Client Services Supervisor Resume Example
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CLIENT SERVICES SUPERVISOR
Professional Summary
Experienced Customer Service professional bringing 15+ years of quality performance in related roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Skills
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Work History
Client Services Supervisor, 11/2018 to 12/2019
Canon Solutions America – Rochester , NY
Canon Solutions America – Rochester , NY
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained office and waiting room so common areas were clean and tidy at all times.
- Entered data from pet records and office visits into computer system using Avimark.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Scheduled annual checkup appointments, consultations and surgery visits for various animals.
- Completed and filed financial documentation for accounting purposes.
- Kept detailed records of office inventories and place orders for more supplies.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Organized patient files and streamlined operations to improve efficiency.
- Managed financial documentations such as expense reports and invoices.
- Completed skilled administrative work to support all office staff and operational requirements.
- Set the schedule for 7 other receptionist
- Worked with management to create and build a call center to help better serve our clients and staff members
- Reserched and implemented ways to help our hospital transition to being paperless.
- Directed and attended staff meetings to update any changes or handle any staff/patient concerns
Receptionist/ Tech Assistant , 06/2014 to 12/2016
Compass Group Usa Inc – Wilmington , DE
Compass Group Usa Inc – Wilmington , DE
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Assisted the veterinarian in performing basic exams and tests for all species of patients.
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Followed all pet care instructions, including dietary needs and medication regimens.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained office and waiting room so common areas were clean and tidy at all times.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Scheduled annual checkup appointments, consultations and surgery visits for various animals.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Assistant Director, 09/2008 to 03/2012
Treehouse Kids Club – City , STATE
Treehouse Kids Club – City , STATE
- Met with parents about daily activities, positive developments and issues.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept notes of behavior issues, food served and medications administered to children.
- Planned and managed learning-focused, imaginative and play-oriented activities for children.
- Updated and maintained all employee's and children's files.
- Managed opening and closing procedures of the facility.
- Answered phones, collected tuition and prepared daily reports.
- Supervised staff, created lesson plans, and monitored child-to-teacher ratios for closing.
- Assisted in maintain good relationships with parents, keeping a clean environment.
- Managed day to day office task, all communication with emails and phone calls.
- Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
- Managed safety and security of all children under care.
Supervisor of After School Program, 04/2004 to 07/2007
Buttercup House – City , STATE
Buttercup House – City , STATE
- Monitored student attendance by collecting attendance rosters and overseeing attendance database.
- Prepared food and served meals and refreshments to children.
- Observed and monitored children's play activities to promote healthy, safe environment.
- Organized and supervised games and recreational activities to promote physical, mental and social development in children.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Performed general housekeeping duties by washing tables and chairs, putting away chairs, and properly placing toys in cubbies.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Prepared after-school enrichment activities for children to encourage student participation, including field trips and outdoor activities.
- Managed opening and closing of the facility.
- Handled tuition and recorded all payments in organized efficiency.
- Recorded monthly fire drills, responded to all inquires, worked directly with parents or caregivers regarding new children and developmental concerns.
- Set up lesson materials, bulletin board displays and demonstrations.
- Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
Education
Some College (No Degree): Elementary EducationFrank Phillips College - City, State
High School Diploma: 05/2002
West Texas High School - City
West Texas High School - City
References
Katy Gilray
Hospital Manager for Sea Island Animal Hospital
(843)524-4551
Dr. Carmichael
Managing DVM for Sea Island Animal Hospital
(843)524-4551
Shannon Willis
Lead Technician for Sea Island Animal Hospital
(843)524-4551
Todd Henderson
Veterinarian and Owner of San Angelo Veterinary Hospital
(325)653-3301
Tisha Riley
Friend and previous Co-Worker
(843)929-6238
Jo-Lynn Powell
Personal Reference
(540)424-8524
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Resume Overview
School Attended
- Frank Phillips College
- West Texas High School
Job Titles Held:
- Client Services Supervisor
- Receptionist/ Tech Assistant
- Assistant Director
- Supervisor of After School Program
Degrees
- Some College (No Degree) : Elementary Education
High School Diploma : 05/2002
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