Veterinary technician with 14 years of industry experience, 10 years as a technician. Special interest and work experience within the fields of emergency, critical care, cardiology. I am currently a high level critical care nurse and clinical manager.
I am always looking to develop my skillset further in a challenging and progressive environment. My focus is on promoting and supporting the growth for my coworkers and staff while providing excellent patient care and client experience.
I have a passion for the continued growth, development, and enrichment of veterinary culture with an emphasis on elevating the nursing profession for all.
Manage specialty departments - Blood Bank, Cardiology, Avian & Exotics, Internal Medicine, Medical Oncology, Nutrition and Radiation Therapy. Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment. Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice. Implement new policies and educate staff on changes. Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage. Managed 50+ employees with various personalities and from different cultures for large 75-physician specialty practice. Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills. Developed and adjusted work schedules for clinical staff.
Supervising technicians and assistants. Encouraging teamwork and positivity through communication. Upholding and promoting all hospital policies and procedures. Acting as a point person for the technical department team members. Coaching employees on performance issues and participate in disciplinary actions. Participating in performance assessments and the development and execution of employee improvement plans. Maintaining the technical staff work schedule. Participating in the hiring process. Providing day-to-day oversight and on-going feedback to staff and managers through staff huddles, team meetings and individual meetings. Act as a liaison between technical staff, CSR team, doctors, clients, and management to promote effective communication in order to prevent and resolve concerns. Assisting in the management, delegation and prioritizing for all technical staff regarding the case flow of in-patients, out-patients, surgical patients and scheduled doctor and technician appointments.
Worked flexible hours; night, weekend, and holiday shifts. Experienced in assessing emergency situations quickly and accurately. Ability to take quick and appropriate action based on assessment. Anesthesia trained by veterinary anesthesiologists. Strong understanding of emergency room communications. Critical thinking and decision-making abilities. Good written and oral communication skills. Operated diagnostic equipment such as laboratory, radiographic, and ultrasound equipment. Assisted clients by phone regarding patient care. Administered anesthetics before surgery and monitored effects prior to surgery. Collected blood samples through venipuncture of the jugular, cephalic, femoral, saphenous access, and arterial samples. Intubated patients for procedures and during lifesaving intervention. Performed placement of nasal oxygen catheters, nasogastric tubes, and central line placement. Tended to patients with chronic illnesses. Participated in maintaining safe conditions within the facility and other related areas. Maintained clean, orderly, and well stocked environment. Promoted personal and co-worker safety. Provided pet owners with excellent customer service and compassionate care for their pets. Written drug protocols and assisted in creating clinical practice standards.
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