client care coordinator resume example with 15+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Results-driven Customer Support Representative promoting warm, inviting service for increased customer satisfaction and business retention. Thrives in fast-paced environments, ready to improve internal processes for easier cross-functional support. Team player happy to offer new employees advice on best practices for managing demanding workloads without sacrificing service quality. With 10+ years of experience in contact center operations talking to customers over phone, e-mail, online chat and social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

  • Managing multiple projects
  • Effective communication
  • Time management
  • Data Entry
  • Customer and client relations
  • Articulate and well-spoken
  • Critical thinker
  • Microsoft Word expertise
  • Technical Issues Analysis
  • Data Recovery
  • Mac systems
  • Customer Service Expert
  • Desktop Support
  • Application Support
  • Software Diagnosis
Grand Canyon University Phoenix, AZ Expected in 06/2022 Master in Education : Early Childhood Education / Special Education - GPA :
Grand Canyon University Phoenix, AZ Expected in 2017 Master of Business Administration : Business Administration and Management - GPA :
  • Coursework in leadership & Organization, Operations Management and Managerial Accounting
  • Graduated with 3.31 GPA
  • Professional development completed in Business & leadership
Everest College Phoenix, AZ, Expected in 2012 Bachelor of Arts : Business Administration - GPA :
  • Dean's List Summer 2009
  • Coursework in Business Law, Business Communication and Principles of Management
  • Majored in Business Management
Work History
Eargo, Inc. - Client Care Coordinator
San Jose, CA, 11/2021 - Current
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Provided excellent customer service by following up with clients, and responding to incoming calls.
  • Verify Insurance benefits.
  • Effective communication between parents and clinical team.
  • Submit insurance authorizations.
  • Knowledge of diagnosis report.
  • Provided friendly greeting to parents and gave knowledgeable and responses about ACES ABA onboarding process.
  • Effectively managing client case load of over 50 clients.
Sonic Drive-In - Owner /Catering Specialist
Merritt Island, FL, 04/2017 - Current
  • Develops all recipes for menu.
  • Responsible for all day-to-day administrative duties necessary in managing business, which include but are not limited to greeting clients, telephone calls, deliveries, invoice preparation, bookkeeping, filing, photocopying, ordering, and maintaining inventory of supplies.
  • Responsible for all marketing materials, which include flyers, brochures and newsletters.
  • Manages and maintains all delivery schedules and clients appointments.
  • Managed day-to-day business operations
  • Founded and managed catering business, growing revenue to $5,000 in first year
Harris County - Co Manager
Tomball, TX, 03/2009 - 04/2017
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
  • Established and administered annual budget with effective controls to prevent overage, minimize burn rate and support sustainability objectives
  • Identified sales opportunities by analyzing incident rate reports and increasing sales by 25%
  • Achieved 3 million in yearly sales by working with store and district manger
Sarcoma Oncology Center - Medical Assistant
City, STATE, 01/2007 - 09/2008
  • Collected and documented patient medical information such as blood pressure and weight
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Oriented and trained new staff on proper procedures and policies
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
  • Documented all maintenance and repairs in timely fashion
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
  • Assessed, documented and monitored vital signs for more than 25 patients per day

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Grand Canyon University
  • Grand Canyon University
  • Everest College

Job Titles Held:

  • Client Care Coordinator
  • Owner /Catering Specialist
  • Co Manager
  • Medical Assistant


  • Master in Education
  • Master of Business Administration
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: