Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements. Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments. Experienced Coordinator with over 10 years of experience in home health. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking coordinator position. Offering excellent communication and good judgment.
Skills
Strategic planning
Database coordination
Program oversight
Care Planning
Goal Setting
Organizational skills
Decision making
Quality assurance
Monitoring tools
Documentation
Patient education
Scheduling
Organizational standards
Healthcare operations
Staff Development and Training
Schedule Coordination
Recruitment and Hiring
Team Management and Supervision
Complex Problem Solving
Handling Customer Complaints
Coaching and Mentoring
Decision Making
Quality Assurance
Remote Work Coordination
Friendly and Relatable
Employee Work Scheduling
Critical Thinking
Employee Performance Evaluations
Education
Walters High SchoolWalters, OKExpected in 05/2013 ā āHigh School Diploma: - GPA:
Certifications
Work History
Color-Art Integrated Interiors - Client Care Coordinator Olivette, MO, 03/2021 - Current
Determined need for special assessment activities for complex cases, effectively handling care plans.
Supported patient care excellence via planning and interpretation of programs.
Updated policies and procedures, leading continuous improvement of resident assessments and care.
Completed resident assessments in accordance with current regulations and guidelines.
Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Provided information and referrals to community partners and other treatment providers.
Answered customer questions via telephone, email and live chat services.
Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
Interacted with team members across departments to research and resolve customer issues.
Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Verified basic needs are being met, providing navigation assistance for various benefits and available services.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Communicated with patients, ensuring that medical information was kept private.
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