clinical manager resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Practical Clinical Manager with more than 19+ years of experience and highly developed skills in program development, implementation, and oversight with the the ability to develop effective clinical policies and procedures. Focused on developing teams' clinical knowledge, decision-making skills and performance standards. Eager to bring talent and expertise to growing department.
Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
Regularly evaluated employee performance and provided feedback.
Communicated effectively with staff members, and physicians employing active listening and interpersonal skills.
Created work schedules for employees.
Oversaw overall operation of technicians and patient care, including quality assurance, patient care, safety protocols and risk management, quality index scores and facility maintenance.
Recommended ways to reduce overhead and cut printing costs, effectively saving practice thousands of dollars a year.
Monitored, analyzed and corrected staff performance and worked with Medical Director to raise standards of practice.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Handled job duties for staff members which were unavailable or out of office.
Developed, implemented, revised and evaluated policies and procedures.
Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
Developed and adjusted work schedules for staff.
Reviewed operational policies and recommended solutions and change to medical director.
Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Reviewed financial resources and prepared reports showing resource allocations.
Developed technical staff through education, evaluation, performance management and competency improvement.
Identified technical staff training needs and devised training programs to close gaps.
Managed daily operations of facilities
Facilitate hiring of qualified technical staff personnel by interview applicants and making recommendations for employment.
Managed employees with various personalities and from different cultures for many sleep lab facilities.
Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help technical and clinical staff improve understanding of medical equipment and care best practices.
Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
Implement new policies and educate staff on changes.
09/2007 to 02/2020
Quality Assurance ManagerPrincipia Biopharma Inc. – Las Vegas, NV,
Direct the development or implementation of compliance- related policies and procedures throughout all facilities.
Verify that all regulatory policies and procedures have been documented, implemented, and communicated.
Assess compliance and operational risks and develop risk management strategies.
Conduct or direct the internal investigation of compliance issues.
Conduct internal interviews or audits to ensure that compliance procedures are followed.
Design or implement improvements in communication, monitoring or enforcement of compliance standards.
Distribute written policies and procedures related to compliance activities.
File appropriate compliance reports with regulatory agencies.
Identify compliance issues that require follow-up or investigation.
Keep informed regarding pending industry changes and best practices and assess the potential impact of these on facilities processess.
Prepare management reports regarding compliance and progress.
Provide assistance to internal and external auditors in compliance reviews.
Provide employee training on compliance related topics, policies and procedures.
Maintain documentation of compliance activities, such as complaints received or investigation outcomes.
Serve as a confidential point of contact for employees to communicate with management, seek clarification on issues or dilemmas, or report irregularities.
Review or modify policies and procedures to comply with facility standards and regulations.
07/2004 to 09/2007
RPSGT, Registered Sleep TechnologistASN, Inc. – City, STATE,
Lead Technician
Provided care for patients based on physical, psychological, educational and safety criteria.
Gathered, charted and analyzed patient history data and discussed key points with clinicians.
Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
Performed and scored various types of Polysomnography testing including PSG, Split-Night and MSLT/MWT according to the AASM guidelines.
Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
Optimized machinery and obtained consistent, accurate results through proper equipment calibration.
Furthered skills by actively taking part in employee trainings and continued education classes.
Gathered, documented and tracked test results for physician interpretation.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Managed team member work, oriented new employees and assigned tasks.
Documented observations and baseline measurements in medical records.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Checked patient identifying information against records to uphold strict security, safety and regulatory standards.
Reported any unusual or urgent circumstances in patients' condition or environment immediately to Lab Manager.
Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Education
Expected in 05/2015 to to
Bachelor of Science: Business And Technical Management Devry University - Tinley Park, IL, GPA:
Expected in to to
Certificate: Polysomnography Moraine Valley Community College - Palos Hills, IL, GPA:
Expected in to to
Associate of Arts: Moraine Valley Community College - Palos Hills, IL GPA:
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