Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly analytical healthcare management professional combining more than 11 years of work in homecare with proficiency in financial management, leadership and positive clinical outcomes. Accomplished Client Care Coordinator who proudly maintains a highly productive, efficient and quality-driven environment at all times.
Work History
2005 to CurrentClient Care CoordinatorHelp Usa | Brooklyn, NY,
The Client Care Coordinator is responsible for planning, organizing and managing all activities relating to the scheduling of field staff to open shifts of clients schedule; communicating client's needs to assigned field staff and nursing staff ; maintaining relationships with field staff and clients and acting as a liaison between field staff and clients; auditing staff computer input and maintaining computer databases, preparing and maintaining various spreadsheets, and for creating and producing routine and special reports.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
Assisted in resolving and satisfying client requests and internal operational issues.
Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
08/2000 to 11/2004Account ManagerAvery Dennison Corporation | Boston, MA,
Managed account for attorney offices and their requests for medical records nation-wide.
Validated requests and authorizations for release of medical information, initiated requests to the field.
Communicated with customers to reconcile account discrepancies, interacted with area, district, and regional managers to provide problem resolution.
Identified potential lawsuits and escalated issues as necessary.
Computer Software Applications
Skills
Analytical thinker
Accomplished leader
Resource management expertise
Supervisory training
Quality improvement competency
Strategic planning capability
Independent judgment and decision making
Promotes positive behavior
Education
Expected in 1991High School Diploma | San Jose High Academy, San Jose, CAGPA: General Studies
Expected in 1992Certificate of Completion | Computer Business College, San Jose, CAGPA:
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