Client Care Coordinator Resume Example Pathways Private Duty

CLIENT CARE COORDINATOR

Professional Summary

Highly analytical healthcare management professional combining more than 11 years of work in homecare with proficiency in financial management, leadership and positive clinical outcomes. Accomplished Client Care Coordinator who proudly maintains a highly productive, efficient and quality-driven environment at all times.

Skills

Analytical thinker
Accomplished leader
Resource management expertise
Supervisory training

Quality improvement competency
Strategic planning capability
Independent judgment and decision making
Promotes positive behavior

Work History

Client Care Coordinator, 01/2005 to Current
Pathways Private Duty – 585 North Mary Ave Sunnyvale, Ca 94085

The Client Care Coordinator is responsible for planning, organizing and managing all activities relating to the scheduling of field staff to open shifts of clients schedule; communicating client's needs to assigned field staff and nursing staff ; maintaining relationships with field staff and clients and acting as a liaison between field staff and clients; auditing staff computer input and maintaining computer databases, preparing and maintaining various spreadsheets, and for creating and producing routine and special reports.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
Assisted in resolving and satisfying client requests and internal operational issues.
Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.

Account Manager, 09/2000 to 12/2004
Chartone Inc – San Jose, CA

Managed account for attorney offices and their requests for medical records nation-wide.
Validated requests and authorizations for release of medical information, initiated requests to the field.
Communicated with customers to reconcile account discrepancies, interacted with area, district, and regional managers to provide problem resolution.
Identified potential lawsuits and escalated issues as necessary.
Computer Software Applications

Education

High School Diploma: 1991
San Jose High Academy - San Jose, CA
General Studies

Certificate of Completion: 1992
Computer Business College - San Jose, CA

Coursework in Healthcare Administration

Resume Overview

Companies Worked For:

Pathways Private Duty
Chartone Inc

School Attended

San Jose High Academy
Computer Business College

Job Titles Held:

Client Care Coordinator
Account Manager

Degrees

High School Diploma : 1991
Certificate of Completion : 1992

Client Care Coordinator Resume Example

Resume Score: 65%

Resume Overview

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