Client Services Supervisor Resume Example Sea Island Animal Hospital

CLIENT SERVICES SUPERVISOR

Professional Summary

Experienced Customer Service professional bringing 15+ years of quality performance in related roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Skills

Data entry
Strategic planning
Project management

Team building
Customer service
Documentation

Work History

Client Services Supervisor, 11/2018 to 12/2019
Sea Island Animal Hospital – Beaufort, SC

Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Maintained office and waiting room so common areas were clean and tidy at all times.
Entered data from pet records and office visits into computer system using Avimark.
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Evaluated incoming patients to determine treatment needs and urgency of care.
Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Scheduled annual checkup appointments, consultations and surgery visits for various animals.
Completed and filed financial documentation for accounting purposes.
Kept detailed records of office inventories and place orders for more supplies.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Coordinated front office duties, including customer service, patient scheduling and billing.
Organized patient files and streamlined operations to improve efficiency.
Managed financial documentations such as expense reports and invoices.
Completed skilled administrative work to support all office staff and operational requirements.
Set the schedule for 7 other receptionist
Worked with management to create and build a call center to help better serve our clients and staff members
Reserched and implemented ways to help our hospital transition to being paperless.
Directed and attended staff meetings to update any changes or handle any staff/patient concerns

Receptionist/ Tech Assistant , 06/2014 to 12/2016
San Angelo Animal Hospital – San Angelo, TX

Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
Assisted the veterinarian in performing basic exams and tests for all species of patients.
Evaluated incoming patients to determine treatment needs and urgency of care.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Followed all pet care instructions, including dietary needs and medication regimens.
Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Maintained office and waiting room so common areas were clean and tidy at all times.
Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Scheduled annual checkup appointments, consultations and surgery visits for various animals.
Coordinated front office duties, including customer service, patient scheduling and billing.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Assistant Director, 09/2008 to 03/2012
Treehouse Kids Club – Yuma, AZ

Met with parents about daily activities, positive developments and issues.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Kept notes of behavior issues, food served and medications administered to children.
Planned and managed learning-focused, imaginative and play-oriented activities for children.
Updated and maintained all employee's and children's files.
Managed opening and closing procedures of the facility.
Answered phones, collected tuition and prepared daily reports.
Supervised staff, created lesson plans, and monitored child-to-teacher ratios for closing.
Assisted in maintain good relationships with parents, keeping a clean environment.
Managed day to day office task, all communication with emails and phone calls.
Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
Managed safety and security of all children under care.

Supervisor of After School Program, 04/2004 to 07/2007
Buttercup House – Fritch, TX

Monitored student attendance by collecting attendance rosters and overseeing attendance database.
Prepared food and served meals and refreshments to children.
Observed and monitored children's play activities to promote healthy, safe environment.
Organized and supervised games and recreational activities to promote physical, mental and social development in children.
Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
Performed general housekeeping duties by washing tables and chairs, putting away chairs, and properly placing toys in cubbies.
Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
Prepared after-school enrichment activities for children to encourage student participation, including field trips and outdoor activities.
Managed opening and closing of the facility.
Handled tuition and recorded all payments in organized efficiency.
Recorded monthly fire drills, responded to all inquires, worked directly with parents or caregivers regarding new children and developmental concerns.
Set up lesson materials, bulletin board displays and demonstrations.
Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.

Education

Some College (No Degree): Elementary EducationFrank Phillips College - Borger, TX

High School Diploma: 05/2002
West Texas High School - Stinnett, Tx

References

Katy Gilray

Hospital Manager for Sea Island Animal Hospital

(843)524-4551

Dr. Carmichael

Managing DVM for Sea Island Animal Hospital

(843)524-4551

Shannon Willis

Lead Technician for Sea Island Animal Hospital

(843)524-4551

Todd Henderson

Veterinarian and Owner of San Angelo Veterinary Hospital

(325)653-3301

Tisha Riley

Friend and previous Co-Worker

(843)929-6238

Jo-Lynn Powell

Personal Reference

(540)424-8524

Resume Overview

Companies Worked For:

Sea Island Animal Hospital
San Angelo Animal Hospital
Treehouse Kids Club
Buttercup House

School Attended

Frank Phillips College
West Texas High School

Job Titles Held:

Client Services Supervisor
Receptionist/ Tech Assistant
Assistant Director
Supervisor of After School Program

Degrees

Some College (No Degree) : Elementary Education
High School Diploma : 05/2002

Client Services Supervisor Resume Example

Resume Score: 80%

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