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client care coordinator resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Results-driven Customer Support Representative promoting warm, inviting service for increased customer satisfaction and business retention. Thrives in fast-paced environments, ready to improve internal processes for easier cross-functional support. Team player happy to offer new employees advice on best practices for managing demanding workloads without sacrificing service quality. With 10+ years of experience in contact center operations talking to customers over phone, e-mail, online chat and social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Skills
  • Managing multiple projects
  • Effective communication
  • Time management
  • Data Entry
  • Customer and client relations
  • Articulate and well-spoken
  • Critical thinker
  • Microsoft Word expertise
  • Technical Issues Analysis
  • Data Recovery
  • Mac systems
  • Customer Service Expert
  • Desktop Support
  • Application Support
  • Software Diagnosis
Education
Grand Canyon University Phoenix, AZ Expected in 06/2022 Master in Education : Early Childhood Education / Special Education - GPA :
Grand Canyon University Phoenix, AZ Expected in 2017 Master of Business Administration : Business Administration and Management - GPA :
  • Coursework in leadership & Organization, Operations Management and Managerial Accounting
  • Graduated with 3.31 GPA
  • Professional development completed in Business & leadership
Everest College Phoenix, AZ, Expected in 2012 Bachelor of Arts : Business Administration - GPA :
  • Dean's List Summer 2009
  • Coursework in Business Law, Business Communication and Principles of Management
  • Majored in Business Management
Work History
Eargo, Inc. - Client Care Coordinator
San Jose, CA, 11/2021 - Current
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Provided excellent customer service by following up with clients, and responding to incoming calls.
  • Verify Insurance benefits.
  • Effective communication between parents and clinical team.
  • Submit insurance authorizations.
  • Knowledge of diagnosis report.
  • Provided friendly greeting to parents and gave knowledgeable and responses about ACES ABA onboarding process.
  • Effectively managing client case load of over 50 clients.
Sonic Drive-In - Owner /Catering Specialist
Merritt Island, FL, 04/2017 - Current
  • Develops all recipes for menu.
  • Responsible for all day-to-day administrative duties necessary in managing business, which include but are not limited to greeting clients, telephone calls, deliveries, invoice preparation, bookkeeping, filing, photocopying, ordering, and maintaining inventory of supplies.
  • Responsible for all marketing materials, which include flyers, brochures and newsletters.
  • Manages and maintains all delivery schedules and clients appointments.
  • Managed day-to-day business operations
  • Founded and managed catering business, growing revenue to $5,000 in first year
Harris County - Co Manager
Tomball, TX, 03/2009 - 04/2017
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
  • Established and administered annual budget with effective controls to prevent overage, minimize burn rate and support sustainability objectives
  • Identified sales opportunities by analyzing incident rate reports and increasing sales by 25%
  • Achieved 3 million in yearly sales by working with store and district manger
Sarcoma Oncology Center - Medical Assistant
City, STATE, 01/2007 - 09/2008
  • Collected and documented patient medical information such as blood pressure and weight
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Oriented and trained new staff on proper procedures and policies
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
  • Documented all maintenance and repairs in timely fashion
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
  • Assessed, documented and monitored vital signs for more than 25 patients per day

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Resume Overview

School Attended

  • Grand Canyon University
  • Grand Canyon University
  • Everest College

Job Titles Held:

  • Client Care Coordinator
  • Owner /Catering Specialist
  • Co Manager
  • Medical Assistant

Degrees

  • Master in Education
  • Master of Business Administration
  • Bachelor of Arts

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