client services supervisor resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced and goal-driven Healthcare Administration professional providing quality performance in customer support supervisory roles. Well-versed in recruiting, hiring, onboarding, and managing employees to provide exceptional care. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative position in a healthcare setting that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals. In a transitional period and also open to opportunities that aren't directly related to the healthcare realm but that still relates to the Customer Service/Administrative field.

  • Work Task Prioritization
  • Product Location
  • Customer Relations
  • Team Management and Supervision
  • Decision Making
  • Recruitment and Hiring
  • Complex Problem Solving
  • Handling Customer Complaints
  • Documentation and Recordkeeping
  • Fitting Room Oversight
  • Microsoft Office Suite
  • Regulatory Compliance
  • Schedule Coordination
  • Payroll Administration
  • Attention to Detail
Work History
09/2020 to 12/2021 Client Services Supervisor City Of San Antonio, Tx | , ,
  • As a CSS I was a customer service champion that is responsible for fostering and maintaining relationships with patients, patient families, field staff, referral sources and other key stakeholders. I managed caregiver schedules, matching qualified clinicians with local families that align with their skillset, background, interests, availability, etc.
  • I primarily am responsible for management of the recruitment, hiring, staffing and scheduling of caregivers that meet the patient’s needs
  • Responsible for collaborating with the clinical team, operations and executive leadership in performance management of the field staff., Maintains a current awareness of the abilities and limitations of each field/external staff member
  • Demonstrates a thorough knowledge and adherence to company policies and procedures
  • Maintains an active involvement in issues of cost containment; effectively utilizes nurses when assigning cases
  • Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions
  • Demonstrates an active and positive role in evaluating staff performance
  • Maintains an excellent rapport with patients and caregivers and effectively promotes harmonious interpersonal relationships
  • Assist in provision of orientation and training for new staff members
  • Coordinates staffing needs according to branch location guidelines
  • Manage and maintain staffing schedule according to branch location guidelines
  • Coordinate orientation and training scheduling
  • Coordinate work schedules by allocating employees in shifts and positions
  • Coordinate shift back-fill activities in the event of caregiver tardiness or absences
  • Be primary point of contact with patient family regarding staffing schedules
  • Participates in location recruiting activities including identifying, scheduling, and interviewing potential candidates
  • On Call Rotation Required- I provided for 24/7 On Call Support to field staff and patient/patient families.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
02/2020 to 08/2020 Deli/Bakery Associate Busch's, Inc. | , ,
  • Delivered excellent customer service and fresh foods daily
  • After 4 months of working at Walmart I received Employee of the Month for my hard work, dedication and improving the efficiency of our department
  • Collaborating with other employees to achieve a 20% decrease in waste expenses by actively marking down / CVP items in our department
  • Performed leadership skills by managing the deli/bakery services independently on night shifts
  • Consistently cleaned, organized, and kept work environment maintained to keep consumer’s engaged.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
04/2020 to 08/2020 Cashier/Sales Associate Gpm Investments | , ,
  • Increased sales by merchandised clothing and accessory items throughout the entire store to provide customers with on trend / in season items and added attentive care/support to customers to provide a top experience
  • Regularly collaborating with other team associates as well as individually to effectively complete tasks
  • Managed displaying products in an organized and intriguing format to exceed customer demands in a timely manner
  • Achieved bringing in one of the highest amounts of credit card applications to meet job daily objective by promoting and actively voicing benefits to clients
  • Generated transactions such as distributing money and processing/completing refunds and exchanges vigorously to maintain customer satisfaction and efficiently to keep the flow of traffic.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
08/2016 to 05/2020 Customer Service Representative Mercantile Bank Corporation | , ,
  • Handled multiple tasks ranging from answering calls, cleaning work environment, preparing food, and customer support to sustain and enhance company goals and objectives
  • Consistently inputting client data such as name, phone numbers, address, and payment methods in a confidential manner
  • Effectively to attain sales goals by building consumer’s satisfaction through consistent and positive attitude behaviors per interaction when placing/taking orders
  • Passionately analyzing special request orders to achieve customer fulfillment by paying attention to detail on screens/labels.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
Expected in 05/2020 BACHELOR OF SCIENCE | Healthcare Administration Fayetteville State University, Fayetteville, NC GPA:

Cum Laude Dean’s and Chancellor’s List All Semesters (2018-2020)

Expected in 05/2018 HIGH SCHOOL DIPLOMA | General Studies Cumberland International Early College High School, Fayetteville, NC GPA:

Summa Cum Laude

  • Member of Spanish Honor's Society
  • Completed 1 year of FSU AFROTC
Diagnosis Coding: Using the ICD-10-CM (Jan 18) Certificate of Completion Feb. 2020 HIPAA & Privacy Act Training Certificate of Completion Jan. 2020

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Resume Overview

School Attended

  • Fayetteville State University
  • Cumberland International Early College High School

Job Titles Held:

  • Client Services Supervisor
  • Deli/Bakery Associate
  • Cashier/Sales Associate
  • Customer Service Representative



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