A motivated medical professional with 20 years’ experience in a clinic and hospital setting. Well versed in leading and managing multi-specialty clinics as well as clinical applications. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities.
Skills
Analytic, problem solving, delegating, and issue resolution.
Communication, presentation, interpersonal, and rapport-building.
Successfully juggle multiple issues and tasks at once; organize, prioritize and clearly communicate issue statuses.
Best Practices and Standards.
Supports, reviews and understands system options and specifications of applications and utilizes the specifications as applicable to make recommendations on use.
Data Management
Training & Development
Team Building
Microsoft Office, Excel, PowerPoint, Visio
Conflict Resolution
Critical Thinking
Experience
04/2017 to Current
Clinical Application AnalystMemorial Hermann – Houston, TX,
Application support knowledge and project related details including Go-Live project plans, status updates and project best practices as necessary.
Assists Epic staff to better understand SMH operational needs, validates workflows, builds, and configures based on Epic's Foundation System.
Attends and leads team meetings to discuss project related activities, issues, change, communications, updates, and implementation.
Collaborates with end users and provides resolutions to departmental obstacles, workflows, processes, and technical issues.
Demonstrates analytical, critical thinking, problem solving and conflict resolution skills.
Demonstrates Performance Improvement in Clinical Care/Outcomes. Continuously assessing and improving departmental performance.
In-depth understanding in multiple areas of hospital systems that include both clinical and business settings.
Participate in various IT projects as the subject matter expert.
Provide education and training for application end users by keeping them informed of new release features and changes that impact the operation.
Provide ongoing communication with users, managers, corporate directors and vendors to assure support and current initiatives.
Provides support and triages incidents and issues related to Epic application systems, applications and data. Maintains an up-to-date ticket queue in ServiceNow.
Develop and manages project plans while providing status updates to management.
Maintains quality-focused performance benchmarks and schedules when directing project teams.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
12/2013 to 04/2017
Physician Network SpecialistBerkshire Healthcare – North Adams, MA,
Acted as super user for the Practice Management, EHR, and Medfusion Patient Portal
Acted as IT point person for implementation, acquisition, customization, and issue resolution
Social media administrator
Assisted Blue Cross Blue Shield, Symphany, and IT with the QBPC Program
Trained physicians, nurse practitioners, clerical, and clinical staff on Allscripts EHR
Ensured that providers are following through with Meaningful Use, PQRS and Hedis measures pertaining to their specialty
Created & Implemented Policy & Procedures; Training & Development Manual
Assisted in the recruiting, hiring, orientation, training, development, and evaluation of physicians and staff
Acted as department intermediary in the areas of safety, environmental and infection control, codes and requirements of accreditation as well as regulatory agencies
Networked and marketed through health fairs, wellness programs and other community events.
Administered, maintained and supported network systems to provide consistent security, availability and performance.
Tested and troubleshot new versions of Allscripts Professional EHR and Practice Management software.
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