My goals are to elevate the company to higher standards. As an employee I look to hold myself and my coworkers accountable for getting work done efficiently and correctly. My intentions are to work my way up in the company and do everything to be the best employee/coworker possible. With me you will get a hard worker, a helpful coworker, someone who shows up on time, and someone who puts the companies needs as a priority.
Skills
Data transcription
Error identification
Meticulous attention to detail
Verifying data accuracy
Software troubleshooting
Data Integrity
Excellent communication skills
Customer relationship management
Resourceful
Data processing
Order processing
Strong problem solver
Strong interpersonal skills
Critical thinker
Project management
Experience
03/2021 to Current
Clinical, Clinical Data Entry ClerkDelta – Atlanta, GA,
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Identified and corrected data entry errors to prevent duplication across systems.
Reviewed and updated account information in company computer system.
Adhered to strict data confidentiality policies to prevent information leakage.
Proofread documents and edited materials to correct grammar and spelling mistakes.
Maintained quality levels above prescribed minimums to support team productivity.
Verified and logged deadlines in response to daily inquiries and requests.
Compiled, sorted and verified digital data against source documents.
Updated departmental standard operating procedures and database to accurately reflect current practices.
Identified, corrected and reported data entry errors.
Maintained confidentiality of client and staff personal details by adhering to all company regulations and requirements.
Used data input interface to transcribe information from physical source documents into databases.
Coordinated, scheduled and executed in-depth data entry projects.
01/2021 to 09/2021
Ramp Service AgentCoborn's – Moorhead, MN,
Loading/unloading and sorting freight and baggage requires physical strength and endurance while maintaining a steady pace.
Servicing the aircraft takes attention to detail and the ability to critically think.
Ensuring flights depart on time requires adapting to every situation as well as being thorough with following safety guidelines.
Deicing and security searches of aircraft require patience and the willingness to do the job properly to ensure the safety of passengers.
Operated conveyor belts, push-back tractors and aircraft tugs daily.
Connected electrical power units and service hoses to aircraft.
Managed Managed mechanical, cabin and cargo services for inbound and outbound flights.
Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
Protected customers' baggage from loss, theft and damage.
Used scanners to track parcel information, condition or receipt.
Protected furniture by disassembling easily damaged parts, detaching headboards from bed frames and securing loose or unstable components.
09/2012 to 12/2020
Junction — ManagerRailroad Junction Railroad – City, STATE,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Cross-trained in every store role to maximize operational knowledge.
08/2006 to 08/2012
Sandwich ArtistSUBWAY®Restaurants – City, STATE,
The position requires attention, fast pace, and social skills to run effectively.
Kept customer and food preparation areas clean and well-organized.
Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
Organized food preparation stations and regularly replenished supplies.
Stored food properly to prevent spoilage, cross-contamination and illnesses.
Delivered superior customer service focused on quality and meeting customer needs.
Completed opening, closing and shift change tasks by following company guidelines.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Answered guest questions, delivering most accurate and updated information available.
Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Education and Training
Expected in 12/2020 to to
Associate of Science: Computer Science Hagerstown Community College - Hagerstown, MD, GPA:
Websites, Portfolios, Profiles
http://linkedin.com/in/Jessica-Claire-6993b2203
Certifications
“Networking Foundations: Network Media LANs”
“Networking Foundations: IP Addressing”
“Learning IP Addressing”)
Also trained in systems Edetek, Rave EDC iMedidata, Oracle RDC Citrix, GCP, Citi ( Human Research), Essential's for Clinical Research Coordinators, and Cybersecurity
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