Active Clinical Manager with over 13 years of experience managing staff members and services in a Homecare Operation setting seeking to advance to Area Vice President of Clinical Operations. Compassionate and industrious with excellent interpersonal and organizational skills. Dedicated to adhering to quality standards for patients and staff. Talented at supervising, mentoring and preparing staff evaluations and administrative reports. Results-driven and active in creating innovative educational programs. Works with nurse leaders, nurses, families and healthcare staff to improve patient care and outcomes. Focused on developing strong teams while serving as a positive role model.
Skills
Pediatric, Psych, Adult experience
Nursing staff support
Clinical proficiency
Knowledgeable about Medicare and Medicaid
Knowledgeable about ICD-10 coding
Education
Communication
Business Acumen
Statistics
Best Practice
Nursing Care Plans/485
Nursing staff workflow
Multidisciplinary team collaboration
Accreditation coordination
Profitability strategies
Recruiting and Hiring
Budget Management
Staff Evaluation
Clinical System Monitoring
Scheduling
Regulatory Compliance
Quality Improvement
Professional Development
Case Management
Behavioral Health
Medication dispensing
Wellness services
Training and mentoring
Staff Management
Patient education and counseling
Project oversight
Immunizations
Seasoned in medical clinical procedures
Profit improvements
Relationship building and retention
Proficient in Vision, Word, PowerPoint, Knowledgeable in Excel
Clinical Education
Clinical Development
Clinical Quality Program Standards
Work History
02/2011 to Current
Clinical Manager/Director of Clinical ServicesCamp Recovery – Valdosta, GA,
Work with office leadership to develop, implement, revise and evaluate policies and procedures.
Work with office leadership to Implement new policies and educate staff on changes.
Manage employees with various personalities and from different cultures for large area homecare office.
Develop nursing staff through education, evaluation, performance management and competency improvement.
Communicate effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Identify opportunities to improve clinical practices, devised strategies and implement plans to increase patient care standards and enhance operational procedures.
Implement onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Promote high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
Managed daily operations of a large Homecare office supporting approximately 74 patients and growing.
Regularly evaluated employee performance and provided feedback.
Oversee overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety protocols and risk management, quality index scores and facility maintenance.
Provide ongoing case management to all patients to ensure implementation of appropriate treatment plan, adherence to quality model and utilization of services needed to achieve optimal outcomes.
Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
Facilitate hiring of qualified Novice LVN and LVN homecare personnel by interviewing applicants and making recommendations for employment.
Delivered effective onboarding and training to new and existing employees, Novice Program and cross-trained LVNs in other job roles to maximize coverage.
Handle job duties for staff members which were unavailable or out of office.
Delegate tasks to staff members, monitor completion of all duties and provide support to enhance performance.
Work with office leadership across departments to maintain clinical records and files, utilizing proper techniques to keep patient data confidential.
Participate in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
Identify nurses' and staff training needs and implement training to close gaps.
Review operational policies and recommended solutions and change to upper management as needed.
Complete progress notes, updated quarterly treatment plans and maintained patient records by successfully utilizing practice management software, including Vision, Excel, PowerPoint and Word documents.
Assess clients and develop a Plan of Care based on treatment needs of each individual.
Drive operational improvements such as the Novice Nurse Program and Vent Training program which resulted in savings and improved profit margins.
Maintain excellent attendance record, consistently arriving to work on time.
Increased customer satisfaction by resolving staffing issues.
Followed all policies, regulations, dress codes and schedules.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Worked with clients/families to understand needs and provide appropriate home-based nursing service.
02/2008 to 02/2011
Clinical SupervisorLoyola Marymount University – Los Angeles, CA,
Assessed patients, determined needs and managed care.
Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
Provide ongoing case management to all patients to ensure implementation of appropriate treatment plan, adherence to quality model and utilization of services needed to achieve optimal outcomes.
Worked with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement.
Back up Clinical Director
04/2006 to 03/2008
Registered NurseMaxim Healthcare Services – City, STATE,
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
Education
Expected in 06/2010
Bachelor of Nursing: Nursing Vanguard University - Costa Mesa, CA, GPA:
Expected in 06/2005
Associate of Arts: Communications Golden West College - Huntington Beach, CA GPA:
Expected in 12/2006
Associate of Science: Nursing Golden West College - Huntington Beach, CA GPA:
Graduated magna cum laude
Accomplishments
Educated/mentored over 100 + nurses and staff within Maxim Homecare Services Los Angeles Office including development of Novice Program, Wellness staff, Homecare LVNs, Clinical Supervisors, and CNAs.
Participation in Community Training Program for Community Nurse liaison
Active collaboration in Development of Maxim Healthcare Novice Nurse Program.
Participating member Maxim Healthcare Services and John Hopkins Ventilator Education Project
Participated as an advisor for Children's Hospital Los Angeles Ventilator Education Program lead by Sheila Kun, MSN, Manager of Pulmonology
Devised effective audit and education protocols for documentation resulting in 90% compliance with audit requirements.
Earned "2016 Clinician of the Year West Region " for Maxim Healthcare Services .
Earned "Area Clinician of the Year 2018"
In Collaboration with Los Angeles Homecare leaders achieved "Area Office of the Year 2018"
Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
Maintained RN Supervisory Staff with zero turnover for past 5 years.
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