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clinical manager resume example with 19+ years of experience

Jessica
Claire
Certified Medical Assistant
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management, quality improvement and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Skills
  • Office Management
  • Google Docs
  • Complex Problem-Solving
  • Organizing Staff Schedules
  • Citrix
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Outlook
  • HIPAA Compliance
  • Clinical Data Collection
  • Clinical Quality Improvement
  • Allscripts Software Proficiency
Education
Allied Health Institute Havelock, NC, Expected in 03/2003 Certificate : Medical Assisting - GPA :
Certifications

Medication Technician, 2000

Certified Medical Assistant, 2003

North Carolina Infection Control for Outpatient Healthcare Setting, 2021

Medical Services Management, 2023

Work History
Cincinnati Children's Hospital Medical Center - Clinical Manager
KY, State, Morehead City, NC 07/2015 - 05/2022
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Supervised and managed daily activities of clinical team consisting of 10 physicians, nurses, and support staff.
  • Created weekly schedules for nurses, taking into account sick days and vacation time.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
Halifax Health - Certified Medical Assistant
Winter Park, FL, Morehead City, NC 06/2010 - 07/2015
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Scanned and uploaded medical records into electronic medical records system.
  • Input data into computer programs and filing systems.
  • Identified new methods to optimize medical records management.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Halifax Health - Certified Medical Assistant
Deland, FL, 04/2006 - 06/2011
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Taught patients about medications, procedures and care plan instructions.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Cared for wounds, provided treatments and assisted with procedures.
Halifax Health - Certified Medical Assistant
Gainesville, FL, 03/2003 - 04/2006
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Taught patients about medications, procedures and care plan instructions.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.

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Resume Overview

School Attended

  • Allied Health Institute

Job Titles Held:

  • Clinical Manager
  • Certified Medical Assistant
  • Certified Medical Assistant
  • Certified Medical Assistant

Degrees

  • Certificate

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