Clinical Manager resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Quality-focused healthcare professional with 29 years hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Well organized and hardworking with excellent communication and planning skills. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals.

  • Clinical education
  • Unit supervision
  • Complying with regulatory guidelines
  • Patient Care
  • Training and mentoring
  • Unit leadership
  • Patient relations
  • Organizing staff schedules
  • Patient engagement
  • Meeting participation
  • Staff development
  • Addressing questions and concerns
Education and Training
Medix School Towson, MD, Expected in Certification : Medical Assisting - GPA :
ATI Training Laurel, MD, Expected in Certification : Management Training - GPA :
Delone Catholic High School McSherrystown, PA, Expected in High School Diploma : - GPA :
Aerie Pharmaceuticals, Inc. - Clinical Manager
Los Angeles, CA, 07/2018 - Current
  • Oversee clinical operations and procedures while remaining current of federal and state regulations to ensure organization processes were fully compliant with new healthcare law requirements.
  • Spearhead clinical training and onboarding for newly hired staff and university students.
  • Enforce compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA and CLIA.
  • Introduce new departmental policies and oriented staff to facilitate adoption of changes.
  • Interview, evaluate and screen potential new staff members.
  • Create onboarding program for new staff members, training in customer service and billing procedures.
  • Train staff nurses in medical office procedures to standardize quality of care.
  • Employ active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
  • Encourage high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Delegate tasks to each member of staff and oversaw task completion, offering assistance to promote success.
  • Supervise 12-person clinic catering to approximately 160 patients per day.
  • Work closely with site manager to maintain day-to-day operations.
  • Recruit and hired intelligent clinical staff to bolster skills set of already talented team.
  • Lead and motivate 12 employees through supervision, training and coaching on duties and daily operational activities.
  • Develop and maintain training materials and benefits packets for new hires.
  • Aid teammates with payroll processing and documentation.
  • Complete data entry and used ADP HRIS system.
  • Experience in Microsoft Word, Excel, and Publisher.
  • Experience in I-9 processing.
  • Create agendas and communication materials for team meetings.
Refresh Mental Health - Medical Assistant
Lake Orion, MI, 10/2014 - Current
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Assessed, documented and monitored vital signs for more than 40 patients per day.
  • Used Medical Mastermind software to process patient payments and update accounts.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Michael Barnett, M.D. - Medical Assistant/Front Desk Coordinator
City, STATE, 04/1992 - 10/2014
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Set up appointments for physician visits and procedures using calendar software.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Assessed, documented and monitored vital signs for more than 50 patients per day.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.

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Resume Overview

School Attended

  • Medix School
  • ATI Training
  • Delone Catholic High School

Job Titles Held:

  • Clinical Manager
  • Medical Assistant
  • Medical Assistant/Front Desk Coordinator


  • Certification
  • Certification
  • High School Diploma

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