clinical manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Multitasking Clinic Supervisor with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents with high degree of professionalism and ethical conduct. Enthusiastic professional fostering positive relationships between staff members and patients. Patient-focused, with more than 9 years of experience and success in delivering outstanding care to all patients. Managing staff members and services in a clinical setting. Compassionate and industrious with excellent interpersonal and organizational skills. Dedicated to adhering to quality standards for patients and staff. Talented at supervising, mentoring and preparing staff evaluations and administrative reports for 17 personnel.

  • Healthcare Administration
  • Team Leadership
  • Patient Care
  • Scheduling
  • Patient Relations
  • Medical Practice Management
  • Employee Issue Resolution
  • Staff Management
  • Clinical Safety
  • Emergency Situational Awareness
  • Patient Relationship Management
  • Training Program Implementation
  • Patient Health Education
Work History
Clinical Manager, 01/2012 - Current
Adventist Healthcare Washington, DC,
  • Provide ongoing case management to all patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Managed 17 employees with various personalities and from different cultures for large 11-physician practice.
  • Communicated with patients, asked appropriate questions and employed active listening to determine best care.
  • Developed, implemented, revised and evaluated policies and procedures.
  • Implement new policies and educate staff on changes.
  • Handled job duties for staff members which were unavailable or out of office.
  • Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
  • Regularly evaluated employee performance and provided feedback.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Facilitate hiring of qualified Clinical personnel by interview applicants and making recommendations for employment.
  • Reviewed operational policies and recommended solutions and change to medical director.
  • Created work schedules for 17 employees and oversaw functioning of specific Clinical department.
  • Managed daily operations of 17-person clinic supporting approximately 600 patients per week.
  • Selected, promoted and terminated staff members.
  • Developed and adjusted work schedules for Clinical staff.
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Monitored Clinical phone calls and scheduled appointments.
  • Recommended ways to reduce overhead and cut printing costs, effectively saving practice $.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Identified Clinical staff training needs and devised training programs to close gaps.
  • Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help medical assistants improve understanding of medical equipment and care best practices.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Certified Nursing Assistant, 04/2011 - 01/2012
Rush University Medical Center Chicago, IL,
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Cared for average of 5-8 patients per shift in Memory Care facility, delivering high-quality, efficient support to meet all needs.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Supervising RNs informed of changes.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Home Health Aide, 02/2009 - 10/2011
Archcare Tarrytown, NY,
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Traveled to clients' homes to provide healthcare services and promote continuity of care.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Maintained clean, safe and well-organized patient environment.
  • Administered medication as directed by physician.
  • Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted clients by performing laundry, meal preparation and other tasks.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Provided direct personal care and administrative services to clients.
  • Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
  • Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Provided transportation, managing and scheduling appointments.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Supervised daily activities and provided assistance when needed.
Associate of Arts: Primary Education, Expected in
Brevard Community College - Cocoa, FL,
Status -
: Certified Nursing Assistant, Expected in 12/2010
Prometrix, FLState - Melbourne, FL,
Status -

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Resume Overview

School Attended

  • Brevard Community College
  • Prometrix, FLState

Job Titles Held:

  • Clinical Manager
  • Certified Nursing Assistant
  • Home Health Aide


  • Associate of Arts

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