clinical manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Observant Clinic Supervisor known for handling difficult situations with relative ease. Gifted professional overseeing wait times and finding ways to speed up patient flows. Quality-focused healthcare professional with 20 years' hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals.
Skills
Unit leadership
Meeting participation
Patient Health Education
Complying with regulatory guidelines
Quality control
Marketing
Quality Assurance Process Optimization
Improving clinical quality outcomes
Staff guidance
Training and mentoring
Staff development
Unit supervision
Organizing staff schedules
Medical procedure knowledge
Nursing protocols
Payroll administration
Patient Care
Compliance with regulatory guidelines
Education and Training
Trident Technical CollegeCharleston, SCExpected in 12/2002 ā āAssociate of Science:Nursing - GPA:
Aspen UniversityDenver, COExpected in 11/2015 ā āMaster of Science:Nursing Administration - GPA:
Certifications
TNCC
ENPC
PALS
ACLS
BLS
NIHSS
Experience
Adventist Healthcare - Clinical Manager Odenton, MD, 06/2015 - Current
Encourage high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Supervise 30 staff members and provided periodic performance evaluations.
Delegate tasks to each member of staff and oversaw task completion, offering assistance to promote success.
Employ active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
Collaborate with healthcare professionals to deliver high-quality patient care.
Oversee daily activities and interactions with patients.
Manage clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
Coordinate weekly work schedules for department employees.
Enforce compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA and CLIA.
Develope and initiate departmental goals, standards of performance, policies and procedures.
Manage overall operation of nursing services and patient care by handling financial management, quality assurance, patient care, safety risk management and facility maintenance.
Grifols Inc. - Registered Nurse Chula Vista, CA, 08/2003 - 06/2015
Monitored and managed various treatment and care interventions.
Updated physicians on patient test results and assisted in developing care plans.
Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
Administered medications, tracked dosages and documented patient conditions.
Treated patients suffering from chronic and acute medical concerns, including asthma, seizure disorders and pneumonia.
Trained and mentored new RNs on best practices, hospital policies and standards of care.
Oversaw patient admission and discharge processes to coordinate related paperwork.
Prioritized nursing tasks and assignments and accurately reported patient status.
Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
Improved patient outcomes and quality of care by determining and suggesting changes to processes.
Acted as patient advocate and implemented total patient care through team nursing process.
Facilitated patient flow during emergency situations, directing evacuations, admissions and transfers.
Worked with management to identify and implement initiatives to increase nursing staff retention, morale and satisfaction.
Coordinated and managed care for patients undergoing myocardial infarction screening and anticoagulation therapies.
Developed and maintained quality care systems and standards and implemented medical protocols and guidelines.
Prepared for HIPAA and Joint Commission reviews, making required brochures and pamphlets available to patients in clinics.
Initiated review, revision and creation of operational policies within emergency department.
Dignity Health - Emergency Department Technician Redwood City, CA, 12/1989 - 08/2003
Helped nursing staff provide quality, competent patient care for diverse emergencies.
Monitored patients for signs of distress or decompensation and alerted staff of emergency situations.
Worked alongside doctors and nurses to provide supplies, instruments and equipment for procedures.
Tracked patients' vital signs, treated wounds and collected samples to free up nurses and physicians for more advanced work.
Assisted with fitting patients for casts, crutches and other medical devices.
Prioritized care based on clinician orders and current patient symptoms to optimize resource utilization.
Assisted with CPR and airway clearing procedures during emergencies.
Took patients' vital signs, collected medical specimens and updated information in patient charts.
Responded to cardiac monitor alarms and other codes requiring immediate response.
Monitored patients' condition and reported changes in status or acuity to nurses.
Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
Applied and educated patients on orthopedic devices like crutch walking.
Maintained appropriate inventory levels and replenished treatment areas.
Adhered to local, state and federal guidelines and accrediting agency regulations.
Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
Accomplishments
Received "Daisy Award" in 2015.
Consistently maintained high customer satisfaction ratings.
Recognized as Employee of the Year for outstanding performance and team contributions.
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