Client Services Supervisor Resume Example Chastain Veterinary Medical Group

CLIENT SERVICES SUPERVISOR

Professional Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Compassionate, caring and comfortable working with people of all backgrounds. Proven skills in communication, multitasking, and relationship building. Seeking a challenging new role with room for advancement.

Skills

Microsoft Office
Training and Development
Team leadership
Customer expectations management
Motivated team player
Strong conflict resolution skills
Skilled problem solver
Planning and organization
Goal-oriented
Exceptional time management skills
Quick learner
Excellent work ethic
Employee relations
Strong interpersonal skills
Active listening skills
Accounting, Office
Administrative, Payroll
Budgets, Policies
Cash register, Problem solver

Closing, Psychology
Strong interpersonal skills, Quick learner
Interpersonal Skills, Recording
Conflict resolution, Research
Making copies, Sales
Counseling I, Scheduling
Client, Store merchandising
Customer relations, Team player
Customer service, Phone
Data collection, Time management
Data entry
Documentation
Email
Employee relations
Faxes
Inventory
Team leadership
Listening
Mentor
Mail
Microsoft Office

Work History

Client Services Supervisor, 05/2019 to Current
Chastain Veterinary Medical Group – McKinney, TX

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
Kept reception area clean and neat to give visitors positive first impression.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Received and routed business correspondence to correct departments and staff members.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Operated multi-line telephone system to independently handle over [Number] calls each day.
Provided clerical support to [Number] company employees by copying, faxing and filing documents.
Collected [Product or Service] payments from clients and updated account balances.
Scheduled office meetings and client appointments for team of [Number] professional [Job titles].
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Balanced [Job title] availability, customer schedules and maximum load levels when scheduling appointments.
Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
Kept records in [Software] to maintain [Type] data by entering and updating information.
Entered daily data in computer systems and documented office activities.
Acted as first point of contact and set appointments for prospective clients.
Offered appointment information updates and rescheduling to guests.
Corresponded with clients through email, telephone or postal mail.
Resolved customer problems and complaints by [Action].
Researched issues and took appropriate action to ensure speedy resolution.
Ensured that clients received outstanding service to not only maintain but to extend relationships for future business opportunities.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Performed duties and provided service in accordance with established operating procedures and company policies.
Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Supervised daily operations and sales functions to ensure maximization of revenue, customer satisfaction and employee productivity,
Developed new employees and on-going performance assessment of current employees.
Organized daily workflow and ensured appropriate staffing to provide optimal service.

Shift Manager, 06/2017 to 03/2019
CVS Health Corporation – Celina, TX

Earned management trust by serving as key holder, responsibly opening and closing store.
Kept employees operating productively and working on task to meet business and customer needs.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Worked with the management team to implement the proper division of responsibilities.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Mentor new sales associates to contribute to the store's positive culture.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Communicated with vendors regarding back order availability, future inventory and special orders.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Office Associate, 09/2016 to 05/2017
Sears – Denton, TX

Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
Used various methods of data collection to research and record data successfully.
Managed daily office operations, including client account, supply, inventory and records management.
Processed client payrolls and payroll corrections.
Coordinated calendars and schedules for management team.
Entered and sorted data accurately after establishing data entry priorities and procedures.
Indexed, cataloged and stored physical records.

Office Assistant, 06/2015 to 08/2016
Bill Joplin's Air Conditioning and Heating – McKinney, TX

Oversaw the automated tracking and documentation of data, client correspondence and office operations.
Answered and managed incoming and outgoing calls while recording accurate messages.
Increased customer service success rates by quickly resolving issues.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Assisted various departments with accounting and payroll responsibilities.

Education

Bachelor of Arts: Psychology, CounselingUniversity Of North Texas - Denton, TX
GPA: 3.2

Coursework in Adult Development & Aging, Developmental Psychology, Interpersonal Skills, Personality, Multicultural Psychology, Social Psychology, Principles of Counseling I & II, and Diversity Awareness

Dean's List: Fall 2017

President's List: Summer 2018

Resume Overview

Companies Worked For:

Chastain Veterinary Medical Group
CVS Health Corporation
Sears
Bill Joplin's Air Conditioning and Heating

School Attended

University Of North Texas

Job Titles Held:

Client Services Supervisor
Shift Manager
Office Associate
Office Assistant

Degrees

Bachelor of Arts : Psychology, Counseling
Coursework in Adult Development & Aging, Developmental Psychology, Interpersonal Skills, Personality, Multicultural Psychology, Social Psychology, Principles of Counseling I & II, and Diversity Awareness

Client Services Supervisor Resume Example

Resume Score: 80%

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