Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Skilled at multi-tasking, bilingual English/Spanish speaking, 10+ years of Customer service experience, Data entry, Microsoft Word, Excel, Administrative assistant experience for 1 yr. and 3yrs experienced in quality control inspector, experienced account management. Highly organized, proactive and punctual with team-oriented mentality.

  • Independent worker
  • Works well under pressure
  • Organizational skills
  • Excellent communication skills
  • Accounts receivable
  • Analytical
07/2017 to Current Client Account Manager/Supply Chain Analyst Meridian Bioscience, Inc | Atlanta, GA,
  • Answer email from customer accordingly to question, issues, or customer account updates.
  • Receive RFQ (request for quote) create file with details and information from the customer to quoting department for review.
  • Accept purchase orders, review and enter in the system.
  • Acknowledge with manufacturing and confirm order back to customer.
  • Receive weekly releases (customer demand) review for any customer demand increases.
  • Update system with new releases for production part demand.
  • Forecast customer demand.
  • Create bill of lading prior to schedule to ship parts as requested for customers.
  • Send in ASN per via customer portal to acknowledge shipment sent and details such as quantities and weight and provide tracking.
  • Review daily reports such as shortage report anything that is late on shipment or production and material requirements planning report.
  • Review production planning schedules, inventory and manufacturing processes.
  • Inertial emails communication needed for updates on orders such as where parts are in production, if customer has requested due date change or any issues during production.
  • Attend to daily material review board meeting in which part updates and issues during production, sorting, outside vendor, final inspection, or customer compliant or vendor issues.
  • Communication with customer via email or phone call in a daily basis.
  • Resolved problems and managed multiple tasks using strong planning and process management abilities.
  • Compiled and analyzed data and presented updates on sales and supply chain requirements.
  • Maintained appropriate inventory of supplies
  • Reviewed and assessed customer data in real-time to discover and immediately address errors and anomalies before issues occurred.
  • Advised key leaders by providing pertinent information regarding client evolving requests to educate decision making.
  • Managed content schedules and calendars to ensure adequate level of new, relevant information and on-time delivery.
  • Performed root cause analysis on inventory discrepancies and implemented impactful solutions.
  • Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags.
  • Automated office operations, managed client correspondence and supplied record tracking and data communication services.
  • Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
  • Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
  • Communicated with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
02/2017 to 07/2017 Quality Control Final Process Inspector Semblex Corp | City, STATE,
  • Performed detailed analysis on 6% sample of products.
04/2014 to 02/2017 Quality Control Inspector Interplex Daystar | City, STATE,
  • Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
  • Inspected and packaged products meticulously according to manufacturing specifications.
  • Discarded and rejected products, materials and equipment that did not meet specifications.
  • Determined adjustment and certification methods, formulas, and measuring instruments required based on blueprints.
  • Identified and helped resolve production problems such as notifying management of bad defected parts, making decisions for sorting production.
  • Collected samples during production and tested randomly to determine in-process product quality.
  • Monitored production operations for compliance with specifications and promptly reported defects.
  • Presented clear, organized data in written reports.
  • Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment.
  • Documented nonconformities immediately and recommended techniques for prompt resolution.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Reviewed drawings and blueprints to determine appropriate level of inspection required.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Used caliber ,gauges to conduct physical and visual inspections.
  • Escalated continuous nonconformity issues to management for remediation assistance.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
Education and Training
Expected in 2009 Associate of Arts | Business Administration And Management Wright College, Chicago, IL, GPA:
Expected in 2007 High School Diploma | Steinmetz Academic Centre, Chicago, IL, GPA:

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School Attended

  • Wright College
  • Steinmetz Academic Centre

Job Titles Held:

  • Client Account Manager/Supply Chain Analyst
  • Quality Control Final Process Inspector
  • Quality Control Inspector


  • Associate of Arts
  • High School Diploma

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