Quality-focused healthcare professional with 15 years' hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals. Capable of reviewing health programs and handling administration and accounting work. Excellent verbal and written communication skills and first-rate abilities in calculating, recording and maintaining financial data.
Skills
Patient relations
Organizing staff schedules
Training and mentoring
Office procedures
Staff development
Staff supervision
Improving clinical quality outcomes
Medical procedure knowledge
Addressing questions and concerns
Supervisory experience
Nursing protocols
Compliance with regulatory guidelines
Patient Care and Education
Complying with regulatory guidelines
Meeting participation
Experience
01/2017 to Current
Clinical ManagerUsmm – Norfolk, VA,
Supervision of 25 person branch catering to approximately 300 patients.
Support Branch Director in management, selection, traing and development of staff.
Monitor budget and utilize operational resources and participate in care plan development.
Overseeing of day to day operational activities.
Coordination of care between patients, staff and physicians and educate patients and caregivers on diagnoses, treatment plans and wound or disease management.
Conduct clinical training and orientation for newly hired staff.
Facilitate implementation of customer service initiatives and provided training and guidance to staff to achieve patient care and service goals.
Coordinate weekly work schedules for all employees.
Interview applicants and made recommendations for new hires.
Delegation of tasks to each member of staff and oversaw task completion, offering assistance to promote success.
Introduce new departmental policies and oriented staff to facilitate adoption of changes.
Collaborate with healthcare professionals to deliver high-quality patient care.
Encourage high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Drive attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
Evaluate quality index scores and key performance indicators to identify opportunities for improvement; devise and actualize strategies to improve patient care and operational workflows.
Enforce compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA
Administered financial operations, including budget development, expenditure authorization, accounting, service rate pricing and financial reporting.
Supported medical director in development and marketing of new healthcare services.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Inspected production areas to identify and correct unsafe or unauthorized practices.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
Conferred with subordinate managers each day to assess needs and optimize activities.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
11/2010 to 02/2015
Registered Nurse Clinical CoordinatorWellstar Health System – East Point, GA,
Executed appropriate steps for patient treatment following careful review of physician medical regimen.
Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Imparted medical, operational and patient care knowledge to junior nurses to maximize performance and quality of team operations.
Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Maintained adequate unit supplies to meet expected patient demands.
Administered oral, intramuscular and IV medications to patients and monitored responses.
Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
Used facility EMR system to update patient records, transmit prescriptions and transfer files.
Answered patient questions and provided take-home materials for further information.
Coordinated review, revision and creation of operational policies within emergency department.
Conducted restraint audits according to organizational guidelines and generated reports for nursing leadership review and analysis.
Facilitated patient flow during emergency situations, directing evacuations, admissions and transfers.
Supervised ancillary staff, on-call nurses, including scheduling shifts, delegating assignments and monitoring quality of care.
Delivered high-quality and compassionate treatment to all patients.
12/2004 to 02/2015
Registered Nurse, Emergency DepartmentHunt Regional Medical Center – City, STATE,
Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
Administered medications, tracked dosages and documented patient conditions.
Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
Administered oral, intramuscular and IV medications to patients and monitored responses.
Trained and mentored new RNs on best practices, hospital policies and standards of care.
Helped nursing staff provide quality, competent patient care for diverse emergencies.
Instructed patients, caregivers and families on diagnoses, treatment options and self-management to maintain continuity of care.
Designed strategies to resolve nursing and patient satisfaction issues, improve response and patient care quality and propose plans to enhance quality and safety initiatives hospital-wide.
Education and Training
Expected in 04/2019
Bachelor of Science: Nursing Western Governors University - Salt Lake City, UT GPA:
Expected in 06/2004
Associate of Science: Nursing Trinity Valley Community College - Kaufman, TX, GPA:
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