clinical manager resume example with 20+ years of experience
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Priority-driven Clinic Supervisor proudly offering over 25 years' experience delegating tasks, resolving problems quickly and leading by example. Energetic professional committed to working hard to ensure that patients receive courteous service. Promoting proactive planning and organizational skills.
Energetic professional known for implementing procedures that lower overhead costs and increase productivity. Promoting proactive planning and organizational skills.
Quality-focused healthcare professional with 25 years' hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards.
Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals.
Outcomes-driven Clinical Supervisor focused on closing gaps in staff knowledge and skills, patient care and unit activities. Offering 25-year background to organization offering opportunities for advancement.
Focused on promoting highest standards of service when developing training programs, policies, and procedures. Balanced Clinical Manager with a background working in a clinical setting and managing daily activities. Strong knowledge of all medical procedures with expertise in medical terminology.
Easygoing and adept at preparing weekly staff schedules, scheduling appointments, and managing resources.
Talented in improving nurse and staff competencies, managing staff schedules and overseeing delivery of care to patients.
Observant Clinic Manager known for handling difficult situations with relative ease.
Gifted professional overseeing wait times and finding ways to speed up patient flows. Ready for a new position supporting patients and meeting individual needs. Collaborative Medical Practice Manager proudly offering experience resolving customer issues and handling insurance company disputes.
Quality-focused healthcare professional with hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals.
Energetic professional offering professionalism and strong collaboration skills. Ready for a new position involved in supporting patients and ensuring quality care. Outcomes-driven Clinical Supervisor focused on closing gaps in staff knowledge and skills, patient care and unit activities.
Accomplished in helping set high professional performance standards leading to delivery of high-quality services. Dedicated Clinical Manager experienced in complying with standard operating procedures and good clinical practices. Practiced problem-solver with strong attention to detail. Prepared to offer experience in the field and take on a fast-paced position. Well-organized and hardworking with excellent communication and planning skills.
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Amn Healthcare – Tampa, FL,
- Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA and OSHA.
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Developed and initiated departmental goals, standards of performance, policies and procedures.
- Liaised between patients and physicians, initiating discussions regarding care.
- Oversaw clinical operations and procedures while remaining current of federal and state regulations to ensure organization processes were fully compliant with new healthcare law requirements.
- Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
- Managed patient care and clinic services and handled financial management, quality assurance, safety and risk management and facility maintenance.
- Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues.
- Administered financial operations, budget development, expenditure authorization, accounting, service rate pricing and financial reporting.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Collaborated with healthcare professionals to deliver high-quality patient care.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
Seven Hills Foundation – Barre, MA,
- Maintained seamless daily operations for an assisted living residential community.
- Monitored employee adherence to occupational health and safety protocols.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions.
- Decreased workers' compensation claims by working closely with employees to promote safety.
- Onboarded new employees in time reporting and payroll systems.
- Processed rehires, transfers, terminations, garnishments and withholdings.
- Reported payroll utilizing internal software and administered employee benefits.
- Supervised proper processing of garnishments, offered child support and distributed wage assignments.
- Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses.
- Distributed expenditure, encumbrances, receipts and receivables according to schedules.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
Johns Hopkins University – Baltimore, MD,
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Increased customer base and market share by promoting product through diverse channels.
- Assisted in ongoing development of existing programs to promote growth of portfolio and increased revenue.
- Attracted, coached and retained high-performance team members, enabling elevation of responsibility, span of control and performance.
- Collaborated with key stakeholders to guarantee project outcomes met or exceeded expectations in terms of scope, timeliness and quality.
- Led and fostered culture of continuous improvement, employee engagement and open communications.
- Assigned work to employees based on project requirements and individual team member strengths.
- Motivated and supported field workers completing work to increase work quality and team productivity.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
- Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
- Managed operations in accordance with budget requirements.
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
- Optimized case and clinical management and recommended plans to improve safety and health programs.
- Oversaw clinic financial management, recruitment and human resources.
- Formulated and implemented testing and interpretation practices and procedures to maintain standards of care and quality assurance benchmarks.
- Performed audits of operational and financial areas to check compliance.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
- Certified Resident Manager with the State of Oklahoma
- Certified HIPAA Compliance Manager
- Certified Professional Healthcare Manager (CPHM)
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Resume Overview
School Attended
- American InterContinental University
- Southwest Missouri State University
Job Titles Held:
- Clinical Manager
- Assistant Residence Director
- Director of Operations
Degrees
- Bachelor of Arts
- Associate of Science
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