Sociable clinical manager committed to building solid interdepartmental relationships and maintaining high morale. Passionate about wellness, equity, balance and prevention. Proudly offering over 15 years of clinical experience in crisis management, resolving problems quickly and leading by example.
Skills
Trauma Informed
Patient Relations/Engagement
Unit Leadership
Crisis Management
Training and Mentoring
Fostering Diversity, Equity and Inclusion
Improving Clinical Quality Outcomes
Preventing Burnout/Compassion Fatigue
Experience
Clinical Manager, 08/2013 - Current Behavior Health Network – Orange, MA,
Encourage high morale and staff retention through effective communication, prompt problem resolution, coaching and development.
Responsible for hiring, developing, retaining and leading a diverse staff of over 45 people, including supervisors, clinicians, multidisciplinary staff and interns. Use regular performance evaluations for staff development and growth and maintained 100% retention of staff during pandemic.
Employ excellent communication skills, able to build and maintain strong relationships with physicians, patients, colleagues, and partners.
Spearheaded development and implementation of a hospital-wide initiative to screen all patients for suicide risk in a busy healthcare system treating thousands of patients a year. Collaborated with developers of evidenced-based suicide risk screening tool. Created policy for assessing and treating human trafficking victims.
Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training.
Manage patient care and clinic services and handled financial management, quality assurance, safety and risk management and facility maintenance.
Developed and implemented and chair the Perinatal Health Collaborative which has become promoted as a best practice with a specific focus on the most at-risk pregnant women and providing the best birth outcome for both baby and mom. Our data shows that more than 80% of moms enrolled with this program have a healthy birth and baby.
Supported the development of the Gender Affirmation Program focusing on care for transgender patients. Assisted in developing a support group for Allies.
Coordinator for IICAPS, 08/2012 - 08/2013 Mckinley Children's Center – Hesperia, CA,
Served as link between management and employees by handling questions, providing supervision and helping resolve work-related problems.
Organized and supported office activities for staff to continuously improve operations and maximize productivity.
Responsible for the wait-list, and communicating with families and community providers. Maintained caseload of patients and met clinical productivity expectations.
Team leader providing comprehensive treatment for children, adolescents, and adults in culturally competent family therapy using multidisciplinary approach.
Responsible for oversight of assessments, diagnosing, supervising diagnosing, and treatment plans as well as intensive case management and collaboration with providers and systems.
Provided clinical support for crisis response on a 24/7 basis responding to psychiatric and behavioral emergencies.
Clinician, 11/2006 - 08/2012 Middlesex County College – City, STATE,
Conducted comprehensive biopsychosocial assessments by use of interview, observation and collateral sources to inform the development of a clinical formulation, diagnosis and treatment plan.
Provided home-based psychotherapeutic intervention to children and adolescents and their caregivers using eclectic and relational modalities. Perform crisis intervention; assessed and safety planned for individuals presenting with suicide/homicide risk and/or self harm.
Engaged in weekly individual, team and group supervision as well as multidisciplinary rounds.
Worked with community resources to engage youth in pro-social activities and help families access services.
Education and Training
Master of Science: Social Work, Expected in 08/2006 - University of Connecticut - West Hartford, CT, GPA:
Magna Cum Laude Graduate
Bachelor of Science: Social Work, Expected in 05/2004 - Skidmore College - Saratoga Springs, NY, GPA:
Graduated with Honors
Additional Information
Clinical Instructor/voluntary faculty in the Department of Psychiatry for Yale and Uconn University medical students.
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