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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Work History
Clinical Manager, 04/2019 to 10/2019
Aerie Pharmaceuticals, Inc.Detroit, MI,
  • Regularly evaluated employee performance and provided feedback.
  • Facilitate hiring of qualified [Department Name] personnel by interview applicants and making recommendations for employment.
  • Developed and adjusted work schedules for [Type] staff.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Communicated with patients, asked appropriate questions and employed active listening to determine best care.
  • Provide ongoing case management to all patients to ensure implementation of appropriate treatment plan, adherence to quality model and utilization of services needed to achieve optimal outcomes.
  • Identified nurses' and staff training needs and devised training programs to close gaps.
  • Implement new policies and educate staff on changes.
  • Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Handled job duties for staff members which were unavailable or out of office.
  • Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Cared for patients in 14 bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
  • Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
  • Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
  • Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
  • Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Oversaw delivery of care for all patients on 14-bed medical-surgical unit, providing direct care to up to 14 patients, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians and unit clerks.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Updated patient charts using MUMMS with data such as medications to keep records current and support accurate treatments.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
  • Changed out tracheostomies and catheters regularly to prevent infection or other problems.
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to up to 7 patients daily.
  • Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
  • Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Managed quality care for patients with varied conditions, including heart failure, end-stage renal disease and coronary artery disease.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Motivated nursing staff to pursue advanced training and collaborated with unit leaders to identify skill needs.
Staff Development, 06/2010 to 02/2014
Rwj BarnabasNewark, NJ,
  • Managed new employee orientation training process for more than 30 employees each year.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Delivered new employee onboarding and training sessions via [Software] and [System].
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Assessed skill gaps for employees in nursing department and developed training courses to meet identified needs.
  • Assessed skill gaps for employees in nursing department and developed training courses to meet identified needs.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Coordinated and prioritized required training courses for nurses and CNAs.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
Registered Nurse, 01/1990 to 06/2006
Chrisitana Care Health SystemCity, STATE,
  • Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit to achieve optimal outcomes.
  • Cared for patients in 40-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
  • Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
  • Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
  • Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Maintained highest levels of patient satisfaction, generating referrals to maintain productivity levels for physical rehabilitation unit.
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
  • Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
  • Investigated and resolved issues affecting hospital operations and patient care, including power or system outages, patient or family grievances, security issues and employee issues.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Administered [Type] testing and sent results to physician to create focused treatment plans, adjust treatment and [Action].
  • Updated patient charts using with data such as medications to keep records current and support accurate treatments.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Changed out tracheostomies and catheters regularly to prevent infection or other problems.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
  • Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Organized and managed care of patients undergoing various therapies and procedures, including OT, Speech and PT, x-ray, CT scan MRI
  • Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
  • Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
  • Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Managed quality care for patients with varied conditions, including heart failure, end-stage renal disease and coronary artery disease.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
Professional Summary

Organized Hospice Clinical Manager with high degree of professionalism and ethical conduct. Enthusiastic professional fostering positive relationships between staff members and patients.

Skills
  • Patient service
Education
High School Diploma: , Expected in 06/1967
Tower Hill School - Wilmington, DE,
GPA:
Bachelor of Arts: French, Spanish, Religion, Expected in 05/1971
Randolph-MaconWomen's College - Lynchburg, VA,
GPA:
Associate of Science: Nursing, Expected in 12/1989
Delaware Technical And Community College - Newark, DE
GPA:

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Resume Overview

School Attended

  • Tower Hill School
  • Randolph-MaconWomen's College
  • Delaware Technical And Community College

Job Titles Held:

  • Clinical Manager
  • Staff Development
  • Registered Nurse

Degrees

  • High School Diploma
  • Bachelor of Arts
  • Associate of Science

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