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clinical manager resume example with 16+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Quality-focused healthcare professional with 15 years' hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals. Capable of reviewing health programs and handling administration and accounting work. Excellent verbal and written communication skills and first-rate abilities in calculating, recording and maintaining financial data.

Skills
  • Patient relations
  • Organizing staff schedules
  • Training and mentoring
  • Office procedures
  • Staff development
  • Staff supervision
  • Improving clinical quality outcomes
  • Medical procedure knowledge
  • Addressing questions and concerns
  • Supervisory experience
  • Nursing protocols
  • Compliance with regulatory guidelines
  • Patient Care and Education
  • Complying with regulatory guidelines
  • Meeting participation
Experience
01/2017 to Current Clinical Manager Usmm | Norfolk, VA,
  • Supervision of 25 person branch catering to approximately 300 patients.
  • Support Branch Director in management, selection, traing and development of staff.
  • Monitor budget and utilize operational resources and participate in care plan development.
  • Overseeing of day to day operational activities.
  • Coordination of care between patients, staff and physicians and educate patients and caregivers on diagnoses, treatment plans and wound or disease management.
  • Conduct clinical training and orientation for newly hired staff.
  • Facilitate implementation of customer service initiatives and provided training and guidance to staff to achieve patient care and service goals.
  • Coordinate weekly work schedules for all employees.
  • Interview applicants and made recommendations for new hires.
  • Delegation of tasks to each member of staff and oversaw task completion, offering assistance to promote success.
  • Introduce new departmental policies and oriented staff to facilitate adoption of changes.
  • Collaborate with healthcare professionals to deliver high-quality patient care.
  • Encourage high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Drive attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
  • Evaluate quality index scores and key performance indicators to identify opportunities for improvement; devise and actualize strategies to improve patient care and operational workflows.
  • Enforce compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA
02/2015 to 01/2017 Nurse Manager/Operations Manager Pruitthealth | Fayetteville, NC,
  • Administered financial operations, including budget development, expenditure authorization, accounting, service rate pricing and financial reporting.
  • Supported medical director in development and marketing of new healthcare services.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
11/2010 to 02/2015 Registered Nurse Clinical Coordinator Wellstar Health System | East Point, GA,
  • Executed appropriate steps for patient treatment following careful review of physician medical regimen.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Imparted medical, operational and patient care knowledge to junior nurses to maximize performance and quality of team operations.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Maintained adequate unit supplies to meet expected patient demands.
  • Administered oral, intramuscular and IV medications to patients and monitored responses.
  • Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
  • Used facility EMR system to update patient records, transmit prescriptions and transfer files.
  • Answered patient questions and provided take-home materials for further information.
  • Coordinated review, revision and creation of operational policies within emergency department.
  • Conducted restraint audits according to organizational guidelines and generated reports for nursing leadership review and analysis.
  • Facilitated patient flow during emergency situations, directing evacuations, admissions and transfers.
  • Supervised ancillary staff, on-call nurses, including scheduling shifts, delegating assignments and monitoring quality of care.
  • Delivered high-quality and compassionate treatment to all patients.
12/2004 to 02/2015 Registered Nurse, Emergency Department Hunt Regional Medical Center | City, STATE,
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Administered medications, tracked dosages and documented patient conditions.
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
  • Administered oral, intramuscular and IV medications to patients and monitored responses.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Helped nursing staff provide quality, competent patient care for diverse emergencies.
  • Instructed patients, caregivers and families on diagnoses, treatment options and self-management to maintain continuity of care.
  • Designed strategies to resolve nursing and patient satisfaction issues, improve response and patient care quality and propose plans to enhance quality and safety initiatives hospital-wide.
Education and Training
Expected in 04/2019 to to Bachelor of Science | Nursing Western Governors University, Salt Lake City, UT GPA:
Expected in 06/2004 to to Associate of Science | Nursing Trinity Valley Community College, Kaufman, TX, GPA:
Certifications
  • Registered Nurse in Texas License# 705432
  • Certified in BLS, ACLS, PALS

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Resume Overview

School Attended

  • Western Governors University
  • Trinity Valley Community College

Job Titles Held:

  • Clinical Manager
  • Nurse Manager/Operations Manager
  • Registered Nurse Clinical Coordinator
  • Registered Nurse, Emergency Department

Degrees

  • Bachelor of Science
  • Associate of Science

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