SEARCH

Client Services Supervisor Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
W
CLIENT SERVICES SUPERVISOR
Summary

Successful Supervisor and Staffing Coordinator of Interim Healthcare personal care and support department, Proficient in organizing New Client referrals, conducting yearly evaluations,providing direct support to clients as well as employees and coordinating employee and client schedule's daily. Talents include building relationships and partnerships to further goals. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team. Ambitious student pursuing environmental science , health and safety degree eager to contribute developed knowledge in environmental health or Science role. Skilled in customer service and staffing in high-volume settings. Adaptable and driven with the ability to thrive.

Skills
  • Business services support
  • Client rapport
  • Mentoring and coaching
  • Customer retention
  • Client education
  • Hiring and recruitment
  • Staff training
  • Customer support
  • Well-trained in Interlink
  • Effective customer communication
  • Organization
  • MS Office
  • Problem resolution
  • Team building
  • Supervision
  • Communications
  • Business operations
  • Team management
  • Inventory management
  • Relationship development
  • Administrative support
  • Planning and coordination
  • Administrative support
  • Organization skills
  • Policies and procedures knowledgeable
  • Customer satisfaction, Problem resolution
  • Customer service
  • Recruitment
  • First Aid, Safety, CPR certified
  • Staff training
  • Document management
  • Quality improvements.
  • Insurance billing
Experience
Client Services Supervisor
Fresno, CAInterim Healthcare of the central valley/May 2014 to Current
  • Responsible for establishing and monitoring compliance with standard to ensure client and field employee expectations are met or exceeded.
  • Responsible for developing, evaluating and supervising a group of qualified client service staff.
  • Responsible for coordinating training/education to enable staff to achieve assigned goals.
  • Performs all office functions in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures and standards of home care.
  • Responsible for analyzing and evaluating the businessoperations to ensure standards are followed.
  • Responsible for orders being filled in a timely manner.
  • Ensures staffing needs are met, using organization skills and detailed oriented, ability to multitask, work under pressure with changing priorities and short deadlines along with handling a heavy workload.
  • Delivered a high level of service to clients in effort to build upon relationships for future.
  • Provided exemplary coaching to all department employees, realizing successful increase in team morale.
  • Scheduled clients and managed client exits by ensuring all current and future needs were met.
  • Identified and hired talented individuals bringing valuable skills and great experience to the team.
  • Collaborated with team members to identify and accomplish agency objectives.
Med Tech/ Resident Assistant
Fresno, CAOakdale Heights/Cottonwood Court/Jan 2008 to Mar 2013
  • Recognized by management for providing exceptional customer service.
  • Delivered and dispensed medications to patient's.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
  • Handled all delegated tasks, including maintaining daily records and other administrative duties, provided patient care.
  • Performed lead duties for other resident assistants •Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Medical Assistant Specialist
Fresno, CADr. Patrick Golden Office/Oct 2006 to Jan 2008
  • Receive and direct phone calls, schedule appointments ,check in patients ,obtain necessary patient information to file and update patient records, and ensure all forms and consent are completed by patients.
  • Provided direct patient care including checking vitals and administering medications, patient correspondence •Assisted physician with procedures •Coordinated laboratory test •Analyzed urine tests and ear lavages •Performed pulmonary function tests •Set-up EKG machines, administrator injections •Prepare equipment and examination rooms and clean instruments •Manage inventory of medical supplies and equipment in exam rooms with appropriate supplies •Managed medication referral process with insurance companies and pharmacies.
Education and Training
Bachelor of Science: Environmental Occupational Health & Safety/ ScienceFresno City CollegeExpected in 2024Fresno, CACurrently working towards a double bachelor's degree in environmental science and environmental occupational health & safety. Will be transferring to Fresno State in
Expected in 2023
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Interim Healthcare of the central valley
  • Oakdale Heights/Cottonwood Court
  • Dr. Patrick Golden Office

School Attended

  • Fresno City College

Job Titles Held:

  • Client Services Supervisor
  • Med Tech/ Resident Assistant
  • Medical Assistant Specialist

Degrees

  • Bachelor of Science : Environmental Occupational Health & Safety/ Science

Similar Resumes

View All
Client-Services-Supervisor-resume-sample

Client Services Supervisor

ResCare, Inc

Grovetown, Georgia