Montgomery Street, San Francisco, CA 94105
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Quality-focused healthcare professional with 15 years' hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals. Capable of reviewing health programs and handling administration and accounting work. Excellent verbal and written communication skills and first-rate abilities in calculating, recording and maintaining financial data.
- Patient relations
- Organizing staff schedules
- Training and mentoring
- Office procedures
- Staff development
- Staff supervision
- Improving clinical quality outcomes
- Medical procedure knowledge
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- Addressing questions and concerns
- Supervisory experience
- Nursing protocols
- Compliance with regulatory guidelines
- Patient Care and Education
- Complying with regulatory guidelines
- Meeting participation
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01/2017 to Current Clinical Manager Usmm – Norfolk, VA,
- Supervision of 25 person branch catering to approximately 300 patients.
- Support Branch Director in management, selection, traing and development of staff.
- Monitor budget and utilize operational resources and participate in care plan development.
- Overseeing of day to day operational activities.
- Coordination of care between patients, staff and physicians and educate patients and caregivers on diagnoses, treatment plans and wound or disease management.
- Conduct clinical training and orientation for newly hired staff.
- Facilitate implementation of customer service initiatives and provided training and guidance to staff to achieve patient care and service goals.
- Coordinate weekly work schedules for all employees.
- Interview applicants and made recommendations for new hires.
- Delegation of tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Introduce new departmental policies and oriented staff to facilitate adoption of changes.
- Collaborate with healthcare professionals to deliver high-quality patient care.
- Encourage high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Drive attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
- Evaluate quality index scores and key performance indicators to identify opportunities for improvement; devise and actualize strategies to improve patient care and operational workflows.
- Enforce compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA
02/2015 to 01/2017 Nurse Manager/Operations Manager Pruitthealth – Fayetteville, NC,
- Administered financial operations, including budget development, expenditure authorization, accounting, service rate pricing and financial reporting.
- Supported medical director in development and marketing of new healthcare services.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
11/2010 to 02/2015 Registered Nurse Clinical Coordinator Wellstar Health System – East Point, GA,
- Executed appropriate steps for patient treatment following careful review of physician medical regimen.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Imparted medical, operational and patient care knowledge to junior nurses to maximize performance and quality of team operations.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Maintained adequate unit supplies to meet expected patient demands.
- Administered oral, intramuscular and IV medications to patients and monitored responses.
- Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
- Used facility EMR system to update patient records, transmit prescriptions and transfer files.
- Answered patient questions and provided take-home materials for further information.
- Coordinated review, revision and creation of operational policies within emergency department.
- Conducted restraint audits according to organizational guidelines and generated reports for nursing leadership review and analysis.
- Facilitated patient flow during emergency situations, directing evacuations, admissions and transfers.
- Supervised ancillary staff, on-call nurses, including scheduling shifts, delegating assignments and monitoring quality of care.
- Delivered high-quality and compassionate treatment to all patients.
12/2004 to 02/2015 Registered Nurse, Emergency Department Hunt Regional Medical Center – City, STATE,
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Administered medications, tracked dosages and documented patient conditions.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
- Administered oral, intramuscular and IV medications to patients and monitored responses.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Helped nursing staff provide quality, competent patient care for diverse emergencies.
- Instructed patients, caregivers and families on diagnoses, treatment options and self-management to maintain continuity of care.
- Designed strategies to resolve nursing and patient satisfaction issues, improve response and patient care quality and propose plans to enhance quality and safety initiatives hospital-wide.
Expected in 04/2019 Bachelor of Science: Nursing
Western Governors University - Salt Lake City, UT
GPA:
Expected in 06/2004 Associate of Science: Nursing
Trinity Valley Community College - Kaufman, TX,
GPA:
- Registered Nurse in Texas License# 705432
- Certified in BLS, ACLS, PALS
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