client care coordinator resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements. Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments. Experienced Coordinator with over 10 years of experience in home health. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking coordinator position. Offering excellent communication and good judgment.

  • Strategic planning
  • Database coordination
  • Program oversight
  • Care Planning
  • Goal Setting
  • Organizational skills
  • Decision making
  • Quality assurance
  • Monitoring tools
  • Documentation
  • Patient education
  • Scheduling
  • Organizational standards
  • Healthcare operations
  • Staff Development and Training
  • Schedule Coordination
  • Recruitment and Hiring
  • Team Management and Supervision
  • Complex Problem Solving
  • Handling Customer Complaints
  • Coaching and Mentoring
  • Decision Making
  • Quality Assurance
  • Remote Work Coordination
  • Friendly and Relatable
  • Employee Work Scheduling
  • Critical Thinking
  • Employee Performance Evaluations
Work History
Client Care Coordinator, 03/2021 - Current
Color-Art Integrated Interiors Olivette, MO,
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Supported patient care excellence via planning and interpretation of programs.
  • Updated policies and procedures, leading continuous improvement of resident assessments and care.
  • Completed resident assessments in accordance with current regulations and guidelines.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Provided information and referrals to community partners and other treatment providers.
  • Answered customer questions via telephone, email and live chat services.
  • Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
  • Interacted with team members across departments to research and resolve customer issues.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
Recruiter, 01/2022 - 04/2022
Blitt & Gaines P.C. Urbandale, IA,
  • Processed various cash transactions and answered gaming customer questions.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Performed check cashing for customers based on company policies.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Issued gaming coins and tokens to customers for cash.
  • Verified individual amounts of loose coin and bundled paper money.
  • Offered information about operations and procedures to help with questions.
  • Moved currency, coins and chips following exact security protocols.
  • Protected customers by following information security procedures and maintaining confidentiality of transactions.
  • Documented exchange transactions in computer system with high accuracy.
  • Counted cash, prepared deposits and balanced accounts.
  • Understood and consistently followed gaming commission rules governing establishment activities.
  • Verified and processed authorization forms for transactions.
  • Trained, oriented and mentored new cashiers in money handling and cage security procedures.
Bill Collector, 01/2020 - 03/2021
The University Of Oklahoma Norman, OK,
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Used skip tracing and other techniques to locate debtors.
  • Notified co-signers of delinquent accounts to assist in collecting payments.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
Assistant Director, 02/2018 - 07/2019
Health Care Innovations City, STATE,
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Trained and mentored new employees on industry practices and business operations.
  • Worked with team leaders to arrange schedules based on production requirements and available resources.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Partnered with educators to instruct and mentor students with developmental and physical disabilities.
Special Care Aide, 06/2013 - 11/2017
Company Name City, State,
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Kept accurate records of patients' care, condition and progress.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted with patient transfer and ambulation.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Completed dusting, washing dishes, laundry and vacuuming for patients.
High School Diploma: , Expected in 05/2013
Walters High School - Walters, OK
Status -

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Resume Overview

School Attended

  • Walters High School

Job Titles Held:

  • Client Care Coordinator
  • Recruiter
  • Bill Collector
  • Assistant Director
  • Special Care Aide


  • High School Diploma

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