Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Observant and knowledgeable Hospice Clinical Manager known for handling difficult situations with relative ease. Gifted professional overseeing wait times and finding ways to speed up patient flows. Committed to fostering great relationships with patients and staff members. Ready for a new position involved in supporting patients, meeting individual needs, and ensuring quality care.

  • Interpersonal and written communication
  • Medication administration
  • Palliative care
  • Acute and rehabilitative care
  • IV drug therapy management
  • Geriatric treatment knowledge
  • Colostomy care familiarity
  • Medication and IV administration
  • Body mechanics knowledge
  • Staff Development and Precepting
  • Intake and discharge
  • Patient needs assessment
  • Patient relations
  • Census goals
  • Performance metrics
  • Schedule management
  • Staff supervision
  • Hospital coordination
  • Health information systems
  • Resource management
  • Well-trained in Microsoft
  • Well-trained in Home Care Home Base
  • Organizing staff schedules
  • Improving clinical quality outcomes
  • Office procedures
  • Patient engagement
  • Unit leadership
  • Hospice regulations knowledge
  • Compliance with regulatory guidelines
  • Supervisory experience
  • Staff development
  • Complying with regulatory guidelines
  • Staff guidance
  • Patient Care
  • Quality Assurance Process Optimization
  • Meeting participation
  • Quality control
  • Addressing questions and concerns
  • Marketing
  • Activity coordination
  • Patient Care and Education
  • Training and mentoring
  • Clinical education
  • Managing patient cases
02/2019 to Current Clinical Manager Elara Caring | Warsaw, IN,
  • Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Supervised 45-50 staff members and provided periodic performance evaluations.
  • Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
  • Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
  • Collaborated with healthcare professionals to deliver high-quality patient care.
  • Oversaw daily activities and interactions with patients.
  • Interviewed applicants and made recommendations for new hires.
  • Managed clinical operations and procedures, including enforcing adherence to federal and state regulations and healthcare law requirements.
  • Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
  • Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA and OSHA.
  • Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
  • Coordinated weekly work schedules for all department employees.
  • Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA and CLIA.
  • Developed and initiated departmental goals, standards of performance, policies and procedures.
  • Liaised between patients and physicians, initiating discussions regarding care.
  • Oversaw clinical operations and procedures while remaining current of federal and state regulations to ensure organization processes were fully compliant with new healthcare law requirements.
  • Provided clinical oversight for over 130 patients.
  • Managed overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
  • Facilitated implementation of customer service initiatives and provided training and guidance to staff to achieve patient care and service goals.
  • Introduced new departmental policies and oriented staff to facilitate adoption of changes.
  • Spearheaded clinical training and orientation for newly hired staff.
  • Educated patients and caregivers on diagnoses, treatment plans and wound or disease management.
  • Managed patient care and clinic services, including financial management, quality assurance, safety and risk management and facility maintenance.
  • Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues.
  • Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance.
  • Liaised between patients and physicians and educate patients and caregivers on diagnoses, treatment plans and wound or disease management.
  • Supported medical director in development and marketing of new healthcare services.
07/2017 to 12/2019 Clinical Resource Manager Catholic Health Initiative | Carroll, IA,
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Provided insight regarding job duties to optimize productivity.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Answered families questions and responded quickly to problems and complaints in person, on phone and by email.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Completed administration work and paperwork for over 35 clients.
  • Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options.
  • Gathered community resources and coordinated referrals to obtain services.
  • Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
  • Documented services and collected required data for evaluation.
  • Prepared all required treatment records and reports.
  • Communicated with relatives of patients about diagnoses and treatment programs.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Set up family meetings with guidance from physicians.
  • Provided education and support to patients' family members.
03/2016 to 07/2017 Registered Nurse Case Manager, Hospice Curo Health Services | Coeur D Alene, ID,
  • Collaborated with physicians on patient medications, medical needs and performance.
  • Developed patient care plans, including overall patient health assessments and evaluations.
  • Actively participated in family and patient planning processes.
  • Assessed and reviewed patients for discharge and planning, including integrating services for patients requiring home care, home infusion and durable medical equipment (DME).
  • Updated and maintained discharge plan of care with physician, members of healthcare team, patients, and families.
  • Collaborated in consults, patient care plans development, patient monitoring and evaluations.
  • Incorporated appropriate nursing methods to create individualized care plans.
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Participated in on-call rotations, delivering daily continuous quality care to patients.
  • Advocated for patients by identifying insurance coverage, communicating care preferences to practitioners and verifying interventions met patients' treatment goals.
  • Administered medications and treatment plans in accordance with physician orders.
  • Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
  • Arranged placement of admissions and transfers in accordance with clinical standards and guidelines.
  • Trained, guided and mentored home healthcare providers to ensure all objectives were met.
  • Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
  • Obtained recommendations for inpatient or outpatient level of care by discussing cases with physician advisor.
  • Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.
  • Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.
  • Created and applied tailored care plans that would meet each patient's individualized needs.
  • Utilized effective interpersonal, writing and active listening skills to build and cultivate positive relationships with patients, caregivers and physicians.
  • Planned hospice care for elderly and disabled patients.
  • Assisted terminally ill patients with personal care, including bathing, grooming and dressing.
  • Performed 20-25 patient assessments weekly.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
06/2015 to 12/2016 Charge Registered Nurse Spectrum Health | Detroit, MI,
  • Collaborated with physicians and nursing staff to deliver quality care.
  • Built and maintained excellent rapport with patients and loved ones.
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
  • Administered injections, medications and wound care according to needs.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Maintained comprehensive patient care plans and monitored staffs' implementation of physician's orders.
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
  • Answered patient questions and provided take-home materials for further information.
  • Treated patients by administering various types of medications and therapies.
  • Imparted medical, operational and patient care knowledge to junior nurses, supporting personal growth and enhancing professional development.
  • Assessed and assisted patients with diverse range and comorbid chronic diagnoses, including chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes, and sepsis.
  • Built and maintained strong working relationships between nursing department and other disciplines.
  • Coordinated and performed patient admissions, transfers and discharges.
  • Oversaw medication administration, monitored distribution and documented responses.
  • Educated patients, caregivers, and families on diagnoses, treatment and disease prevention.
  • Collaborated with multidisciplinary healthcare specialists to devise, implement, and modify plans of care defining patient outcome goals
  • Supported physicians and consultants with tests and procedures.
  • Organized and delegated tasks during rapid response and high-pressure code situations.
  • Trained and mentored new RNs on best practices, facility policies and standards of care.
  • Performed IV infusions, intramuscular injections, and oral subcutaneous.
  • Directed unit staff and promoted quality care for diverse patients.
  • Prioritized care and assessed needs through skilled triaging of incoming phone calls from hospitals and other referral sources.
  • Managed central lines, catheters and vascular access devices.
Education and Training
Expected in 05/2015 Associate of Applied Science | Roane State Community College, Harriman, TN GPA:
  • Registered Nurse-2015 Licensed to work in the US

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Resume Overview

School Attended

  • Roane State Community College

Job Titles Held:

  • Clinical Manager
  • Clinical Resource Manager
  • Registered Nurse Case Manager, Hospice
  • Charge Registered Nurse


  • Associate of Applied Science

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