clinical manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Hardworking and self-motivated Behavior Specialist Consultant with strong analytical, leadership, and motivational skills. Excited to apply my Applied Behavior Analysis skills across industries and ready to help the Contact Center Team achieve Home Depot's goals in a supervisory position.

  • Motivational Team Leadership
  • Data Analysis
  • Performance Appraisal/Improvement
  • Data Visualization Analysisand Presentations
  • Microsoft Word, Excel, PowerPoint, Teams, Outlook, OneDrive
  • Functional understanding of Tableau and HRIS software
  • Issue and Conflict Resolution
  • Staff Management
  • Clear and Concise Communication
Work History
Clinical Manager, 08/2018 - 11/2022
Christiana Care Health System Camden, DE,
  • Directly organized and supervised day-to-day operations and activities of the school-based program.
  • Developed, implemented, revised and evaluated policies and procedures for school based program that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements. Educated staff on changes to policies.
  • Facilitate hiring of qualified personnel by interviewing applicants and making recommendations for employment. Delivered effective on boarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage, team agility and performance.
  • Regularly evaluated employee performance, provided feedback, and assigned tasks based upon experience and training.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Completed yearly performance appraisals of school based staff and identified areas/opportunities for professional development.
  • Developed and continuously analyzed data tracking of staff schedules to meet and exceed daily productivity requirement.
  • Extracted and interpreted trends or patterns in complex data sets to translate findings into actionable outcomes.
  • Documented effective and replicable methods for extracting data and organizing data sources.
  • Researched and resolved issues regarding integrity of data flow into databases.
  • Upheld security and confidentiality of documents and data within area of responsibility.
  • Used statistical methods to analyze data and generate useful reports.
  • Identified, developed, and implemented additional services that contributed to overall success of the program through skill building of staff in conflict resolution skills, increased program satisfaction rates and agency profitability.
  • Maintained client/family/school staff satisfaction with forward-thinking strategies focused on addressing needs and resolving concerns.
Clinical Coordinator, 04/2013 - 09/2018
Conmed Corporation Philadelphia, PA,
  • Participate in all grievance and fair hearings to present medical necessity based on data analysis.
  • Provided supervision for employees and reviewed productivity of staff.
  • Attend various meetings on regulations and compliance.
  • Analyzed staff availability to reduce staffing issues and decrease unemployment claims.
  • Assisted staff with problem resolution techniques and handled escalated client issues/concerns, retaining client/agency relationship.

Homebuilder Therapist, 11/2016 - 08/2018
The University Of Kansas Hospital Overland Park, KS,
  • Provided additional consulting services from 2/21-7/21
  • Gathered information about clients using observational techniques and motivational interviewing, case histories and other assessment methodologies.
  • Tracked progress according to goals for interventions.
  • Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans for improvement.
  • Recommended therapeutic action plans and treatments based on data from behavioral assessments.
  • Developed, directly implemented, and evaluated intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
  • Maintained neutrality when supporting clients despite difficult behavior.
  • Worked daily with families to find resolution to identified issue.
Call Center Representative, 06/2010 - 05/2012
Infocision Managment City, STATE,
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted customers by answering questions and responding to inquiries.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Oversaw team of agents focused on inbound calls.
  • Responded to team support questions quickly to maintain call center efficiency.
  • Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
Master of Science: Psychology Applied Behavior Analysis , Expected in 12/2015
Capella University - Minneapolis, MN
Status -
Bachelor of Science: Criminal Justice, Forensic Psychology, Expected in 08/2011
Kaplan University - Davenport, IA
Status -
  • Licensed Behavior Specialist

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Resume Overview

School Attended

  • Capella University
  • Kaplan University

Job Titles Held:

  • Clinical Manager
  • Clinical Coordinator
  • Homebuilder Therapist
  • Call Center Representative


  • Master of Science
  • Bachelor of Science

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