, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Skilled at multi-tasking, bilingual English/Spanish speaking, 10+ years of Customer service experience, Data entry, Microsoft Word, Excel, Administrative assistant experience for 1 yr. and 3yrs experienced in quality control inspector, experienced account management. Highly organized, proactive and punctual with team-oriented mentality.
Answer email from customer accordingly to question, issues, or customer account updates.
Receive RFQ (request for quote) create file with details and information from the customer to quoting department for review.
Accept purchase orders, review and enter in the system.
Acknowledge with manufacturing and confirm order back to customer.
Receive weekly releases (customer demand) review for any customer demand increases.
Update system with new releases for production part demand.
Forecast customer demand.
Create bill of lading prior to schedule to ship parts as requested for customers.
Send in ASN per via customer portal to acknowledge shipment sent and details such as quantities and weight and provide tracking.
Review daily reports such as shortage report anything that is late on shipment or production and material requirements planning report.
Review production planning schedules, inventory and manufacturing processes.
Inertial emails communication needed for updates on orders such as where parts are in production, if customer has requested due date change or any issues during production.
Attend to daily material review board meeting in which part updates and issues during production, sorting, outside vendor, final inspection, or customer compliant or vendor issues.
Communication with customer via email or phone call in a daily basis.
Resolved problems and managed multiple tasks using strong planning and process management abilities.
Compiled and analyzed data and presented updates on sales and supply chain requirements.
Maintained appropriate inventory of supplies
Reviewed and assessed customer data in real-time to discover and immediately address errors and anomalies before issues occurred.
Advised key leaders by providing pertinent information regarding client evolving requests to educate decision making.
Managed content schedules and calendars to ensure adequate level of new, relevant information and on-time delivery.
Performed root cause analysis on inventory discrepancies and implemented impactful solutions.
Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags.
Automated office operations, managed client correspondence and supplied record tracking and data communication services.
Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
Communicated with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Exceeded customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
02/2017 to 07/2017Quality Control Final Process InspectorSemblex Corp | City, STATE,
Performed detailed analysis on 6% sample of products.
04/2014 to 02/2017Quality Control InspectorInterplex Daystar | City, STATE,
Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
Inspected and packaged products meticulously according to manufacturing specifications.
Discarded and rejected products, materials and equipment that did not meet specifications.
Determined adjustment and certification methods, formulas, and measuring instruments required based on blueprints.
Identified and helped resolve production problems such as notifying management of bad defected parts, making decisions for sorting production.
Collected samples during production and tested randomly to determine in-process product quality.
Monitored production operations for compliance with specifications and promptly reported defects.
Presented clear, organized data in written reports.
Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment.
Documented nonconformities immediately and recommended techniques for prompt resolution.
Used specialized tools to take precise measurements of various aspects of samples.
Reviewed drawings and blueprints to determine appropriate level of inspection required.
Wrote detailed reports outlining performance, quality and defect rates.
Used caliber ,gauges to conduct physical and visual inspections.
Escalated continuous nonconformity issues to management for remediation assistance.
Assessed materials, parts and products for conformance with quality control requirements and production specifications.
Education and Training
Expected in 2009Associate of Arts | Business Administration And ManagementWright College, Chicago, IL, GPA:
Expected in 2007High School Diploma | Steinmetz Academic Centre, Chicago, IL, GPA:
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