clinical coordinator counselor practice manager account manager resume example with 18 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Senior Coordinator/Counselor and outstanding performer in resolving problems and improving customer satisfaction within the Employee Assistance Program Industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of Employee Assistance/Mental Health business. Recognized for assisting Human Resource Personnel with assisting their employee's job performance and creating productive work environments.

  • Case Management/Coordinator.
  • Mental Health Advocate-Licensed Professional Counselor.
  • Program/Staff Management.
  • Counseling.
  • Staff Training and Development.
  • Financial Reporting.
  • Office Operations.
  • Policy Development.
  • Budget Development.
  • Conflict Resolution.
  • Relationship and Team Building.
  • Public Speaking and Presentation Skills.
  • Cultural Awareness and Sensitivity.
  • Networking and Collaboration Strategies.
  • MS Office, Excel and PowerPoint.
  • Presentation Skills.
Work History
Clinical Coordinator/Counselor/Practice Manager/ Account Manager, 01/2002 - 01/2017
Mayer Hoffman Mccann P.C. Uniontown, OH,
  • Provided clinical/counseling services within an Employee Assistance Program (EAP) setting.
  • Conducted on-site Critical Incident Stress Debriefing.
  • Provided workplace conflict mediation services.
  • Performed Mental Health insurance treatment pre-authorizations for contracted companies.
  • Documented EAP activities and case management utilizing Expert software program.
  • Developed and taught classes, workshops and orientations.
  • Marketed new client companies.
  • Oversaw financial activities, including billing, payroll, and accounts payable and receivable for EAP.
  • Collected data and prepared annual reports on EAP utilization.
  • Ensured compliance with related federal, state and local regulations policies and procedures.
Medical Case Management Director, 01/2000 - 01/2001
  • Developed and implemented the medical case management process that included authorizations for services and care planning for claims managed by the MCO involving Ohio Workers’ Compensation injuries.
  • Directly supervised 33 Nurse Case Managers responsible for client authorizations for medical services throughout the State of Ohio.
  • Evaluated client care data to ensure that care was provided in accordance with established clinical guidelines and organizational standards.
  • Provided leadership, which included engagement, performance, management and evaluations of staff.
Director, 01/1997 - 01/1999
OHIO BUREAU OF WORKERS’ COMPENSATION, BWC, J. Leonard Camera Industrial Rehabilitation Center City, STATE,
  • Managed the daily operations of outpatient rehabilitation therapy services that included physical therapy, occupational therapy, health psychology and vocational services.
  • Managed a staff of 80 professional and support employees.
  • Realigned programs into distinct lines of business that included Work Conditioning, Work Hardening, Vocational Services and Pain Management.
  • Managed a $7.3M annual operating budget for the 12.41-acre campus that included, medical building, residence hall, cafeteria and industrial rehabilitation job simulation center.
  • Ensured compliance with all regulatory standards related to therapies in areas served and federal/state regulations in regard to building maintenance, food preparation e.g.
  • OSHA etc.
  • Established and implemented facility policy and procedures to meet CARF accreditation for the Rehabilitation Center.
  • Conducted and administered fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services and coordinating financial reporting.
  • Marketed service lines to physicians, insurance companies and to the public through office visits and public speaking engagements.
  • Note the Rehabilitation Center was closed in April of 2001 and purchased by The Ohio State University, which now utilizes the facility as the Martha Moorehouse Medical Complex.
: Dispute Resolution, Expected in 08/2008
Capital University Law School - Columbus, Ohio,
Status -
Masters of Education: Social Agency Counseling, Expected in 08/1993
University of Dayton - Dayton, OH
Status -
Bachelor of Science: Rehabilitation Psychology, Expected in 08/1977
The Ohio State University - ,
Status -
Past Accomplishments
Mental Health America of Franklin County, Pro Bono Facilitator for Schizophrenics Anonymous Support Groups. Awarded Support Group Volunteer of the Year in 2015. •The Ohio State University’s Moritz College of Law Volunteer Judge for the Lawrence Negotiation Competition and Moritz Mediation Competition. •American Bar Association’s Annual Regional Mediation Competition Volunteer Judge. •The Ohio State University School of Allied Medicine Senior Physical Therapy Class Guest Lecturer. •Motorsports Race Official/Marshall with Sports Car Club of America, United Sports Club Association, Sports Vintage Racing Association, Indy Car, Grand Am, American Lemans and Formula 1. [Type text]

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Resume Overview

School Attended

  • Capital University Law School
  • University of Dayton
  • The Ohio State University

Job Titles Held:

  • Clinical Coordinator/Counselor/Practice Manager/ Account Manager
  • Medical Case Management Director
  • Director


  • Masters of Education
  • Bachelor of Science

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