clinical manager lead surgical medical assistant resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Dynamic healthcare professional eager to leverage experience to an organization in need of great collaboration, interpersonal and multitasking abilities. Excellent communication and attention to details. Energetic and committed to working hard to ensure accuracy and adherence to standards and laws. Very teachable and able to do high volume work.

  • Resource management and regulatory compliance
  • Conflict resolution and problem solving
  • Customer service, relations and education
  • Fast paced and self-motivated
  • Strong communication and teamwork
  • Working knowledge of a variety of medical conditions
  • Moderately proficient in Spanish
Clinical Manager/Lead Surgical & Medical Assistant, 01/2021 - Current
Amita Health Little Elm, TX,
  • Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA and CLIA.
  • Managed overall operation of medical/cosmetic/retail services, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
  • Liaised between patients and physicians to educate patients and caregivers on diagnoses, treatment plans and wound or disease management. Developed/processed home health orders and medication prior authorization/appeals. Leader for post op wound complications/care. Responsible for the collection, patient review/education, and treatment scheduling of dermatopathology/hematological results.
  • Supported medical director in development and marketing of new healthcare services. Researched, selected, introduced and trained staff on laser to treat variety of dermatologic conditions. Generated over $150,000 in first year and has since been implemented in 4 of our other clinics.
  • Established standards for selection, promotion and termination of staff. Performed staff evaluations/discipline.
  • Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization. Grew clinic by 150% in first year of operations.
  • Managed patient care and clinic services, including financial management, quality assurance and safety and risk management.
  • Trained staff medical assistants in medical office procedures to standardize quality of care, EMR use, coding selection, and introduced/implemented new department policies.
  • Supervised daily operations of 6 physician practice, overseeing 18 staff members across all departments.
  • Developed strong professional relationships with vendors, drug reps, landlord, and other medical service providers/resources.
Exercise Physiologist Cardiac Rehabilitation, 03/1999 - 01/2006
Hospital Sisters Health System - Corporate Marinette, WI,
  • Evaluated and assessed patients to establish measurable goals and promote restoration of functional abilities.
  • Designed individualized exercise plans to improve physical fitness and strength.
  • Identified contraindications and abnormal patient responses to exercise.
  • Reviewed patient progress against expectations and recommended updates to treatment plans.
  • Managed and maintained equipment used in physical therapy and exercise programs.
  • Monitored patient responses to medications and exercises and adapted to individual requirements.
  • Obtained and reviewed medical records of patients prior to visits to determine physical limitations, precautions and contra-indications.
  • Facilitated health and healing by cultivating caring relationships with a multi-comorbidity population.
  • Facilitated ADLs and assisted patients with functional mobility to increase comfort and quality of life. Created/oversaw individualized exercise programs, identified and corrected potential problems, evaluated progress and properly documented the information.
  • Worked closely with cardiac and pulmonary rehab patients and family members in clinical setting to promote healthy exercise regimes for recovery from major health events.
  • Interviewed and examined patient to obtain vital statistics, glucose monitoring and gain better understanding of injuries and medical conditions. Provided emergency assistance/care as needed (ACLS certified).
  • Supported hospital and department quality assurance programs, education, customer service programs and OSHA.
  • Developed, coordinated and delivered health information in public speaking events to educate others on variety of health topics.
  • Increased program participation by 40% through cold calling and touring prospective clients. Responsible for supply requisition/maintenance and fee collection/correction
  • Used physical testing equipment such as balance, EKG, pulse oximetry, and oxygen systems.
  • Referred patients to alternative medical professions to more directly satisfy specific disease/health concerns.
  • Semifinalist WOW award for excellent frontline patient care and customer service by a non-nurse/physician.
Manager Morton Plant Mease Wellness Centers, 02/1998 - 03/1999
Morton Plant Mease Health Care City, STATE,
  • Prepared and implemented budgets and strategic, operational, purchasing and maintenance plans of two 24 hour facilities. Managed a payroll of over 30 subcontracted and 25 regular staffed employees. Responsible for safety and hospital/OSHA compliance, building maintenance/repair, and all aspects of daily operations.
  • Selected and supervised contractors such as event hosts and health, fitness and wellness practitioners.
  • Developed marketing campaigns to promote healthy lifestyles and participation in fitness and wellness programs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Performed interviewing/hiring, staff evaluation/discipline and determined promotions.
  • Provided excellent service and attention to all customers when face-to-face, emails, or through phone conversations.
  • Assisted with design, layout, equipment selection, marketing/promotion, and community programming.
  • Specifically requested by and regularly featured on Good Day Tampa Bay, a live television program, presenting as a representative of the hospital, on a variety of health and exercise topics .
Exercise Specialist , 07/1989 - 02/1998
Morton Plant Wellness Centers City, STATE,
  • Administered various fitness assessments to measure client abilities and progress. Created individual workout routines based on member fitness level and comorbidities. Routines were developed to recognize individualized limitations, avoid injuries, maximize effort and facilitate member personal goal achievement. Monitored/documented vitals and provided emergency care as needed.
  • Developed, led, instructed and motivated individuals during training activities, including cardiovascular exercise, group classes, strength training and stretching. Lead specialty programming for diabetics, expectant mothers and overweight children. Monitored participants to correct form, enhance safety and improve results.
  • Secured agreements with local city government and schools to provide wellness screenings and education (corporate wellness).
  • Liaison to hospital's cardiac and rehabilitation programs to facilitate transition/monitoring of patient to wellness center member.
  • Responsible for stocking, equipment cleaning, maintenance, and adherence to hospital policies/procedures.
  • Responsible for staffing assignments and provided adjunct assistance as needed in frontdesk (phones, collections/customer assistance) and childcare.
Education and Training
Associate of Arts: Nursing, Expected in 06/2021
Rasmussen University - Odessa, FL,
Status -
  • Magna cum laude graduate
Master of Science: Fitness Management/Exercise Physiology, Expected in 12/1988
United States Sports Academy - Daphne, AL
Status -
  • Cum laude graduate
  • ACSM Certified
Bachelor of Arts: Biology , Expected in 05/1987
Wesleyan College - Macon, GA
Status -
  • Beta Beta Beta Honor Society
  • Registered Nurse in Florida (Multistate) # 9573678
  • BLS Certified

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Resume Overview

School Attended

  • Rasmussen University
  • United States Sports Academy
  • Wesleyan College

Job Titles Held:

  • Clinical Manager/Lead Surgical & Medical Assistant
  • Exercise Physiologist Cardiac Rehabilitation
  • Manager Morton Plant Mease Wellness Centers
  • Exercise Specialist


  • Associate of Arts
  • Master of Science
  • Bachelor of Arts

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