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Client Care Coordinator Resume Example

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CLIENT CARE COORDINATOR
Summary

Having experienced a wide variety of customer service positions I have obtained an excellent working relationship with clients and management as well. Believing in myself is what has led to my success in beginning new offices from the ground up. Trusting in my judgment and my passion for my employment has lead to success for the company .

Skills
  • Document management
  • Patient relationship management
  • Program coordination
  • Quality improvements.
Experience
Client Care Coordinator01/2014 to CurrentM. D. EnterpriseHazleton, PA
  • Monitored company services to continue offering clients knowledgeable support for care needs.
  • Evaluated patient behavior and reported changes to clinical team.
  • Managed completion of required paperwork, including following up on missing information and processing forms.
  • Collaborated with social workers to support patients.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Assisted social workers with building, coordinating and leading programs delivering high-quality care support.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Educated patients on various resources, services and programs to maximize care.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Owner/Manager of Business Development and Sales09/2010 to 12/2013SubwayTamaqua, PA
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Assembled and managed teams for development, construction, sales and marketing initiatives.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Identified client business and operational needs and introduced services to provide solutions.
General Manager of Operations03/2008 to 09/2013Rita's Italian IceHometown, PA
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Retail Store Manager10/2001 to 03/2008Cracker BarrelWilkes-Barre, PA
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Cultivated long-term business strategies by generating customer feedback for process improvements.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
  • Instructed staff on procedures for handling difficult transactions.
  • Used Point of Sale register system to complete transactions.
  • Organized new stock for floor placement.
  • Grew revenue by improving sales and service strategies.
Education and Training
1 Year Program: Horticulture/Fluriculture 06/1990Schuylkill Institute Of Business TechnologyPottsville, PA
Associate of Arts: Accounting And Business Management05/1985McCann School Of Business And TechnologyPottsville, PA
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Resume Overview

Companies Worked For:

  • M. D. Enterprise
  • Subway
  • Rita's Italian Ice
  • Cracker Barrel

School Attended

  • Schuylkill Institute Of Business Technology
  • McCann School Of Business And Technology

Job Titles Held:

  • Client Care Coordinator
  • Owner/Manager of Business Development and Sales
  • General Manager of Operations
  • Retail Store Manager

Degrees

  • 1 Year Program : Horticulture/Fluriculture 06/1990
    Associate of Arts : Accounting And Business Management 05/1985

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