clinical manager resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Patient-oriented Clinical Supervisor with 7 year background in healthcare, seeking to bring talent and expertise to growing organization. Skilled in developing programs to improve provider and staff competencies and patient outcomes. Accomplished in helping set high professional performance standards leading to delivery of high-quality services.
Skills
Developing training programs
Managing patient cases
Organizing staff schedules
Patient engagement
Complying with regulatory guidelines
Insurance billing
Staff guidance
Patient records administration
Resource management
Payroll administration
Clinical education
Claims handling
Patient Health Education
Office procedures
Medical terminology mastery
Medical procedure knowledge
Data filing and maintenance
Education and Training
DeAnza College, Expected in 12/2023 ā āBachelor of Science:Nursing - GPA:
Westmont High School, Expected in 01/2008 ā āDiploma: - GPA:
Experience
The Mentor Network - Clinical Manager Wakefield, MA, 11/2017 - Current
Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA and CLIA.
Developed and initiated departmental goals, standards of performance, policies and procedures.
Liaised between patients and physicians, initiating discussions regarding care.
Facilitated implementation of customer service initiatives and provided training and guidance to staff to achieve patient care and service goals.
Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Supervised over 100 staff members and provided periodic performance evaluations.
Collaborated with healthcare professionals to deliver high-quality patient care.
Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
Monitored and tracked medication of patients and maintained medical equipment.
Visionworks - Director of Provider Relations Willmar, MN, 05/2019 - 08/2020
Investigated concerns such as billing and claims questions on behalf of providers.
Cultivated strong relationships to maintain provider network knowledge and implement corrective actions for ongoing issues.
Participated in audit processes to ensure quality management accreditation.
Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
Initiated training and education programs for supporting healthcare staff.
Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Oversaw clinic financial management, recruitment and human resources.
Scheduled 20 providers for 6 sites
Conducted monthly meetings with the providers on documenting discussions, issues, attendees, and action items
Educated and reinforced providers on policies and procedures
Created policies and contracts
Allen L - Optometrist Assistant City, STATE, 12/2014 - 10/2017
Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
Cleaned and performed minor maintenance on examination equipment and glasses.
Assisted patients in finding correct medications, eyeglasses and contact lenses.
Supported optometrist with vision screenings, exams and prepping rooms and medical instruments.
Reviewed medical records prior to patient appointments.
Calibrated ophthalmologic equipment and performed proper disinfection to maintain working order.
Stocked clinical workstations and procedure rooms with necessary supplies.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Train new staff
Macys Valley Fair - Sales Supervisor/Impulse Specialist City, STATE, 09/2009 - 04/2014
Provided admirable customer service to a diverse clientele in one of the company's largest volume stores.
Answered calls daily by addressing customer inquiries, solving problems and providing new product information.
Accomplishments: As a Rachel Roy specialist I Worked with vendors, making sure new stock was delivered and promoted to meet each month's sales goal.
Assisted in monthly bridal events to register new wedding couples.
Made schedules and weekly action plans for employees.
Held training for 100 new employees.
Processed cash, credit and check transactions with POS system and cash register.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Promoted culture of customer focus, product knowledge, and production solutions to build loyal customer base.
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