High-achieving Client Executive bringing 18 year background in the wireless telecommunications industry. Experienced and enthusiastic about promoting company offerings to bring about dramatic business growth. Practiced in building loyal relationships and managing diverse conflicts by applying exceptional sales, organizational and prioritization skills developed in the field.
Skills
Service-driven sales
Solution management
Networking abilities
Account oversight
Sales expertise
Client services
Client interaction
Consultative sales
Sales territory growth
Lead generation
Key account development
Complex project negotiations
Market and competitive analysis
Social media savvy
Experience
09/2011 to Current
Client Executive / Healthcare and Large EnterpriseVerizon Business Group – City, STATE,
Meet and exceed monthly sales quota objectives by acquiring and retaining corporate and employee liable accounts
Call on top levels of organizations to sell products and services to gain new business and further penetrate existing accounts
Generate new business in assigned territories through prospecting, cold-calling, networking and generating leads and referrals
Negotiate pricing and contracts
Provide existing customers with the highest standard of customer service
Coordinate with support center to fulfill, activate and service accounts
Promote Verizon Wireless as the market leader in the wireless industry
Resolves customer issues in a timely and empathetic manner
Maintain and grow existing customer base and manage churn
Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace
Participate in training opportunities on products and services and attend sales meetings
Represent company at trade association meetings to promote Verizon Wireless and increase presence in the community by developing relationships through chambers of commerce
Fully utilize all SalesForce automation, funnel management and prospecting tools
Manage sales funnel, generate reporting on sales activities and forecasting.
Analyzed financial information obtained from clients to determine strategies for meeting clients' objectives.
Recommended strategies to assist clients in achieving financial goals and objectives.
Contacted prospective customers to present information and explain available services.
Created and developed presentations on financial services to groups to attract new clients.
Maintained customer and client databases and updated databases periodically.
Provided information to customers and clients on account status' and balances.
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Contacted customers via phone and email to explore connections, offer services and cement relationships.
Established sales goals and strategies that contributed to increased growth in sales and profitability.
Created presentation materials for sales, customer relations, and management purposes.
02/2003 to 08/2011
Business Government Sales ExecutiveVerizon Wireless – City, STATE,
Acquire and retain the accounts of Federal, State and Municipal agencies
Generate new business by prospecting, cold-calling, networking and generating leads
Identify customer needs and utilize solution-based selling techniques to demonstrate Verizon Wireless products and services
Recommend wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories
Provide follow-up training for new customers, handle equipment issues, perform rate plan analysis, explain billing and interact with Support Center on customer service issues
Maintain and grow existing customer base, negotiate and close deals
Utilize all sales force automation, funnel management and prospecting tools
Responsible for completing contracts, proposals and report-generation including tracking and forecasting reports
Participate in training classes on products and services and attend sales meetings
02/2001 to 09/2002
Financial Claims AnalystPhilips – City, STATE,
Ensure the effective processing of mechanized claims from customers by reviewing all pertinent documentation, assigned product numbers to product descriptions, calculating totals and data entry into CRT system
Monitor all claims for correctness, making appropriate and necessary adjustments to quotation authorizations.
Gathered proper documentation and data to prepare claims for submission.
Assessed processing reports each day to effectively submit claims.
Investigated and analyzed requirements to improve timeliness of reports to customers.
12/1999 to 02/2001
Recruiter - Technology StaffKelly IT Engineering Resources – City, STATE,
Worked with the hiring managers to understand customer hiring processes, procedures and policies.
Responsible for identifying, interviewing and screening qualified candidates
Brought in well-qualified, multifaced job candidates to fill open positions.
Review resumes and check references in order to fill job orders
Reviewed referral candidates and contacted qualified individuals to request applications.
Negotiated candidate salaries and prepared employment contracts.
Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
Education and Training
Expected in
: Business Management Rutgers, The State University of New Jersey - New Brunswick, NJ, GPA:
Expected in
: Business Management Middlesex County College - Middlesex, NJ, GPA:
Accomplishments
Verizon Wireless 2020-165% to Quota
EOY 2019 Winners Circle Award
2016 Winners Circle Award 2013 Q4 100% Club Winner
2013 Certificate of Completion Emerging Talent
2012 Northeast Top Performer Major Account Manager Accessory Revenue
2012-13 VZW "LIVE" Program Member- Leading Talent
Top Account Executive Award for Public Sector Q3- 2010
2010 Education Vertical Award for Account Growth - City of Bridgeport
2008 New England Push to Talk Sales contest Winner
June 2008 Big Dog Account Executive Award
2007-2008 Winners Circle Award Winner - New England
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School Attended
Rutgers, The State University of New Jersey
Middlesex County College
Job Titles Held:
Client Executive / Healthcare and Large Enterprise
