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Client Advocate/HR Advisor Resume Example

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CLIENT ADVOCATE/HR ADVISOR
Summary

A Client Advocate/HR Advisor who promotes a team-oriented and open-door environment that is conducive to exceptional service delivery. I offer over 25 years of Human Resources experience and knowledge in client service delivery planning/implementation, strategic management, training, team building, change management, and may other leadership abilities. Efficient with expertise in developing and implementing HR plans and procedures smoothly and with little guidance.

Highlights
  • Understanding of Human Resources and Employment Law
  • Service Plan Development/Delivery
  • Relationship Management
  • Customer consultations
  • Written Communication
  • Teambuilding
  • Good listening skills
  • Flexible & Adaptable
Accomplishments

Maintain a NPS Score of 75% or more

Held Supervisory duties for as many as 8 direct reports

Certified Strategic HR Business Partner 2018

Lead HR Revolution Project Team

Professional Human Resources Certification 2012

Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate of 8%.

Created and implemented leadership training for all management leaders.

Created and led focus groups and process studies to improve employee/management involvement.

Created and implemented performance management systems for leadership analysis.

Led the country in safety compliance and sits on the Zone and National Safety Committee.

Create staffing plans and job fairs for seasonal staffing activity.

Experience
Client Advocate/HR Advisor11/2014 to CurrentCompany NameCity, State
  • Detailed service delivery plans for clients for best service options available.
  • Educate clients on G&A tools/technology, employee relations matters, handbook guidance/development, many topics related to HR compliance.
  • Identify service gaps and locate resources for clients by working with other departments for exceptional service delivery .
  • Work with clients to improve HR Metrics.
  • Collaborate on program operations with internal team, including offering feedback from participants and improvement recommendations.
  • Maintain a constant improvement plan for service provisions .
  • Always be willing to assist in service delivery issues.
  • Kept abreast of all federal regulatory standards to maintain compliance.
  • Manage two employees currently located in client locations in order to deliver exceptional service.
  • Maintain a high NPS Score.
Regional Human Resources Manager08/2004 to 09/2013Company NameCity, State
  • Reviewed federal and state laws to confirm and enforce company compliance.
  • Created organizational flow charts and career path reports to evaluate employee compensation information.
  • Conducted benefits administration for 300 benefit-eligible employees.
  • Designed the employee performance evaluation process and merit program.
  • Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
  • Advised top management on appropriate employee corrective actions.
  • Created and modified job descriptions within all departments.
  • Worked with senior-level management to create fair and consistent HR policies and procedures.
  • Worked with HR advisors and HR representatives on establishing consistent hiring practices.
  • Created and managed more than 300 confidential personnel records.
  • Ran the bi-weekly payroll process.
  • Guided clients on how to conduct background checks and verify references.
  • Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.
  • Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
  • Led a weekly open enrollment question and answer session with employees on benefit program updates.
  • Supported 300 employees at all levels, including executive leadership.
Human Resources Manager10/1993 to 04/2004Company NameCity, State
  • Designed the employee performance evaluation process and merit program.
  • Created organizational flow charts and career path reports to evaluate employee compensation information.
  • Reviewed federal and state laws to confirm and enforce company compliance.
  • Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
  • Advised top management on appropriate employee corrective actions.
  • Created and modified job descriptions within all departments.
  • Worked with senior-level management to create fair and consistent HR policies and procedures.
  • Worked with HR advisors and HR representatives on establishing consistent hiring practices.
  • Created and managed more than1500 confidential personnel records.
  • Developed employee handbook, including design and layout.
  • Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.
  • Led a weekly open enrollment question and answer session with employees on benefit program updates.
  • Supported 1500 employees at all levels, including executive leadership.
Education
High School DiplomaSinclair Community CollegeCity, State

Coursework in Business Administration

Coursework in Human Resource Management

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Resume Overview

School Attended

  • Sinclair Community College

Job Titles Held:

  • Client Advocate/HR Advisor
  • Regional Human Resources Manager
  • Human Resources Manager

Degrees

  • High School Diploma

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