Highly analytical healthcare management professional combining more than 11 years of work in homecare with proficiency in financial management, leadership and positive clinical outcomes. Accomplished Client Care Coordinator who proudly maintains a highly productive, efficient and quality-driven environment at all times.
Resource management expertise
Quality improvement competency
Strategic planning capability
Independent judgment and decision making
Promotes positive behavior
Client Care Coordinator, 01/2005 to Current Pathways Private Duty – 585 North Mary Ave Sunnyvale, Ca 94085
The Client Care Coordinator is responsible for planning, organizing and managing all activities relating to the scheduling of field staff to open shifts of clients schedule; communicating client's needs to assigned field staff and nursing staff ; maintaining relationships with field staff and clients and acting as a liaison between field staff and clients; auditing staff computer input and maintaining computer databases, preparing and maintaining various spreadsheets, and for creating and producing routine and special reports.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
Assisted in resolving and satisfying client requests and internal operational issues.
Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
Account Manager, 09/2000 to 12/2004 Chartone Inc – San Jose, CA
Managed account for attorney offices and their requests for medical records nation-wide.
Validated requests and authorizations for release of medical information, initiated requests to the field.
Communicated with customers to reconcile account discrepancies, interacted with area, district, and regional managers to provide problem resolution.
Identified potential lawsuits and escalated issues as necessary.
Computer Software Applications
High School Diploma: 1991 San Jose High Academy - San Jose, CA General Studies
Certificate of Completion: 1992 Computer Business College - San Jose, CA