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Client Care Coordinator Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Client Care Coordinator bringing advanced abilities in problem-solving clients' concerns and multitasking in fast-paced environments. Expert in handling routine questions and advanced challenges to maintain clients' loyalty. Focused on leveraging communication skills and service expertise to serve clients of all backgrounds. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Quality-driven Client Care Specialist bringing strong time management, communication and organizational abilities. Competent sales and service professional with a team-player and growth-oriented mentality.

Skills
  • Lead management
  • Quality assurance standards
  • Document analysis
  • In-home assessment
  • Client interviews
  • Client meetings
  • Community outreach
  • Customer support and assistance
  • Well-trained in scheduling

  • Organizational skills
  • Problem resolution
  • Effective customer communication
Education and Training
North Lincoln High School Lincolnton, NC Expected in 06/2006 High School Diploma : - GPA :
Experience
Bayada Home Health Care - Client Care Coordinator
Mansfield, PA, 09/2020 - 09/2021
  • Monitored company services to continue offering clients knowledgeable support for care needs.
  • Managed completion of required paperwork, including following up on missing information and processing forms.
  • Resolved client issues by correcting immediate problems and communicating with staff.
  • Assessed customer satisfaction with services through follow-up communication.
  • Used telephone, email and web chat services to answer customer questions.
  • Effectively managed busy schedule using time-blocking techniques, productivity strategies and ensuring our 200+ clients were all taken care of.
  • Coordinated services for clients based on individual needs by matching clients with caregivers.
  • Offered friendly greetings and knowledgeable service to guests.
  • In our office we had 200+ clients, surgical cases, and we also staffed assisted living facilities. I was the only scheduler.
Castle Senior Living - House Manager
Mukwonago, WI, 01/2019 - 01/2020
  • Taught life skills, including completing chores and cooking meals and offering positive reinforcement.
  • Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
  • Cross-trained in every store role to maximize operational knowledge.
  • Researched and planned fun activities that would be enjoyable for both residents and employee.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy employees/residents, effectively diffusing situations.
  • Demonstrated excellent communication skills in resolving complaints.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of the way things needed to be done per company guideline.
  • scheduled employees to ensure group homes were staffed By state guidelines at all times.
  • cooking, cleaning, shopping, dressing, bathing, administrating medications to clients, documentation of all daily activities.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • assisted or instructed employees in restraints to clients if necessary to ensure a safe environment for all clients/employees. Clients had multiple disabilities.
Northern Tool + Equipment - Store Manager
Tyler, TX, 12/2010 - 12/2019
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Control over scheduling employees to operate a 24/7 store. Managed over 50+ employees at 3 different locations.

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Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • North Lincoln High School
Job Titles Held:
  • Client Care Coordinator
  • House Manager
  • Store Manager
Degrees
  • High School Diploma