Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Skills
POS systems
Loss prevention
Cash drawer balancing
Cash register operation
Scanner operations
Experience
02/2017 to 03/2020
Clerk CashierTrident Seafoods – Kodiak, AK,
Processed sales transactions to prevent long customer wait times.
Scanned items and checked pricing on cash register for accuracy.
Made effort to learn customers' names and addressed patrons by name whenever possible.
Placed merchandise in bags or boxes and gave packages to customers.
Noted and passed along customer suggestions or requests to management.
Notified management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
Redeemed promotional coupons and food stamps and figured discounts.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer service.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Resolved customer complaints and escalated worsening concerns for remediation.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
03/2010 to 09/2017
ManagerTrident Seafoods – Anchorage, AK,
Trained employees on additional job positions to maintain coverage of roles at all times.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Aided in negotiation with vendors and suppliers to reduce overall costs.
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Delivered level of service to customers in effort to build upon relationships for future clients.
Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
Completed daily sales reports and analyzed metrics to identify trends.
Adhered to store policies and procedures to maintain regulatory and legal compliance.
Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result].
Employed active listening and [Skill] to remedy employee conflicts.
Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
Eliminated inefficiencies and process gaps to improve function of [Type] team.
01/2009 to 06/2010
ManagerBagels On Main – City, STATE,
Trained employees on additional job positions to maintain coverage of roles at all times.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Delivered level of service to customers in effort to build upon relationships for future clients.
Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Assisted with training and onboarding of sales associates in all store operations.
Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
Completed daily sales reports and analyzed metrics to identify trends.
Adhered to store policies and procedures to maintain regulatory and legal compliance.
Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result].
Eliminated inefficiencies and process gaps to improve function of [Type] team.
Reviewed applications for open positions and made knowledgeable hiring recommendations.
04/2006 to 06/2010
Clerk CashierBagel Boss – City, STATE,
Processed sales transactions to prevent long customer wait times.
Scanned items and checked pricing on cash register for accuracy.
Made effort to learn customers' names and addressed patrons by name whenever possible.
Placed merchandise in bags or boxes and gave packages to customers.
Noted and passed along customer suggestions or requests to management.
Notified management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
Redeemed promotional coupons and food stamps and figured discounts.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer service.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Inspected items for damage and obtained replacements for customers.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Resolved customer complaints and escalated worsening concerns for remediation.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Processed [Number] transactions per day with exceptional accuracy.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Education and Training
Expected in 07/1981 to to
High School Diploma: WT Clarke HS - Westbury, NY, GPA:
Additional Information
References
Nicho;as Pascullo XXX-796-5134
Kristin and Ryan Byrne XXX-339-8553
Eileen Algeire 860-752-8636
Ingrid Monning XXX-796-5134
Please note.... both Bagel Boss and Bagels on Main are owned by the same person.I was given the opportunity to run this new store
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