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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Results-Optometric clinic manager offering 35 years of clinical, administrative and patient care experience. Gifted in building and implementing approaches to increase quality and streamline procedures. Significant leadership background directing multidisciplinary Optometric teams to achieve care objectives and outperform business targets.

Skills
  • Staff Scheduling
  • Team Leadership
  • Unit Administration
  • Staff Supervision
  • Regulatory Compliance
  • Activity coordination
  • Records management
  • Direct patient care
  • Patient service
  • Clinical instruction
  • Training program implementation
  • Managerial experience
  • Onboarding and coaching
  • Clinical Quality Improvement
  • Appointment Scheduling
  • Patient education
  • HIPAA
  • Patient relationship management
  • Effective communication
  • Team meetings
  • Patient Flow
  • Operations oversight
  • Inventory Management
  • Quality Control
  • Optometric practice management
Work History
Clinical Manager, 12/1992 to 02/2020
Medstar HealthFalls Church, VA,
  • Developed, implemented, revised and evaluated policies and procedures for a multi doctor office.
  • Facilitated new employee hiring, all training, staff evaluations, terminations, created work schedules, oversaw the delegation and completetion of duties.
  • Oversaw contact lens lab ordering, dispensing, education and inventory.
  • Oversaw operation of clinic services including financial management, quality assurance, patient care, safety protocols, risk management, quality index scores and facility maintenance.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Maintained clinic's records and files, utilizing proper techniques to ensure patient data confidentiality.
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Handled job duties for staff members which were unavailable or out of office.
  • Communicated with patients, asked appropriate questions and employed active listening to determine best care.
Optometric Technician/Office Manager, 02/1977 to 12/1988
Dr Barney RussellCity, STATE,
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Oriented and trained new staff on proper procedures and policies.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Managed optometry activities and supervised ophthalmic technicians with emphasis on meeting medical service standards.
Teller/Branch Manager, 05/1972 to 02/1977
Peoples BankCity, STATE,
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Maintained balancing record with 99% rate of accuracy.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Coordinated daily cash reconciliation in high-volume location.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Processed quarterly vault audit with zero error rate.
  • Organized, stocked and maintained teller window area.
  • Advised clients on mortgage, education and personal loans.
  • Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to tellers.
  • Handled various accounting transactions.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Maintained friendly and professional customer interactions.
  • Maintained teller drawer to perform bank transactions.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Education
High School Diploma: , Expected in 05/1971
Waldo High School - Waldo, AR,
GPA:
  • Member of choir, student council, yearbook, cheerleader for 4 years.
: Business, Expected in
Ayers Career College - Shreveport, LA
GPA:
  • Completed all courses in business but shorthand

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Resume Overview

School Attended

  • Waldo High School
  • Ayers Career College

Job Titles Held:

  • Clinical Manager
  • Optometric Technician/Office Manager
  • Teller/Branch Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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