(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Diligent Clinical Informatics analyst enthusiastically pursuing a clinical application analyst role to utilize clinical process knowledge and a proven history of performance metrics evaluation demonstrated across 6 years as a clinical application analyst and 8 years in the healthcare industries of exceptional performance. Efficient and analytical with a passion for cultivating quality patient care.

  • Analyst, Forms, Microsoft Excel,
  • Programming, Training materials
  • Instruction, Meetings, MS Word,
  • PACS, Python, Scheduling, Phone
  • Basic, Customer support, Forms,
  • Insurance, Access, Microsoft
  • Word,
  • Personnel, Quality, SPSS, Training
  • Materials
  • Billing, Delivery, French, Java,
  • Excel,
  • MySQL, Policies, Real-time, SQL,
  • Training programs
  • Bi, Documentation, Image, Law,
  • Microsoft Excel, Nursing,
  • Processes,
  • Reporting, Statistics,
  • Troubleshooting
  • PowerPoint
  • Excel
  • Application implementation
  • Accounting, Features, Microsoft Excel, Personnel, Teaching
  • Administrative, Filling, Mail, Policies, Teacher
  • Go-live, Forms, Microsoft suite, Processes, Telephone
  • Analyst, fluent in French speaking and writing , PowerPoint, Computer, heavy Phone utilization
  • Basic, Image, MS, Programming, Training materials
  • Billing, Information security, Word, Programming, Training
  • Bi, Information systems, MS Word, Progress, Materials
  • Charts, Information technology, Microsoft, Python, Training
  • CMS, Instruction, Word, Quality, Programs
  • Com, Insurance, Microsoft Word, Real-time, Training programs
  • Content, Java, MySQL, Reporting, Troubleshooting
  • Customer service, Law, Network, Research, Web
  • Customer support, Marketing, Nursing, Retail, Server
  • Data mining, Materials, Object, Sales
  • Delivery, Medical Terminology, Oriented programming, Scheduling
  • Documentation, Meetings, Developer, SPSS
  • Email, Access, Organizational, SQL
  • English, Excel, PACS, Statistics
  • Customer education
  • Systems software
  • Product demonstrations
  • Product configuration
  • Technical support
  • Analytics
  • Database maintenance
Education and Training
Governor State University Chicago, IL, Expected in 05/2021 Master of Science : Healthcare Informatics - GPA :
Governor State University Chicago, IL, Expected in 2018 Bachelor of Science : Health Science - GPA :
Memorial Hermann - Clinical Application Analyst
Houston, TX, 03/2020 - 05/2021
  • Maintained and strengthened Eclinicalworks electronic health record system to meet changing needs.
  • Maintained quality-focused performance benchmarks and schedules when directing project teams.
  • Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
  • Explored new technologies and tools that quality assurance team could use for testing purposes.
  • Created, oversaw, and updated policies, information, standards, and guidelines on regular basis.
  • Investigated department processes and facilitated company becoming ISO9000-qualified.
  • Developed and managed project plans while providing status updates to management.
  • Crafted diagrams and flowcharts outlining logical operational steps.
  • Prepared and presented technical proposals for clients.
  • Launched EMR Software cloud solution by migrating to cloud servers to cloud system.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Memorial Hermann - Clinical Application Analyst
Houston, TX, 03/2013 - 09/2017
  • CLINICAL APPLICATION SPECIALYST INTERNSHIP, SOUTHLAND ORTHOPEDICS, Answered software and clinical application questions with detailed explanations and examples.
  • Trained healthcare staff to use and operate EClinicalWorks.
  • Designed training materials and reference guides for end-users.
  • Diagnosed and resolved system issues using various troubleshooting and testing methods.
  • Offered go-live support during critical activation period for smooth implementation.
  • Presented product functionality and features in non-complex terms to trainees.
  • Maximized product utilization at customer sites by encouraging personnel to try out solutions in real-time settings.
  • Planned and oversaw set-up process from installation to configuration.
  • Analyzed information systems and applications to identify specifications for implementation projects.
  • Collaborated with management in multiple departments to drive clinical process change initiatives.
  • Used informatics science todesign and implement health information technology applications, resolving clinical or health care administrative problems.
  • Utilized advanced knowledge of clinical processes and related technology to optimize company health information processes and procedures.
  • Answered phone and email messages quickly,assessing issues and detailing best techniques for resolution.
  • Trained healthcare staff to use and operate Medical technology.
  • Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
Bancroft - Healthcare Coordinator
Collingswood, NJ, 01/2010 - 06/2012
  • Documentation, Terminology, Personnel, Statistics Email, Medical Terminology, Policies, Teaching health reminders via telephone, mail and email.
  • Connected patients with referred doctors to provide specialized, high-quality care.
  • Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
  • Counseled patients on ongoing basis to assist with challenges.
  • Set up family meetings with guidance from physicians.
  • Provided education and support to patients' family members.
  • Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options.
  • Coordinate the process of patient admission and discharge including filling up forms, maintaining patient records.
  • Verify insurance information of all patients and handle the payments.
  • Maintain a healthy and cooperative relation with the patients and their relatives.
  • Report to the health service manager and give feedback on the progress of his/her daily duties.
  • Respond to emergency cases and attend the basic medical requirements.
  • Work in adherence to the organization's standards, practices and policies.
  • Work in collaboration with all the staff, members, visitors and patients.
  • Provide support to the medical staff including doctors, nurses and pathologists.
  • Give daily patient feedback to the doctor and nurses and update the patient charts.
  • Documented services and collected required data for evaluation.
  • Administered medication to patients according to strict schedules.
  • Assisted patient in navigating facilities to find specialty care units.
  • Followed organizational guidelines to assure compliance with HIPAA and patient confidentiality standards.
  • Processed meticulous documentation related to prior authorizations and insurance referrals.
  • Transcribed doctor's orders for patient medical history reports.
Additional Information
  • References available upon request
  • Created highly effective from Eclinicalworks EMR transition to the Meditech EMR that significantly impacted efficiency and improved operations.
  • Recognized as Employee of the lead for outstanding performance and team contributions.
Activities and Honors
  • Member of the Honor Student
  • Member of the Honor Society

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School Attended

  • Governor State University
  • Governor State University

Job Titles Held:

  • Clinical Application Analyst
  • Clinical Application Analyst
  • Healthcare Coordinator


  • Master of Science
  • Bachelor of Science

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