clinical manager resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Energetic clinical manager proven to handle difficult situations with poise and composure. Active licensed professional counselor with over eleven years of experience treating clients and five years managing multiple departments in a busy community mental health center; always promoting treatment through a trauma-focused lens.

  • Crisis Intervention Skills
  • Trauma-Informed
  • Charismatic and Personable
  • Excellent Written and Verbal Skills
  • Program Implementation
  • Training and mentoring
  • Relationship building and retention
  • Process Improvement
Work History
08/2019 to Current Clinical Manager Medstar Research Institute | Pikesville, MD,
  • Provide daily leadership and oversight of the Therapy, Crisis, and Community Mental Health Departments
  • Serve as director of the Trauma Informed Care Collaborative ensuring clinic-wide understanding of primary and vicarious trauma
  • Authorize, direct, and monitor care of patients through clinical evaluation and information given by providers
  • Serve as liaison to psychiatry staff regarding procedural changes or needs, therapy modalities, and patient-specific treatment
  • Evaluate evidenced-based treatment models for improved outcomes in care by ensuring all clinicians demonstrate competence in their training
  • Serve as consultant to the Missouri State University Behavioral Intervention Team
  • Assure people in crisis receive immediate and ongoing assistance
  • Recruit, train, mentor, and evaluate professional staff
  • Provide community outreach and present education to hospitals, schools, community agencies, and state agencies
  • Establish new program lines for enhanced integrated treatment
  • Maintain departmental grants and report data to funding sources
10/2015 to 08/2019 Community Support Supervisor Burrell Behavioral Health | Berryville, AR,
  • Managed a team of nine community support specialists and family support providers who carry caseloads of 20-25 patients with qualifying mental health diagnoses.
  • Conducted initial/annual patient assessments, assigned psychiatric diagnoses, and create individualized treatment plans with SMART goals.
  • Led weekly team meetings to discuss patient discharge, mental health status change of clients, caseload referral assignments, and clinic activities.
  • Worked in the community to educate about mental health, trauma, suicide, and access to treatment.
  • Analyzed employee performance using database and tracking records with Microsoft Office tools.
  • Completed employee corrective actions plans and monitored with measurable performance improvement plans.
  • Audited charts weekly for continuous quality improvement, ensuring documentation meets CARF, JCAHO, and Department of Mental Health requirements.
  • Monitored timely/accurate billing, quality patient care, and on-target productivity numbers.
  • Provided clinical bi-weekly dedicated supervision to each employee
  • Traveled to regional meetings and conferences.
03/2012 to 12/2013 Program Specialist Universal Health Services | Las Cruces, NM,
  • Conducted program enrollments and orientations for new mentor relationships
  • Assessed participant qualifications via in-person interviews, personality surveys, and background/reference checks
  • Organized community outreach events to creatively recruit volunteers and participants
  • Designed new local marketing techniques through agency website, Facebook page, community booths, advertisement banners, and flyer distribution
  • Promoted awareness of programs in underserved populations through education and presentations
  • Collaborated on annual fundraising and income-generating projects with executive director
  • Provided program data to obtain grants and secure donor renewals by measuring the impact of mentoring relationships on the community
  • Worked with executive director to recruit board members
  • Monitored match relationship quality and activity.
12/2010 to 11/2011 Licensed Professional Counselor Amita Health | Cedarburg, WI,
  • Conducted individual and family therapy sessions in office or home
  • Completed psychosocial assessments and developed treatments plans
  • Utilized theoretical approaches to treatment such as Cognitive Behavioral Therapy, Motivational Interviewing, and Mindfulness training
  • Evaluated progress against goals for all patients
  • Completed timely monthly reports to outside involved legal parties within HIPPA standards.
  • Obtained prior authorization from insurance companies to ensure client coverage.
  • Referred and coordinated supplemental services for clients such as psychological evaluations and drug assessments.
  • Kept abreast of new and developing information in mental health field by regularly attending professional conferences and workshops.
Expected in 2010 to to Master of Science | Counseling Psychology Evangel University, , GPA:
Expected in 2008 to to Bachelor of Science | Gerontology and Psychology Missouri State University, , GPA:
  • Developed two new lines of service: the Integrated Treatment for Co-occurring Disorders Program and Family Support Service Program.
  • Service Excellence Recognition of duties from Governor Jay Nixon.
  • Supervised and ran most productive team within the clinic
  • Implemented new Emergency Room Enhancement Program project
  • Director of the Trauma Informed Care team and member of the state collaborative program
  • Co-director of the Community Advisory Board
  • LPC - Licensed Professional Counselor
  • DLA-20 Train-the-trainer

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Resume Overview

School Attended

  • Evangel University
  • Missouri State University

Job Titles Held:

  • Clinical Manager
  • Community Support Supervisor
  • Program Specialist
  • Licensed Professional Counselor


  • Master of Science
  • Bachelor of Science

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