A Client Advocate/HR Advisor who promotes a team-oriented and open-door environment that is conducive to exceptional service delivery. I offer over 25 years of Human Resources experience and knowledge in client service delivery planning/implementation, strategic management, training, team building, change management, and may other leadership abilities. Efficient with expertise in developing and implementing HR plans and procedures smoothly and with little guidance.
Maintain a NPS Score of 75% or more
Held Supervisory duties for as many as 8 direct reports
Certified Strategic HR Business Partner 2018
Lead HR Revolution Project Team
Professional Human Resources Certification 2012
Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate of 8%.
Created and implemented leadership training for all management leaders.
Created and led focus groups and process studies to improve employee/management involvement.
Created and implemented performance management systems for leadership analysis.
Led the country in safety compliance and sits on the Zone and National Safety Committee.
Create staffing plans and job fairs for seasonal staffing activity.
Coursework in Business Administration
Coursework in Human Resource Management
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