN) with specialty experience in the several clinical areas such as, Healthcare Management, Critical Care in the Neonatal Intensive Care Unit, Pediatric Outpatient care specializing in Pulmonology, Allergy/Immunology, Cystic Fibrosis, and Sleep Medicine; and Surgical Outpatient care specializing in Plastic Surgery, Surgical Oncology, and General/Bariatric Surgery. I possess efficient leadership skills necessary to handle higher level nursing responsibilities and management as a reliable, ethical healthcare provider with ability to stay calm and intervene during crises, where consistent performance, decision making, and technical abilities is the key to success to quality patient outcomes. I am highly organized and attentive to detail, excellent teaching and motivational skills with experience in facilitating groups and educational in-services. Proven ability to build positive relationships with patients, family members, physicians, and other medical professionals to work and collaborate on multidisciplinary teams as a team player.
Education and Training
: Health Care Systems Management, Expected in December 2009
Loyola University MSN - ,
Health Care Systems Management
Bachelor of Science: Nursing, Expected in December 2002
Southern University and A &M College - ,
  • GE Centricity.
  • As well as providing thorough documentation/record maintenance/paperwork to ensure accuracy and patient confidentiality Ebola Emergency Preparedness Trained Patient Case Management Targeted Selection Interviewer Press Ganey and CAHPS - Consumer Assessment of Healthcare Providers and Systems Educate and Train new staff members on hospital policies, procedures, protocols in addition to general nursing care for patients and provide performance evaluation.
  • Leading, directing, mediating, and developing nurse-based practices through evidence-based research.
  • JCAHO Standards/Compliance, Patient Advocacy, Quality and Continuity of care, Parent/Family Education Developing and coordinating staff schedules and assignments using a staffing matrix based on unit budget.
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Professional Experience
Clinical Nurse Manager, 12/2012 - Present
St. Catherine Of Siena Queens, NY,
  • Provide leadership and management in an Outpatient Surgical Specialty Clinic by planning,.
  • coordinating and directing daily clinical operations; by creating a center of excellence for staff and patients by.
  • helping patients with Plastic Surgery, Surgical Oncology, and General/Bariatric Surgery concerns.
  • Supervises clinical and non-clinical staff consisting of 18 FTE's (RN's, LPN's, and MA's, Patient Care Coordinators, and front desk staff).
  • Facilitates communication with 16 physicians from different clinical specialties and internal administrators to provide optimal patient and family-centered care.
  • Provide nursing leadership in clinical operations activities such as nursing practice, scheduling, process & quality improvement, building staffing models, Patient Access guided scheduling and manage employee performance via performance advantage.
  • Monitor and maintain sound financial performance, span of control, human resource management, material and supply management.
  • Change agent and routinely leads efforts to strengthen organizational systems that support the mission, vision, and values of the department.
  • Coordinate department functions with the operations of other departments to maximize patient flow and interdepartmental efficiency.
  • Knowledgeable about The Joint Commission and Accreditation in hospital/clinic.
  • Participated in active TJC tracer in a surgical outpatient clinic.
  • Effectively improved clinic standards by 80% within one fiscal year.
  • Improved Patient Practice Communication Standards to 97th Percentile based on patient satisfaction metrics.
  • Ensure safety and quality standards are met and upheld by effective use of data, research, and technology to make decisions and proactively mitigate unnecessary risks for patients and staff.
  • Active on the Ambulatory Education Advisory Council to review and assist in the development of education materials, offerings, and delivery and make recommendations for education in Ambulatory Services.
  • The Emory Clinic Project Falcon go-live committee for the Surgical Specialty Clinic to improve the overall outpatient experience and increasing patient satisfaction via electronic documentation.
  • Employee development with an emphasis on evidence-based practice supported by Shared Governance/Magnet Structure in Ambulatory Care.
  • Enhanced Recovery after Surgery Program (ERAS) initiative to decrease patient readmission rates.
  • Provider Optimization and ICD-10 Readiness.
Clinical Nurse Manager, 11/2011 - 12/2012
St. Catherine Of Siena Sayville, NY,
  • Plans, organizes, leads and directs the day to day operations of clinical staff in an outpatient.
  • clinic environment to provide optimal patient and family centered care for children with Pulmonology,.
  • Allergy/Immunology, Cystic Fibrosis, and Sleep disorders.
  • Supervises clinical staff of 12 FTE's (RN's, LPN's, MA's, and Respiratory Therapist).
  • Provide nursing leadership in clinical operations activities such as nursing practice, staffing, scheduling, timekeeping, process & quality improvement, cost containment activities, and manage employee performance.
  • Work with multidisciplinary teams to make clinically safe decisions concerning patient care based on the patients holistic needs such as medical, psycho-social, and financial needs.
  • Assist clinic nurses and physicians with patient case management focusing on patient related issues.
  • Implement standards of practice; interpret system and departmental policies and procedures.
  • Ensure quality patient care and compliance within regulatory and legal requirements.
  • Work with physicians and nurse executives to evaluate and implement Quality Initiatives and Utilization Management that impact health care delivery and ensure a high level of clinic productivity by increasing patient satisfaction rates by 40% and patient safety measures by 30% from previous FY outcomes.
  • Administer and develop clinic policies and procedures to facilitate quality patient care and clinical outcomes.
  • Identify and resolving patient related health care problems through analysis of evidence-based research, hospital policies and procedures, evaluation clinical practices and operations.
Advance Nurse Clinician, 08/2005 - 11/2011
Hcr Manorcare Inc. Suffolk, VA,
  • Provide daily care for premature infants in a high level (Level III) Neonatal Intensive Care Unit / Special Care.
  • Nursery.
  • Work on clinical team to decrease Central Line Associated Blood Stream Infection (CLABSI) rates in Neonates.
  • Occurrences went from 35% to 0 % within 1 year.
  • Proficient in patient care including admissions, assessments, implementation and evaluation of the critically ill neonate.
  • Provide care for patients requiring respiratory support, feeding intolerance, surgery and post operative care.
  • Patient advocate and parent educator regarding medications, treatments, lab work, discharge planning, etc.
  • Attended emergency deliveries cesarean and vaginal to facilitate as bedside nurse for at risk neonate.
  • Function as unit Charge Nurse and Clinical Nurse Preceptor.
Registered Nurse, 03/2003 - 07/2005
Jackson Memorial Hospital City, STATE,
  • Provide daily care in a 60 bed, intermediate newborn care nursery.
  • Proficient in patient care including admissions, assessments, implementation and evaluation of the critically ill neonate.
  • Patient advocate and parent educator regarding medications, treatments, lab work, discharge planning, etc.
Professional Affiliations
Sigma Theta Tau National Nursing Honors Society; Chi Eta Phi Nursing Sorority
go-live, Ambulatory Care, case management, Change agent, Council, delivery, directing, discharge planning, documentation, educator, financial, human resource management, ICD-10, Immunology, Kronos, leadership, legal, MA, materials, Access, Microsoft office, 97, nursing, Oncology, Optimization, organizational, Patient advocate, Patient Care, patient flow, patient safety, policies, Quality, quality improvement, research, Respiratory Therapist, safety, scheduling, sound, staffing, Surgery, Employee development, vision

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School Attended

  • Loyola University MSN
  • Southern University and A &M College

Job Titles Held:

  • Clinical Nurse Manager
  • Clinical Nurse Manager
  • Advance Nurse Clinician
  • Registered Nurse


  • Bachelor of Science

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