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Client Care Coordinator Resume Example

Resume Score: 80%

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CLIENT CARE COORDINATOR
Summary

Knowledgeable and compassionate Nursing staff member with 8+ years of health care experience. Diligent about serving all facets of patient medical and personal needs. Focused on delivering high-quality care to individuals of all backgrounds while protecting patient safety and promoting satisfaction with facility services.

Skills
  • Understands medical procedures
  • Charting expertise
  • Detail-oriented
  • Collecting vital signs
  • Quick problem solver
  • Infection control procedures
  • Performing patient intakes
  • Patient relations
  • Calm and level-headed under duress
Experience
Client Care Coordinator / Heritage HomeCare - Duncanville, TX09/2013 - 10/2019
  • Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary.
  • Implemented standards and methods to measure effectiveness of agency activities.
  • Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
  • Kept operations running smoothly and solved diverse problems by coordinating with clients, management and internal departments.
  • Ensured proper entry and processing of patient information and care plans in company system.
  • Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.
  • Built strong network of outside referral sources within community.
  • Carefully selected, developed and retained qualified staff, as well as trained new staff annually.
  • Evaluated patient care needs, prioritized treatment and maintained patient flow.
  • Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
  • Created individualized service or program plans by assessing resident history and preferences.
  • Contributed to community-focused public relations.
  • Supervised field staff, including scheduling shifts, delegating assignments and monitoring quality of care.
  • Developed and supervised staff by providing orientation, training, support and direction.
  • Generated invoices, processed payments and prepared deposits and part of financial operations oversight.
  • Reviewed and approved time cards for processing by payroll department.
  • Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.
Certified Nursing Assistant / Fidelis HomeCare - Midlothian, TX08/2011 - 09/2012
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Monitored and replenished medical supply inventory, facilitating optimal availability for patient care.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Certified Nursing Assistant / Red Oak Health And Rehabilitation - Red Oak, TX04/2011 - 06/2011
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Monitored and replenished medical supply inventory, facilitating optimal availability for patient care.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Education and Training
Ferris ISD - Ferris, TXGED
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Resume Overview

Companies Worked For:

  • Heritage HomeCare
  • Fidelis HomeCare
  • Red Oak Health And Rehabilitation

School Attended

  • Ferris ISD

Job Titles Held:

  • Client Care Coordinator
  • Certified Nursing Assistant

Degrees

  • Ferris ISD - Ferris, TX GED

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